04/11/2026
A feature request in a Slack thread is one nobody will remember agreeing to.
We love having clients in our Slack. Quick questions get quick answers, and that saves everyone time.
But we have one firm rule: we don't take on new work from a chat message alone. If it matters, it goes into the project tracker as a task with an owner.
It feels like extra effort. It's also what keeps everyone clear on what's actually being built, and why.
Link to the full article in the comments.