On-site support in Gauteng and Cape Town, with remote support nationwide. SoReal Solutions delivers premium IT services to companies that depend heavily on their IT systems for their day to day operations. Our technology management model incorporates a unique 6-step approach:
1. Strategic IT Planning
By strategically partnering with your company we are able to understand your technology needs and
provide guidance on how you can achieve maximum return on your technology investment.
2. Proactive Maintenance
By proactively managing infrastructure, we achieve optimal performance and reliability. Also, by performing all of these important maintenance tasks after hours, we ensure that your business can achieve maximum productivity.
3. Real-time Monitoring, Analysis and Feedback
Our sophisticated monitoring and management systems allow us to constantly monitor your systems in real-time. This allows us to respond rapidly to any issues that may arise; many times this rapid reaction enables us to avoid more serious problems from occurring.
4. Professional Support
Our friendly team of technical experts is there to help you with any support requests, in a friendly and efficient manner via email or our call centre.
5. Performance Reporting
Our advanced reporting systems allow us to analyse the performance of your systems, as well as our own service levels. These reports are provided to you on a regular basis, giving you the information for critical insight into the health of your network.
6. ISP Services
SoReal solutions offers integrated internet service provider services through our sister company Savuti Communications, this includes web hosting, managed or unmanaged internet connectivity, hosting services at our Gallo Manor facility.
