03/09/2026
Optibus' 2026 State of Bus Driver Retention in Public Transport report found that supervisors can take 10 to 20 minutes to learn that a driver is handling an incident on their own. In that time, 66% of drivers say the communication they get from dispatch feels poor or neutral, and 70% say reaching dispatch when they need it most is a struggle in the first place.
These numbers point to a gap between what's happening on the road and what control centers can see in the moment. When that gap closes, drivers get support faster and controllers can act on incidents while they're still small.
The report goes deeper into what drivers said about the support they get and what would actually help.
Read it here: https://optibus.com/ebook/2026-industry-report/?utm_source=LinkedIn&utm_medium=social+media&utm_campaign=Driver+retention