HotDoc

HotDoc HotDoc is Australia’s largest and most trusted patient engagement platform with over 21,000 listed practitioners and 9 million active patients.

More than 1 in 4 Australians use HotDoc to connect with their preferred doctor. Patients use the platform to book online and better manage their (and their family’s) health. While practices and practitioners use HotDoc as an all-in-one solution to connect with new and existing patients. At our core, our mission is to improve the health care experience for everyone in Australia. We do this by givin

g clinics access to online bookings, telehealth, appointment reminders, SMS recalls for clinical reminders and results, mobile and kiosk check-in, digital new patient registration forms, online prescription renewals, and tools for encouraging preventative health.

We are proud to be sponsoring Creative Careers in Medicine (CCIM) 2026: Metamorphosis πŸ¦‹Doctors don't fit one mould and t...
02/09/2026

We are proud to be sponsoring Creative Careers in Medicine (CCIM) 2026: Metamorphosis πŸ¦‹

Doctors don't fit one mould and this conference is a celebration of every path a medical career can take, from entrepreneurship and digital health to policy, research and beyond.

Join us at the QT Gold Coast on 4–5 September for two days of stories, ideas and connection with a community reshaping what a career in medicine can look like.

Register here: https://hubs.li/Q04tt_zf0

01/09/2026

πŸŽ‰Big news: Document Assistant has launched! We know reception teams spend hours on referrals, results, and reports, time that could be spent with patients instead.

Built directly from practice feedback, Document Assistant changes that. Upload one document or a whole batch, and AI extracts the key details, preps everything for review, and imports straight into Best Practice. No more manual data entry.

βœ… Routes documents to the Patient File, Doctor's Inbox or Investigations
βœ… Flags duplicates before import
βœ… Archives imported documents automatically

It's free to trial for 30 days, a low-risk way to see the time savings for your practice.

πŸ‘‰ Activate your trial from the Document Assistant tab in your HotDoc Dashboard, and access it via the HotDoc Sidebar.

⏳ 1 DAY TO GOTomorrow's the day! HotDoc's newest AI Sidekick, Document Assistant, makes its public debut πŸŽ‰If your team i...
31/08/2026

⏳ 1 DAY TO GO

Tomorrow's the day! HotDoc's newest AI Sidekick, Document Assistant, makes its public debut πŸŽ‰

If your team is still manually reading, sorting, and re-keying incoming documents - this is the fix. Document Assistant reads them, pulls out the important data, and files it straight into Best Practice. No more admin backlog. No more data-entry errors. Just more time back for patients.

Join us live for the Document Assistant Launch Party webinar, where you'll get:
🎬 Live demos
πŸ“ˆ Great Insights
πŸ’¬ Real practices sharing exactly how many hours Document Assistant has saved them

And here's the best bit - walk away ready to start your own free 30-day trial, so this time next week, you could be getting those hours back too.

πŸ“… Tomorrow, September 1st - 12:30pm AEST
πŸ”— RSVP link - https://hubs.li/Q04vPRHT0

See you there!

Launching HotDoc's first AI tool for medical correspondence

The countdown is ON ⏳Meet Document Assistant - HotDoc's newest AI Sidekick, built to take the manual, repetitive documen...
27/08/2026

The countdown is ON ⏳

Meet Document Assistant - HotDoc's newest AI Sidekick, built to take the manual, repetitive document work off your team's plate. It reads incoming documents, pulls out the important data, and files it straight into Best Practice. Less admin, fewer errors, more time back for patients.

We're celebrating its public debut at the Document Assistant Launch Party webinar - and this time next week, you could be starting a free 30-day trial and getting those hours back for higher-priority work.

Expect live demos, party hats πŸŽ‰ and real practices already using Document Assistant, sharing exactly how much time they've saved.

πŸ“… September 1st
πŸ”— RSVP here - https://hubs.li/Q04vlqg60

Launching HotDoc's first AI tool for medical correspondence

πŸ€– Meet HotDoc's newest team member: Document Assistant.For the past few months, they've been quietly working behind the ...
14/08/2026

πŸ€– Meet HotDoc's newest team member: Document Assistant.
For the past few months, they've been quietly working behind the scenes at trial practices β€” reading referrals, results and reports, and helping teams stay on top of medical correspondence.

The verdict so far? "All I know is that we're up to date all the time now, and we never used to be." β€” Peel Health Care, Tamworth NSW

From 1 September, Document Assistant will be available to HotDoc practices using Best Practice, with a 30-day free trial.

Want the full story (and a few surprises)? Join the launch webinar:
πŸ“… Tuesday 1st September, 12:30pm AEST
πŸŽ™οΈ Hosted by Kiana Minkie & Ruby Smith
πŸ‘‰ RSVP here - https://hubs.li/Q04t18Fl0

Launching HotDoc's first AI tool for medical correspondence

πŸ”’ Privacy compliance in general practice - are you across it?Regulators are keeping a close eye on how medical practices...
05/08/2026

πŸ”’ Privacy compliance in general practice - are you across it?

Regulators are keeping a close eye on how medical practices collect, use, disclose and secure patient health information and there are reforms on the horizon too.

Join us for Privacy: Key Obligations, How Medical Practices Can Comply & Preparing for Upcoming Reforms, hosted by Ella Cannon, Lawyer and Partner at CIE Legal.
πŸ“… Thursday 27th August
πŸ• 12:30pm AEST
⏱️ 60 mins (incl. live Q&A)

You'll walk away knowing:
βœ… Your practice's current privacy obligations
βœ… What's changing under the Australian privacy reforms
βœ… Common compliance pitfalls in healthcare settings
βœ… Practical steps to strengthen privacy governance
Can't make it live? Register anyway and we'll send you the recording.

πŸ‘‰ Register now:

Tools and templates for your practice

We're at AAPM Educare Day in Sydney today! πŸŽ‰Great way to spend a Friday, in a room full of practice managers who keep ge...
24/07/2026

We're at AAPM Educare Day in Sydney today! πŸŽ‰

Great way to spend a Friday, in a room full of practice managers who keep general practice running behind the scenes. If you're here, come say hi to the HotDoc team.

We'd love to hear what's top of mind for your practice right now, whether that's AoB changes, the new RACGP Standards, or just making the front desk's life easier.

Come by and say hi to HotDoccers - Ruby and Thomas

With the RACGP 6th Edition Standards launching 23 July, now's the time to make sure your practice is ready.We're taking ...
14/07/2026

With the RACGP 6th Edition Standards launching 23 July, now's the time to make sure your practice is ready.

We're taking a deep dive into what this means for your practice, so you get the practical version, not just the summary.

Join us Tuesday 4 August, 12:30pm AEST, for a live session with Rachel Smith - Director, Smith Performance Solutions and Consultant, Medical Business Services covering:

β†’ New Standards, new structure, new requirements
β†’ What evidence you'll need ready for your next accreditation visit
β†’ How to build on the protocols you've already got in place
β†’ Live Q&A for your specific questions

Register here: https://hubs.li/Q04pr9d30

Can't attend LIVE, no worries - register anyways and we'll send you a link to the recording.

Tools and templates for your practice

Exciting to be part of the AAPM Educare Day in Adelaide! 🌟If you're attending and have questions about navigating the Me...
03/07/2026

Exciting to be part of the AAPM Educare Day in Adelaide! 🌟

If you're attending and have questions about navigating the Medicare Assignment of Benefit changes that kicked off 1 July 2026, our team is on the ground and ready to chat.

Say hello to Caro and Alex - they can walk you through what AoB means for your practice, how HotDoc supports the transition, and point you to resources to get your team ready.

Come find us and let's talk. πŸ‘‹

πŸ“£ Medicare AoB Changes - Where to now?The last few weeks have brought a lot of information about the Assignment of Benef...
23/06/2026

πŸ“£ Medicare AoB Changes - Where to now?

The last few weeks have brought a lot of information about the Assignment of Benefit changes. Then last week, a significant update.

We know it's a lot to absorb, so we're hosting a free 30-minute session with Medicare expert Riwka Hagen to cut through the noise and get clear on what your practice needs to do now, and what you have more time to work towards.

πŸ“… Monday 29 June 2026
πŸ•’ 12:30 pm AEST
βŒ› 30 minutes

We'll cover:
βœ… The government's last-minute changes and what's actually different
βœ… Verbal consent, what it means in practice and how long it lasts
βœ… Enduring AoB: who qualifies from 1st July and how to set it up
βœ… What your practice still needs to do before end of June
βœ… Digital and paper pathways and why you should keep preparing
βœ… How HotDoc can help

No overwhelm. Just practical guidance. πŸ‘‡

Register here πŸ‘‰ https://try.hotdoc.com.au/aob-final-check-in-2026

Tools and templates for your practice

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Melbourne, VIC
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