Capability BPO

Capability BPO A leading global Business Process Outsourcing and Contact Centre Solutions Partner

Every one of us is unique. We all have our identities, likes, dislikes, wants, and needs. At Capability BPO™, we recogni...
06/12/2022

Every one of us is unique. We all have our identities, likes, dislikes, wants, and needs. At Capability BPO™, we recognize that each of our customers has unique requirements - this is what makes us different!

We have a personal relationship with all of our clients and customise our BPO solutions to match their specific needs to deliver world-class Customer Experience.

Reach out to us to learn how we can assist with your CX journey :
📧 [email protected]
🌐 https://lnkd.in/dJF7ZjV

We are delighted to announce that on 28 November, Capability BPO™ received certification from COPC Inc. for one of our l...
06/12/2022

We are delighted to announce that on 28 November, Capability BPO™ received certification from COPC Inc. for one of our large American global e-commerce clients.

COPC (Customer Operations Performance Centre) is the global leader in customer experience consulting, training, certification, and research which transforms operations to deliver exceptional customer experiences. It provides a structured approach to all engagements with the customer for the best possible outcomes, as per the customer service industry standards.

There are four key components to the COPC standard which include:
• Leadership and Planning
• Key People processes
• Key Business processes
• Goals and benchmarks to work towards ensuring a high-performing customer service organization.

COPC certification enables us to be recognized as a trusted leader in the industry, ensuring that we are focused on increased customer satisfaction, keeping costs to a minimum, and improving revenue.

“Take care of your employees and they will take care of your customers” -Richard BransonLeadership development and emplo...
25/11/2022

“Take care of your employees and they will take care of your customers” -Richard Branson

Leadership development and employee engagement are at the heart of our culture at Capability BPO. We constantly strive to find, recognise, and grow our team to ensure that we deliver exceptional customer service.

Recent research by the National Business Research Institute (https://lnkd.in/eJDM28De) has shown that there is a direct correlation between engaged employees and the satisfaction of your customer. This factor is often overlooked but can ultimately allow you to achieve and carry out your intended business goals.

Employee Engagement differs from employee satisfaction in that satisfaction is often viewed as a fulfilment experienced when working, while engagement takes employees to a new level.

Engaged employees are enthusiastic about their work and go beyond what is expected of them. They take ownership, deliver on their commitments, and are passionate about the work they do. They are immersed in the culture and operations of an organisation and contribute to a system that consistently delivers exceptional service. Ultimately, engaged employees are passionate about satisfying the customer because they are proud of the results of their work.

With the continuously expanding regulatory requirements applicable to business, it is essential that organisations ensur...
25/11/2022

With the continuously expanding regulatory requirements applicable to business, it is essential that organisations ensure compliance when it comes to partnering with a service provider. Consequences of non-compliance include reputational loss, fines, and legal action.

Trust us with your business processes. Capability BPO is ISO 27001 certified and PCI DSS compliant. We believe that quality, ethics, and integrity are the cornerstones when it comes to delivering best-in-class customer service.

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303 Drive Pixley Kaseme Street
Durban
4001

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