What are the opening hours?

Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 8am - 5pm

Shenandoah University I.T. Help Desk

Name: Shenandoah University I.T. Help Desk
Address: 1460 University Drive, Howe Hall Office H204, Winchester, VA, 22601, US
Telephone: (540) 665-5555
Price range: Not applicable

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Shenandoah University I.T. Help Desk

Technology Help Desk for Shenandoah University Students, Faculty & Staff. Questions? reach us at [email protected]

www.su.edu/HelpDesk

08/28/2026

📶 Trouble connecting to 1SU or ResStream Wi-Fi? or other IT questions ? We’re coming to all 1st year dorm lobbies next week !

Bring your laptop, phone, tablet, or gaming device down during your hall’s time for 1-on-1 help:

📍 Lobby Schedule (2:30 PM – 4:00 PM Daily):

🗓️ Mon 8/31: Funk / Gore

🗓️ Tue 9/1: Parker

🗓️ Wed 9/2: Racey

🗓️ Thru 9/3: University Inn

Can’t make it? We've got you covered in Howe Hall!

📞 540-665-5555 | 📧 [email protected]

08/26/2026

It's great to see campus buzzing with activity again! 🐝✨

If you missed picking up your iML equipment, you have another opportunity to grab your devices tomorrow (8/27)!

📍 Location: Brandt Student Center – Room 115

⏰ Time: 8:00 AM to 4:00 PM

Don't forget to bring your student ID a photo ID (and a parent or guardian if you are under 18 to sign your device agreement!). 💻

📞 Questions? Call us at 540-665-5555 or email [email protected].

08/24/2026

Happy Move-in week Hornets!

Getting settled into your new home is exciting, but getting your tech ready is essential! Here is what you need to know about picking up and configuring your iML equipment on the 26th:

🍏 iML Device Pickup Details:
Pickup will be located in the Brandt Student Center – Room 123 starting at 8:00 AM.

⚠️ Under 18? You MUST have a parent or guardian present to sign your device agreement when picking up your iML equipment.

🛠️ Running Into Setup Issues?
If you hit any bumps setting up your iML devices, our IT team is live across campus to help you out on move in day:

📍 Howe Hall (IT Help Desk): 8:00 AM – 5:00 PM
📍 Smith Library: 8:00 AM – 3:00 PM

As always, you can reach us via phone or email:
📞 Call: 540-665-5555 | 📧 Email: [email protected]

08/21/2026

We love tech, but your dorm room doesn't need its own router. 🙅‍♂️ To keep the campus WiFi running fast for everyone, please leave personal routers and signal boosters at home. Keep your setup simple and let our network do the heavy lifting.

If you have a concern about network speeds or connection issues in your room email us at [email protected] or call us at (540)665-5555 so we can help

08/17/2026

Move in day is next week! Use this quick cheat sheet to find the right network for every device you are bringing to campus. Avoid connection issues and get streaming the second you unpack!

🍎 Apple Setup (Aug 11 - Sep 7) ➡ Temporary network for new iML device setup only. Switch to 1SU when done!

💻 1SU ➡ Laptops, Phones & Tablets (Use your SUNet username & password to connect)

🎮 Resstream ➡ Gaming Consoles , Smart TVs and other Smart Devices (Password sent to your SU email on move in week from [email protected])

👋 SU Guest ➡ Visitors & Parents

08/14/2026

Accidents happen. We know it. You know it. No judgment here.

Your iMLearning MacBook is covered by 4 years of AppleCare+, and your iPad and Pencil are covered for one. If your devices break, bring it to the SU IT Help Desk! We’ll manage the repair and even provide a loaner laptop so you don't miss any classwork.

08/11/2026

It’s iML tech distribution season! 💻🎉

As we kick off device distribution for our student groups, keep an eye out for a little extra surprise. If you find a winning flyer inside your new MacBook box, you’ve won an Amazon Gift Card! 🎁

Only 4 are hidden, so check your box carefully!

We cant wait to see who wins!

08/10/2026

Who’s ready to unbox this setup?💻📱✏️

Through the iMLearning program, all full-time undergraduate students receive this ultimate academic toolkit: a brand-new 13" M5 MacBook Air, 11" A16 iPad, and USB-C Apple Pencil.

If students are enrolled full-time for eight semesters and pay the iMLearning fee for all eight, they keep the equipment when they leave Shenandoah!

How will you use this powerful tech to take your studies to the next level? 🎨📝

08/06/2026

🚨 SECURITY ALERT: Scammers target students year-round by pretending to be the IT Help Desk!

Watch out for fake emails and links to online forms asking for your SUNet password or login verification codes.

Remember our #1 Rule:
🔒 The real SU IT Help Desk will NEVER email, text, or send a form asking for your password or login codes.

🚩 Red Flag: If any form asks for your credentials or verification code, DO NOT fill it out!

Got a suspicious email? Forward it straight to [email protected] so our team can help

08/03/2026

Be honest. Did your SUNet password vanish from your brain somewhere around late May?We totally understand if it did.

Do future-you a favor and reset your SUNet password today so you are ready for fall Semester!

1️⃣ Head to the SUNet password reset portal (www.su.edu/PasswordReset).
2️⃣ Follow the prompts to reset it.
3️⃣ Memorize it (or save it in a password manager).

If you run into any issues, the Help Desk team is available and ready to help. Hit us up at [email protected] or call 540-665-5555!

Address

1460 University Drive, Howe Hall Office H204
Winchester, VA
22601

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Telephone

(540) 665-5555

Website

http://www.su.edu/helpdesk

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