01/02/2023
The results of the recent Adaptive Client Survey are in - and we're absolutely delighted with them!
Adaptive achieves a Net Promoter Score (NPS) of +75 (+70 or higher is considered 'world class') with half of all respondents to the survey rating us 10/10 in answering the question "How likely are you to recommend Adaptive to others?"
Some of the comments on the (anonymous) survey have also really put a smile on our faces too, including:
"Very responsive and experienced service provided at all times. Adaptive takes the time to understand the needs of us as a customer and works alongside us to reach the required goal or outcome. We have an excellent relationship with Adaptive who understands our individual needs and requirements as a business."
"I am so glad we moved to Adaptive! You've been brilliant, working on our website's many problems to get us back into good shape."
We also received some great feedback on what else we could do to continue improving our services and we're working towards addressing some of those in the coming months.
Read the full results of the survey and give us a shout if you want to find out more about why so many of our existing Drupal clients would recommend us to others!
The results of the recent Adaptive Client Survey are in - and we're absolutely delighted with them!