26/06/2026
The pharmacy counter is no longer just a counter.
What was once a simple process—collect, pay, leave—is becoming a connected healthcare journey. Today’s patients expect seamless, digital, and personalised experiences.
Pharmacies are evolving into intelligent environments where prescriptions, payments, communication, and care are all connected. AI isn’t replacing pharmacists—it’s enabling them to focus more on patient care by reducing admin and improving access to information.
Even payments are changing, becoming part of the experience rather than a final step.
The future of pharmacy isn’t about technology replacing healthcare—it’s about using it to deliver better care.
The counter is becoming the digital front door to healthcare.
Read the full article here https://vexall.co.za/NewsArticle?Article=The-Future-of-Pharmacy-Why-the-Pharmacy-Counter-is-Becoming-the-Digital-Front-Door-to-Healthcare