Zammad

Zammad is a web based open source helpdesk system to manage customer communication.

21/05/2026

From a legacy helpdesk to an integrated support platform: PicoQuant has strategically realigned its support operations with Zammad.

The result: 30% less handling time per ticket — and a future-ready foundation built on open source, flexibility, and data security.

Read the full story: https://zammad.com/en/customers/picoquant

22/04/2026

St Edmund Hall, a college of the University of Oxford, introduced Zammad as a single point of contact for its diverse community of around 1,300 students, faculty, and staff, achieving an 80% first-contact resolution rate and saving £4,000 annually.

Today, support is not only centralized but continuously improving, with AI helping refine workflows and communication.

Discover the full story: https://zammad.com/en/customers/st-edmund-hall

14/04/2026

“AI innovation and data privacy shouldn’t be a trade-off.”

Yet that’s exactly how most solutions are built.

With Zammad 7.0, however, we’ve taken a different approach, one built around control and transparency.

In this interview, Martin Edenhofer explains why that matters: https://zammad.com/en/blog/ai-between-hype-and-pragmatism-an-interview-with-zammad-ceo-martin-edenhofer

07/04/2026

Ready to reduce manual work in your support team with AI?

In this live demo, we’ll show how Zammad AI fits into real support operations:

✔️ Reduce handling time
✔️ Support agents with writing assistance
✔️ Keep full transparency and control over every response

📅 08 April

Join the live demo:
🇩🇪 https://app.livestorm.co/zammad/demo-webinar-zammad-ki-live-in-aktion

🇬🇧 https://app.livestorm.co/zammad/live-demo-zammad-ai

25/03/2026

Zammad ist jetzt auf openCode gelistet 🚀

Für uns ist dies weit mehr als nur ein Verzeichniseintrag. Die Plattform openCode des Zentrum Digitale Souveränität (ZenDiS) ist die zentrale Anlaufstelle für Open Source Software im öffentlichen Sektor.

Wir freuen uns sehr über die ersten Auszeichnungen: Zammad trägt stolz die Badges für „Krisensichere Wartung“, „Aktiv genutzt“ und „Open Source lizenziert“.

🤝 Helfen Sie anderen bei der Orientierung

Setzen Sie Zammad bereits in Ihrer Verwaltung ein? Bestätigen Sie die aktive Nutzung und unterstützen Sie die Community!

Klicken Sie hier, um direkt zu unserem Eintrag zu gelangen: https://opencode.de/de/software/zammad-3166

24/03/2026

"Zammad's AI features save us several hours per week."

Results like these are exactly why we developed AI features. No empty promises—just practical tools that streamline support workflows and reduce manual effort.

Curious to see it in action? Join one of our upcoming AI live demos.

🇬🇧 https://zammad.com/en/resources/webinars
🇩🇪 https://zammad.com/de/ressourcen/webinare

13/03/2026

A special thank you is on its way to our beta testers! 📦

Over the past few months, users and customers tested new AI features in Zammad, provided feedback and helped us ensure these features are genuinely useful for support teams.

Small packages, big appreciation! 💙

09/03/2026

700 Reasons to say THANK YOU! 🚀

We are still buzzing! Last Friday, almost 700 of you joined the Zammad 7.0 release webinar. What blew us away even more? We had participants joining from all over the world—including legends from Asia and Australia who tuned in at 1 AM their time. Chapeau! 🎩

This massive turnout sends a clear message: Support teams are ready for AI that prioritizes flexibility, control, and privacy.

Missed the live session? No worries. We have two ways for you to catch up:

1️⃣ AI in Action: On March 17th, we’re launching our new, regular AI Live Demos. 👉 https://zammad.com/en/resources/webinars

2️⃣ Community Insights: "That Helpdesk Guy" already dropped a fantastic summary of the 7.0 highlights on YouTube. 👉 https://www.youtube.com/watch?v=unwYUx5--7M

For those who were there: What was your personal highlight of the 7.0 release? Let us know in the comments👇

04/03/2026

The perfect blend of human expertise and AI efficiency 🤝

Zammad 7.0 is LIVE. 🚀

The helpdesk you know, now with the intelligence you’ve been waiting for. We’ve added the "Extra Brain" to handle the heavy lifting across the entire ticket lifecycle:

✅ AI Agents | Logistics on autopilot.
✅ AI Writing Assistant | Perfect tone, instantly.
✅ AI Ticket Summary | Long story short—literally.

Same Zammad. More power. No magic, just logic. 🛠️

Ready to take it for a spin?
👉 https://zammad.com/en/product/zammad-7-0

02/03/2026

Long story short...

Unlocking the next level of Zammad 7.0 with AI Ticket Summary. Whether it's a team handover or a complex case, get the gist of any conversation in seconds. It's the ultimate 'TL;DR' for your helpdesk.

Adresse

Marienstraße 18
Berlin
10117

Webseite

https://zammad.com/contact

Benachrichtigungen

Lassen Sie sich von uns eine E-Mail senden und seien Sie der erste der Neuigkeiten und Aktionen von Zammad erfährt. Ihre E-Mail-Adresse wird nicht für andere Zwecke verwendet und Sie können sich jederzeit abmelden.