11/06/2013
CALL CENTRE ADVERTISEMENT
POST/1 INBOUNDCONTACT CENTER AGENTS X 32
CENTRE E.L. CALL CENTER
REFNO. INBOND/CCA/E.L./01/03/05/2013
SALARY LEVEL 7
SALARY SCALE R170 799 – R201 195 Per annumplus competitive benefits.
REQUIREMENTS
Post Matric qualification/public relations/contact center certificate with
1‐2 years as a contact center agent. Proof of competency in handling
Different customers online. Must be able to be competent and understand
CRM and CCC (Contact Centre Client).
Must be computer literate with proof of competency.
Must be fluent in languages spoken in the Eastern
Cape.
DUTIES:
-Support and provide superior service via phones, e‐mails,faxes,face to face
And written as a receiver and caller.
-Use questioning and listening skills that support effective telephone communication. Use an effective approach
-To handle special telephone tasks like call transfers,taking messages, call
Backs, holds, interruptions, and unintentional disconnects.
-Understand the Impact of attitude in handling calls professionally.
-Effectively deal with job stress, angry callers, and upset customers. Use the most appropriate way to Communicate with different behaviors types on the telephone.
-Apply the Elements of building positive rapport with different types of customers over the phone.
-Apply the proper telephone etiquette to satisfy various customer situations.
-Apply appropriate actions to effectively control a telephone
Call.
-Identify voice skills and how to enhance a good telephone presentation.
Meets commitments to customers and be able to work shifts in 24 hour contact center.
ENQUIRIES : Mr ZNtlube TEL : 043‐7110699
Directions to Candidates Applications should be submitted on the prescribed application form (Z.83) which must be fully completed, attach an updated curriculum vitae and copies of qualifications, identity document, driver’s licence and the certifying stamp must not be older than 3 months. The applications must be submitted to :
The Department of Health Main Registry, Dukumbana Building, 4th Floor, Room No 411
or
posted to The Recruitment Manager –Department of Health, Private Bag X0038, BISHO, 5605.
