20/01/2026
Important Update: Terms & Conditions Effective 1 February 2026
PC REPAIR DEX Pty Ltd would like to formally inform all existing and future clients of an update to our Terms & Conditions, which will take effect on 1 February 2026.
This update forms part of our ongoing commitment to providing professional, transparent, and reliable IT services while ensuring compliance with applicable South African laws and industry standards, including the Consumer Protection Act (CPA) and the Protection of Personal Information Act (POPIA). As our business continues to grow and as operational costs, technologies, and regulatory requirements evolve, it is important that our service framework remains clear, fair, and sustainable for both our clients and our company.
Our intention with these updates is not only to protect PC REPAIR DEX Pty Ltd as a service provider, but also to establish clear expectations, responsibilities, and boundaries that allow for healthy, long-term working relationships built on trust, mutual respect, and accountability.
Purpose of the Updated Terms & Conditions
The updated Terms & Conditions are designed to:
Improve clarity around pricing, billing, and service delivery
Ensure fair and consistent treatment of all clients
Align our services with South African legal and regulatory requirements
Protect both client and company interests
Promote transparency and professionalism in all engagements
Support long-term partnerships rather than short-term transactions
By clearly outlining how services are delivered, billed, and supported, we aim to reduce misunderstandings and ensure that all parties have a shared understanding of their roles and responsibilities.
Summary of Key Pricing and Billing Updates
Effective 1 February 2026, the following rates and billing structures will apply:
Service Rates
Onsite IT Support: R450 per hour
Remote IT Support: R350 per hour
Travel Costs: R4.50 per kilometre, calculated on a round-trip basis from PC REPAIR DEX’s base of operations
Billing Method
All services are billed in 30-minute increments, rounded up to the nearest half hour.
This approach ensures fair billing while accounting for time spent diagnosing, resolving, testing, and documenting issues.
Payment Terms
Payment for ad-hoc services is due upon completion, unless otherwise agreed in writing prior to the commencement of work.
Service Level Agreement (SLA) clients are billed in accordance with the terms outlined in their specific agreements.
Late or outstanding payments may result in service delays or suspension until accounts are brought up to date.
These pricing structures reflect the professional skill, experience, tools, and time required to deliver reliable IT services while remaining competitive within the South African market.
Service Delivery and Client Responsibilities
PC REPAIR DEX Pty Ltd is committed to delivering services with reasonable care, technical competence, and professional diligence. We aim to resolve issues efficiently while minimising disruption to client operations.
However, effective IT support is a shared responsibility. Clients are expected to:
Provide accurate information regarding issues experienced
Ensure reasonable access to systems, devices, and networks
Maintain a cooperative and safe working environment
Follow professional advice provided during service engagements
Data and Backups
While we take reasonable precautions when working on client systems, clients remain responsible for maintaining their own data backups, unless backup or data management services are explicitly requested and agreed upon in writing.
PC REPAIR DEX Pty Ltd cannot be held liable for data loss where:
Backups were not available
Backup services were declined
Data loss was caused by pre-existing system faults, malware, or third-party software failures
POPIA Compliance and Data Protection
PC REPAIR DEX Pty Ltd fully recognises the importance of data privacy and confidentiality. All personal and business information is handled in accordance with the Protection of Personal Information Act (POPIA).
This means:
Client data is accessed only where necessary to perform agreed services
Information is not shared with third parties without lawful justification or consent
Reasonable technical and organisational measures are taken to protect client information
Clients are encouraged to notify us of any specific data-handling requirements prior to service delivery. Confidentiality remains a cornerstone of our professional relationship.
Hardware, Software, and Third-Party Products
PC REPAIR DEX Pty Ltd frequently works with hardware, software, and services supplied by third-party vendors. It is important to clarify the following:
Hardware warranties are governed solely by manufacturers or suppliers
Software functionality, licensing, and updates are subject to vendor terms
Internet services, cloud platforms, and external systems fall outside our direct control
While we may assist with diagnostics, configuration, and vendor liaison, PC REPAIR DEX Pty Ltd cannot be held responsible for failures, limitations, or policy changes imposed by third parties.
Clients remain responsible for ensuring that all software used is legally licensed and compliant.
Fair Use, Refunds, and Consumer Rights
In line with industry norms and professional service standards, services rendered are non-refundable, except where required under South African law.
This policy exists to:
Reflect the time, expertise, and resources invested in service delivery
Ensure fair pricing for all clients
Maintain operational sustainability
Nothing in these Terms & Conditions is intended to limit or exclude rights afforded to consumers under the Consumer Protection Act (CPA). Where applicable, consumer rights will always be respected.
Service Level Agreements (SLAs)
Clients who have entered into a Service Level Agreement (SLA) with PC REPAIR DEX Pty Ltd benefit from structured, ongoing support under clearly defined terms.
SLA Support Hours
Monday to Friday
09:00 – 17:00
Excluding public holidays, unless otherwise agreed
SLA agreements outline:
Scope of services
Response times
Billing arrangements
Renewal and cancellation terms
SLA contracts renew automatically unless cancelled in writing, in accordance with the agreement.
Acceptance of Updated Terms
Clients are encouraged to review the updated Terms & Conditions in full. By continuing to make use of PC REPAIR DEX Pty Ltd services after 1 February 2026, clients acknowledge that they have read, understood, and accepted these updated terms.
Copies of the full Terms & Conditions are available on request and may be provided electronically.
Commitment to Long-Term Partnerships
PC REPAIR DEX Pty Ltd values long-term relationships over short-term transactions. We believe that successful IT support is built on:
Open communication
Clear expectations
Professional respect
Fair business practices
These updated Terms & Conditions are intended to support a productive partnership where both client and service provider benefit from clarity, accountability, and trust.
Contact and Queries
Should you have any questions regarding these updates or require a copy of the full Terms & Conditions, please contact PC REPAIR DEX Pty Ltd directly. We are always available to discuss how our services can best support your IT needs.
Thank you for your continued support and trust in PC REPAIR DEX Pty Ltd. We look forward to continuing our professional relationship well into the future.
