NTS

11/02/2021

Fill out application here - https://www.ntsia.com/jobapp.html

The Technical Support Specialist will be responsible for providing support for incoming technology issues and resolution or assistance with those issues. Requires a minimum of 2 years of equivalent experience. This job includes responsibilities for support and troubleshooting of end user systems which could be onsite or remote from our office, to include basic hardware, software, peripheral and technical troubleshooting and repair, the preparation and deployment of new computer systems to end-users, managing customer issues as they come in (Industry tool sets will be leveraged for the management of client systems), as well as documenting/logging of end-user issues into tickets.

Firewall / Router knowledge and basic networking will be used in daily troubleshooting and should be a skill that is held by the applicant. Ability to interface with users of Information Technology, employ a high degree of tact and diplomacy to promote a positive image of NTS, while providing superior customer service and timely incident resolution. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of customer service. Helps maintain a central source of information enabling NTS support staff to recover outages and other technical issues with minimal disruption and to expected service levels.

Many of the services that NTS provides to its customers are delivered as a managed service and are typically a per node or per seat type of service, such as VoIP phones, Hosted Exchange and our NTS Total Care product for managing nodes on a customer’s network as well as providing all security software, monitoring of nodes of the network and perimeter security products and services.

REQUIREMENTS
Must have a valid drivers license
Must have a car
2 Years Experience Required
Must have basic network troubleshooting skills

04/07/2017

NTS adds systems to protect our customers against ransomware and zero day variants.

Ransomware is becoming a major issue for all businesses and ensuring you have the proper systems in place to not only protect yourself but also recover data if needed is key to keeping your business functioning in the event you are breached by ransomware.

Call our sales team at 515-612-6314 to find out how we can help protect your business against ransomware.

05/31/2012

Most sophisticated cyber weapon sweeps through computers in middle east. (see link below). Our customers can rest assured they won't have issues with this while utilizing our NTS Digital Technician Product with Antivirus that is 100% managed by Network Technology Solutions.

http://www.foxnews.com/scitech/2012/05/29/world-most-sophisticated-cyber-weapon-burns-computers-in-middle-east/

This is why it is so important to have antivirus and multiple levels if possible. It's good to have antivirus on our workstations and servers; however, it's better to have AV on workstations and servers in addition to having AV on the edge of the network on a device that provides UTM (unified threat management) with AV capabilities.

Computer malware described as the most sophisticated cyber weapon yet unleashed has been uncovered in computers in the Middle East and may have infected machines in Europe, according to reports from antivirus researchers and software makers.

05/01/2012

Check out our newly designed site at www.ntsia.com. We will be posting upcoming events, monthly promotions and want the site to be a place that both customers and prospects can visit and get valuable information. For that reason the site will be updated weekly with relevant information and we will be launching a tektips section to give you tips on keeping your network and applications running their best.

NTS has been providing technology services to business in the greater Des Moines area since 2005. NTS offers a simple and unique approach to sales, service and support. Our sales approach is team collaboration with our customer or prospect to ensure we "right size...

04/24/2012

NTS has provided technology services to Iowans in the Des Moines and surrounding areas since 2005.

04/24/2012

We will be providing a demo of our NTS Digital Technician product in the coming weeks. Look for more information to be posted on our website and social media sites.

Typically a VAR (Value Added Reseller) will use a break/fix approach to supporting their customers, we simply don't believe in this approach since it's reactive. We believe in using technologies and processes to provide a proactive approach to support. Additionally there is no insight into the network and applications like you have by using our NTS Digital TechnicianSM product, which gives you the up to the minute and historical information you need to find the problem and provides you with event correlation to more quickly locate and repair the issue prior to a system outage.

Contact us for more information (515) 612-6313

04/24/2012

Network Technology Solutions has been providing technology services to Des Moines and the surrounding areas since 2005. Our methodology includes a proactive approach to network service and support and in fact we use this same metodology when selecting products that are used in solutions we provide our customers.

We feel it is our responsibility to our customers to provide solutions and services that minimize downtown for critical systems and applications, minimize the response time on support requests and expedite corrective action.