What are the opening hours?

Monday 09:00 - 23:00 Tuesday 10:00 - 23:00 Wednesday 10:00 - 23:00 Thursday 10:00 - 23:00 Friday 10:00 - 23:00

Sonnecto

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Kosovo
Pristina
Sonnecto

We are a tech-driven company specialized in software solutions and customer support.

19/04/2025

Sonnecto rekrutiert! 📢

Wir sind auf der Suche nach zwei motivierten deutschsprachigen Mitarbeitern für unser Customer Support Team. Wenn Sie eine aufregende Möglichkeit suchen, um Ihre Karriere und Kommunikationsfähigkeiten weiterzuentwickeln, könnte dieser Job perfekt für Sie sein.

Ihre Aufgaben:
🔎 Kunden per E-Mail, Telefon betreuen und ihre Fragen oder Anliegen klären;
🔎 Sicherstellung der Kundenzufriedenheit und professionelle Kundenbetreuung;
🔎 Kundeninformationen nach Bedarf pflegen und aktualisieren;
🔎 Datenführung der Kundeninteraktionen, Kommentare und Beschwerden;
🔎 Die Fähigkeit haben täglich ein hohes Aufkommen an Anrufen und/oder E-Mails effizient zu bearbeiten;
🔎 Eine positive und professionelle Haltung gegenüber den Kunden einnehmen.

Ihr Profil:

✅ Bevorzugte Erfahrung in der Kundenbetreuung;
✅ Gute Deutschkenntnisse (wichtig);
✅ Gute Kenntnisse von MS Office/G Suite Applications;
✅ Gute analytische Fähigkeiten zur Problemlösung;
✅ Kontakt- und Kommunikationsfähigkeit.

💼 Wenn Sie sich für diese großartige Gelegenheit interessieren, senden Sie Ihren Lebenslauf unter Angabe der Stelle, für die Sie sich bewerben, bis spätestens 02. Mai 2025 an [email protected]. Schreiben Sie uns gerne jederzeit bei weiteren Fragen.

Bitte beachten Sie, dass nur Bewerber, die in der engeren Auswahl stehen, auch benachrichtigt werden.

07/03/2025

🔎We are looking for a motivated and organized Administrative & HR Assistant to join our team!

Expectations / Duties:

✅ Assist with recruitment and onboarding of new employees;
✅ Maintain and update employee records and benefits;
✅ Oversee payroll, leave management, and attendance tracking;
✅ Support performance evaluations, employee relations;
✅ Resolve workplace issues and conflicts professionally;
✅ Ensure smooth office operations and vendor coordination;
✅ Manage office supplies, vendors, and daily operations;
✅ Process and track invoices to ensure timely payments;
✅ Coordinate travel arrangements, scheduling;
✅ Supervise administrative staff and delegate tasks efficiently.

Skills / Requirements

- Excellent English language proficiency;
- Strong organizational, decision-making, and problem-solving skills;
- Excellent verbal and written communication skills.

💼 If you want to join our team, send your resume to [email protected] no later than March 20th, 2025.

17/09/2024

Sonnecto is hiring! 📢

We’re looking for a detail-oriented Data Entry Assistant to manage data entry tasks and streamline information flow. If you’re tech-savvy and have a knack for organization, we’d love to hear from you!

Expectations / Duties
✅ Perform data entry tasks using spreadsheets and other related tools;
✅ Conduct market research to gather relevant data;
✅ Review data for errors or missing information, and resolve any discrepancies;
✅ Collaborate with the Sales team and other departments as needed;
✅ Process and manage data entry tasks with a focus on accuracy and precision;
✅ Support the team by performing tasks related to the organization.

Skills / Technology / Requirements
🔎 Proficiency in the English language;
🔎 Proficiency in Microsoft Excel, Google Drive, and other related platforms;
🔎 Familiarity with communication tools like Slack, Discord etc;
🔎 Strong attention to detail;
🔎 Analytical and problem-solving skills.

💼 If you want to join this great opportunity, send your resume today to [email protected], no later than the 27th of September, 2024. Feel free to write to us if you have any questions before you apply.

18/06/2024

Sonnecto rekrutiert! 📢

Wir sind auf der Suche nach zwei motivierten deutschsprachigen Mitarbeitern für unser Customer Support Team. Wenn Sie eine aufregende Möglichkeit suchen, um Ihre Karriere und Kommunikationsfähigkeiten weiterzuentwickeln, könnte dieser Job perfekt für Sie sein.

Ihre Aufgaben:
🔎 Kunden per E-Mail, Telefon betreuen und ihre Fragen oder Anliegen klären;
🔎 Sicherstellung der Kundenzufriedenheit und professionelle Kundenbetreuung;
🔎 Kundeninformationen nach Bedarf pflegen und aktualisieren;
🔎 Datenführung der Kundeninteraktionen, Kommentare und Beschwerden;
🔎 Die Fähigkeit haben täglich ein hohes Aufkommen an Anrufen und/oder E-Mails effizient zu bearbeiten;
🔎 Eine positive und professionelle Haltung gegenüber den Kunden einnehmen.

Ihr Profil:

✅ Bevorzugte Erfahrung in der Kundenbetreuung;
✅ Gute Deutschkenntnisse (wichtig);
✅ Gute Kenntnisse von MS Office/G Suite Applications;
✅ Gute analytische Fähigkeiten zur Problemlösung;
✅ Kontakt- und Kommunikationsfähigkeit.

💼 Wenn Sie sich für diese großartige Gelegenheit interessieren, senden Sie Ihren Lebenslauf unter Angabe der Stelle, für die Sie sich bewerben, bis spätestens 30. Juni 2024 an [email protected]. Schreiben Sie uns gerne jederzeit bei weiteren Fragen.

Bitte beachten Sie, dass nur Bewerber, die in der engeren Auswahl stehen, auch benachrichtigt werden.

10/05/2024

SouthEU BPO Solutions is exhibiting again, this time at BTOES Orlando! 📢

BTOES is one of the largest leadership and business events, bringing together the best and brightest individuals and organizations, to network, engage, and create partnerships. 🚀

We are combining our strengths with Kutia and GrowthLab Solutions, to showcase our solutions and innovative ideas.

Swing by booth 8 to learn more about us and what we offer! ✅

A special thanks goes to USAID Kosovo Export Network for making this possible!

Learn more about the event by following the link: 🔗https://www.sonnecto.com/news/southeu-bpo-solutions-is-exhibiting-at-btoes-in-orlando-florida/

24/04/2024

📢 SouthEU BPO Solutions is exhibiting at Call & Contact Center Expo in Las Vegas!

SouthEU is a unique alliance between three top companies in Kosovo: Sonnecto, Kutia, and GrowthLab Solutions, all offering their services and expertise to promise the ultimate outsourcing experience!

Catch us at booth 6023 to learn more about how we can help transform your business! 🚀

Follow the link to learn more: https://www.sonnecto.com/news/southeu-bpo-solutions-is-exhibiting-at-call-contact-center-expo-in-vegas/ 🔗

Special thanks to USAID for supporting this initiative! 👏

22/03/2024

There are no escaping deadlines, but there are some tips and tricks to make it easier! 💡

In our new blog, we explored efficient ways to make deadlines a rewarding journey, rather than a constant source of worry.

Here’s our insights: https://www.sonnecto.com/blogs/mastering-deadlines-tips-and-tricks-on-how-to-meet-them/ 🔗

08/03/2024

Happy International Women’s Day! 🌷

Today, we celebrate the extraordinary women who are the driving force behind innovation and growth at Sonnecto. 💪

Here’s to you! 🥂

23/02/2024

Sonnecto është në kërkim të një personi gjermano-folës t'i bashkangjitet ekipës sonë si Agjent/e i/e thirrjeve! 💼

Detyrat / Përgjegjësitë e Punës:

📌 Komunikimi me klientët përmes email-it, telefonit ose të ngjashme për t’ju adresuar pyetjeve ose shqetësimeve të tyre;
📌 Arritja e kënaqshmërisë së klientit dhe ofrimi i mbështetjes profesionale;
📌 Ruajtja dhe përditësimi i informacioneve të klientit sipas nevojës;
📌 Mbajtja e shënimeve për ndërveprimet, komentet dhe ankesat e klientëve;
📌 Aftësitë për të trajtuar një vëllim të madh të thirrjeve dhe/ose email-eve në mënyrë efikase;
📌 Mbajtja e një qëndrimi pozitiv, empatik dhe profesional ndaj klientëve në çdo kohë.

Kualifikimet:

✔️ Eksperiencë si Agjent i/e Thirrjeve - e preferueshme;
✔️ Njohuri të mira të gjuhës gjermane në nivelin C1 (e rëndësishme);
✔️ Njohuri në MS Office / Google Sheets;
✔️ Aftësi të mira planifikuese, organizative dhe zgjidhje të problemeve;
✔️ Aftësi të mira ndërpersonale dhe komunikuese.

Aplikoni tani duke dërguar CV-në [email protected].

Address

Arberia, Ekrem Rexha, Nr. 6
Pristina
10000

Opening Hours

Monday	09:00 - 23:00
Tuesday	10:00 - 23:00
Wednesday	10:00 - 23:00
Thursday	10:00 - 23:00
Friday	10:00 - 23:00

Website

https://www.sonnecto.com/

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