AE Soft - AESS

08/05/2026

Desktop Engineer / IT Support Specialist (Cape Town)
AE Soft is seeking a highly skilled, professional, and customer-focused Senior Desktop Engineer / IT Support Specialist to join our growing technical team.

The successful candidate will be responsible for providing onsite and remote technical support services across customer environments while ensuring the smooth operation of desktop infrastructure, Microsoft platforms, networking systems, video conferencing solutions, and day-to-day IT operations.
Key Responsibilities
• Provide onsite and remote technical support services to end-users across customer environments.
• Troubleshoot and resolve hardware, software, printer, and peripheral issues.
• Support Windows and Mac operating systems.
• Install, configure, and maintain desktops, laptops, printers, docking stations, and IT equipment.
• Handle escalated Level 2 and Level 3 support incidents.
• Administer and support Microsoft 365, Active Directory, Azure AD / Entra ID, Teams, Exchange Online, Intune, and Group Policies.
• Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and internet connectivity issues.
• Deploy and support Microsoft Teams Rooms, Webex, Zoom Rooms, and boardroom AV systems.
• Maintain IT asset inventory and documentation.
• Log and track incidents, service requests, and resolutions within the ticketing system.
• Assist with IT projects, system upgrades, migrations, and deployments.
• Ensure compliance with IT policies, security standards, and best practices.
Required Skills & Qualifications
• 5+ years’ experience in Desktop Engineering, IT Support
• Cisco Networking Certification
• Strong knowledge of Windows and Mac operating systems.
• Experience with Microsoft 365, Active Directory, and remote desktop support.
• Solid networking knowledge including TCP/IP, DNS, DHCP, VPN technologies, and wireless networking.
• Experience supporting enterprise video conferencing and collaboration systems.
• Strong troubleshooting and problem-solving skills.
• Excellent organizational, communication, and customer service skills.
• Ability to work independently and manage multiple priorities effectively.
• Valid driver’s license and transport.
Advantageous
• Microsoft Certifications
• CompTIA A+
• Experience with Intune and endpoint management platforms
Working Conditions
• Full-time, on-site role.

Remuneration & Benefits
• Competitive salary package.
Availability
• Immediate availability preferred.

To apply, please send your CV to: [email protected]

27/02/2026

We're Hiring: Business Development Manager – Cape Town
📍 Location: Cape Town, South Africa
Company: AE Soft (Pty) Ltd
📅 Start Date: April 2026
📌 Deadline: 6 MARCH 2026
AE Soft (Pty) Ltd, a leading provider of innovative Audio Visual and ICT integration solutions, is looking for a Business Development Manager to join our dynamic team in Cape Town. This is an exciting opportunity for a results-driven professional with a passion for solution selling and client engagement in the technology sector.
Key Responsibilities:
• Develop and execute growth strategies for the Cape Town region
• Identify new business opportunities in government, corporate, and education sectors
• Manage client relationships from initial engagement to post-sale support
• Collaborate with our technical and project management teams to deliver tailored AV/ICT solutions
• Respond to RFPs and contribute to tender submissions
• Meet sales targets and maintain pipeline visibility through regular reporting
Requirements:
• Proven experience (5+ years) in business development, preferably in the AV, ICT, or technology integration space
• Strong understanding of enterprise sales and public sector procurement
• Excellent communication and negotiation skills
• Strategic thinker with the ability to work independently and manage multiple priorities
• Good knowledge of AV, UC, and IT systems will be an advantage
• Valid Drivers License
What We Offer:
• Competitive salary with performance-based incentives
• Opportunity to grow within a rapidly expanding national team
• Access to the latest in AV and Unified Communications technology
• Supportive leadership and a performance-driven culture
If you're a motivated professional looking to elevate your career with a forward-thinking company, we want to hear from you.
📧 Send your CV to [email protected] with the subject line: BDM – Cape Town
📌 Deadline: 6 MARCH 2026
Let’s shape the future of workplace technology together.

04/02/2026

Well done Juan!

🎉 Big congratulations to Juan Rossouw from AE Soft - AESS!

Juan is officially the first to complete the AVD Challenge, and has earned himself an AVD Backpack!

From completing the Xilica certification to designing and programming a full AV solution, Juan showed exactly what commitment to growth looks like.

Inspiring stuff, and a great example for the rest of the AV community.

Well done Juan, you’ve set the bar high for the AVD Challenge! 🚀

10/11/2025

NETWORK ENGINEER (5 Years’ Experience)
Location: Gauteng
Employment Type: Full-time/Hybrid
Salary: Competitive, based on experience
About the Role
We are seeking a skilled and motivated Network Engineer with at least 5 years of hands-on experience in networking environments. The successful candidate will play a key role in maintaining, supporting, and optimizing customer environments while ensuring seamless network performance and security.
Key Responsibilities
Install, configure, and maintain network hardware (switches, routers, firewalls, wi-fi)
Troubleshoot and resolve LAN, WAN, and Wi-Fi connectivity issues.
Monitor network performance and implement improvements to optimize uptime and reliability.
Assist with network security measures including firewalls, VPNs, and access controls.
Support end-users with network-related issues in a timely and professional manner.
Maintain accurate documentation of network diagrams, configurations, and incidents.
Work with the IT team to support infrastructure projects and system upgrades.
Requirements
Minimum 5 years’ experience as a Network Technician or similar role.
BEE required
Minimum certifications CCNA, CCNP
Strong knowledge of TCP/IP, DHCP, DNS, VLANs, and routing protocols.
Strong knowledge on Active Directory advantage
Experience with Cisco, HP, or similar networking equipment.
Familiarity with firewalls, VPNs, and network security best practices.
Ability to diagnose and resolve technical issues efficiently.
Excellent communication and problem-solving skills.
What We Offer
Competitive salary and benefits package.
Opportunity to work with modern networking technologies.
Career growth and professional development opportunities.
Supportive and collaborative work environment.
📩 How to Apply
Please send your CV to [email protected]

WE ARE HIRING! - Available Immediately
Full job description: Desktop Engineer – Cape Town
Job Summary:
The IT Desktop Support Technician is responsible for providing technical support and assistance to end-users across our customers. This role ensures the smooth operation of hardware, software, and networking systems by troubleshooting and resolving IT-related issues in a timely manner. The ideal candidate should have strong problem-solving skills, customer service experience, and a solid understanding of IT systems and applications.

Key Responsibilities:
-Provide first-line technical support to users via phone, email, or in-person.
-Troubleshoot and resolve hardware, software, and network issues on Windows and Mac operating systems.
-Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
-Set up and manage user accounts, permissions, and access rights in accordance with company policies.
-Assist with software installations, updates, and patch management.
-Maintain IT asset inventory, ensuring accurate records of hardware and software.
-Support remote users with VPN connectivity and other remote access tools.
-Document IT support requests, solutions, and troubleshooting steps in a ticketing system.
-Assist in IT projects, including system upgrades, migrations, and deployments.
-Ensure compliance with company IT policies, security guidelines, and best practices.
-Collaborate with other IT team members to enhance overall IT service delivery.
Required Skills & Qualifications:
-5+ years of experience in IT desktop support, help desk, or similar roles.
-Strong knowledge of Windows and Mac operating systems.
-Experience with Microsoft Office 365, Active Directory, and remote desktop support.
-Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
-Familiarity with IT security best practices and endpoint protection tools.
-Excellent troubleshooting and problem-solving skills.
-Strong organizational, time management and communication skills with a customer-focused approach.
-Ability to work independently and manage multiple tasks effectively.
-Ability to prioritize and easily adapt in a fast-paced environment.
-Must meet deadlines, accomplish tasks as agreed upon time structures
-Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.
-Knowledge of scripting or automation (PowerShell, Bash, etc.) is a plus.
-Experience working in an ITIL-based service management environment.
-Prior experience in an environment supporting 100+ users.

Working Conditions:
-Full-time, on-site role.

Remuneration and Benefits Structure:
-Competitive Salary

Availability:
-Immediately
Please send your CV to [email protected]

10/11/2025

WE ARE HIRING! - Available Immediately
Full job description: Desktop Engineer – Cape Town
Job Summary:
The IT Desktop Support Technician is responsible for providing technical support and assistance to end-users across our customers. This role ensures the smooth operation of hardware, software, and networking systems by troubleshooting and resolving IT-related issues in a timely manner. The ideal candidate should have strong problem-solving skills, customer service experience, and a solid understanding of IT systems and applications.

Key Responsibilities:
-Provide first-line technical support to users via phone, email, or in-person.
-Troubleshoot and resolve hardware, software, and network issues on Windows and Mac operating systems.
-Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
-Set up and manage user accounts, permissions, and access rights in accordance with company policies.
-Assist with software installations, updates, and patch management.
-Maintain IT asset inventory, ensuring accurate records of hardware and software.
-Support remote users with VPN connectivity and other remote access tools.
-Document IT support requests, solutions, and troubleshooting steps in a ticketing system.
-Assist in IT projects, including system upgrades, migrations, and deployments.
-Ensure compliance with company IT policies, security guidelines, and best practices.
-Collaborate with other IT team members to enhance overall IT service delivery.
Required Skills & Qualifications:
-5+ years of experience in IT desktop support, help desk, or similar roles.
-Strong knowledge of Windows and Mac operating systems.
-Experience with Microsoft Office 365, Active Directory, and remote desktop support.
-Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).
-Familiarity with IT security best practices and endpoint protection tools.
-Excellent troubleshooting and problem-solving skills.
-Strong organizational, time management and communication skills with a customer-focused approach.
-Ability to work independently and manage multiple tasks effectively.
-Ability to prioritize and easily adapt in a fast-paced environment.
-Must meet deadlines, accomplish tasks as agreed upon time structures
-Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are advantageous.
-Knowledge of scripting or automation (PowerShell, Bash, etc.) is a plus.
-Experience working in an ITIL-based service management environment.
-Prior experience in an environment supporting 100+ users.

Working Conditions:
-Full-time, on-site role.

Remuneration and Benefits Structure:
-Competitive Salary

Availability:
-Immediately
Please send your CV to [email protected]

08/07/2024

Another successful auditorium and boardroom installation!

07/05/2024

AE Soft Cisco Renewals Champion Award - well done to the AE Team and thank you for Westcon for your support

06/05/2024

Let AE Soft assist you on a journey towards comprehensive security and cohesive experiences with Cisco's integrated solutions.
Discover how: http://oal.lu/nn5je

AE Soft is a CISCO Security Enterprise Agreement partner.
Contact [email protected] for more information.

Experience the seamless journey to secure access service edge (SASE) with the integration of Catalyst SD-WAN and Secure Access, simplifying your path to high-performance connectivity and enhanced security. This integrated solution delivers unmatched security and unified experiences for your network.

27/03/2024

🏆 Honouring Excellence! Christopher Kilian from@AV Distribution Pty Ltd presents Kobie Smook of AE Soft - AESS with the prestigious Xilica Award for Best Reseller Engagement in Africa 2023! Cheers to their outstanding commitment and partnership in driving innovation and growth. 👏

19/02/2024

AESS is hiring!