SONIC

SONIC π—™π—œπ—•π—₯π—˜ | WI-FI | FIXED WIRELESS | VOICE β­• Your π—–π—’π—‘π—‘π—˜π—–π—§π—œπ—©π—œπ—§π—¬ is our 𝗣π—₯π—œπ—’π—₯π—œπ—§π—¬ β­• FIBRE AND WIRELESS INTERNET SERVICE PROVIDER

Friday Fibre Fact πŸ’‘When the weather is miserable, fibre stays steady.Because fibre runs through protected cables and sen...
10/07/2026

Friday Fibre Fact πŸ’‘

When the weather is miserable, fibre stays steady.

Because fibre runs through protected cables and sends data using light, it is less affected by wind and rain, keeping your streaming, scrolling and work flowing.

Make sure you stay connected, no matter the weather β›ˆοΈ

09/07/2026

βœ… Network Restored βœ… 19:18

The network is now fully back online.

Our team has completed all necessary testing, and we have the green light that services are stable and operating normally.

Thank you for your patience, understanding, and support while this issue was being resolved. We sincerely appreciate it.

09/07/2026

βœ… Service Update βœ… 18:39

Services are now back online.

We will continue to monitor the network over the next few minutes to ensure the connection remains stable before confirming that the incident has been fully resolved.

Thank you for your patience and support throughout this outage.

09/07/2026

🚨 Network Outage Update 🚨 18:22

Our upstream provider has dispatched their technical team to investigate and resolve the fault affecting the main internet backbone lines feeding our area.

We remain in contact with their teams and will continue to provide updates as soon as more information becomes available.

09/07/2026

🚨 Network Outage Update 🚨 17:05

Our technical team has established that the current outage is outside of the SONIC network.

The possible cause currently points to an issue on the main upstream internet backbone lines feeding connectivity to our area.

Support tickets have been logged with all relevant upstream teams, and they are actively investigating and working to restore services as quickly as possible.

We will continue to provide updates as more information becomes available.

Thank you for your patience and understanding.

09/07/2026

🚨 Network Outage Notice 🚨 16:15

We are currently experiencing a network outage affecting all services.

Our technical teams are actively investigating the issue and working to restore services as quickly as possible.

Our Call Centre will receive a huge influx of calls. We will post updated on our Watsapp Channel as well as on our page.

We sincerely apologize for the inconvenience and appreciate your patience.

Further updates will be shared as soon as they become available.

A huge thank you to Troy for your wonderful review! Knowing that our customers can count on us means everything to the S...
09/07/2026

A huge thank you to Troy for your wonderful review!

Knowing that our customers can count on us means everything to the Sonic team.

We do our utmost to keep your WiFi running, no matter the weather or unexpected power outages. Behind every reliable connection is a team of qualified technicians who are always on standby, ready to respond and get you back online as quickly as possible.

Thank you for trusting us to keep your home and business connected. We truly appreciate your support! πŸ™Œ

06/07/2026

πŸ“’ **Service Notice** - RESOLVED

We are currently experiencing issues with our VoIP phone lines, affecting our call centre phones.
Customers using our VoIP service are also affected.

A support ticket has been logged with our upstream provider for urgent attention. They are actively investigating the issue.

We apologise for the inconvenience and appreciate your patience.

We are still reachable via email:
[email protected]

Big games need big speed. With Sonic’s premium fibre packages, you can stream every moment without the buffering.Fast, s...
03/07/2026

Big games need big speed. With Sonic’s premium fibre packages, you can stream every moment without the buffering.

Fast, stable, and game-day ready. Contact us today to find the perfect package for you!

πŸ“ Shop 15, Spar Centre, Kleinmond
πŸ“ž 028 271 5494
πŸ“§ [email protected]

Address

Shop 15/Spar Centre
Kleinmond
7195

Opening Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00
Saturday 09:00 - 12:30

Telephone

+27282715494

Website

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