Simplesat

Simplesat Simplesat is the fun and engaging survey tool for service businesses to gather insightful and action

Is our score going up or down?If you lead a support or CX team, someone asks you that every month. Answering it usually ...
27/10/2026

Is our score going up or down?

If you lead a support or CX team, someone asks you that every month. Answering it usually means stepping a date filter back one month at a time, copying each score into a spreadsheet, and building the chart by hand.

In Simplesat, your CSAT, NPS or CES score now shows as a line on the Answers over time chart. Pick day, week, month or quarter, and each point is that period's own score. Set the range to the last 365 days, choose Month, and you have a year of scores in one chart.

A moving average smooths a bad month into the ones around it. This line shows a bad month as a bad month, and you want to see that before your leadership does.

Download the chart as a PNG and it's ready for the slide.

Release notes in the comments.

02/10/2026

A 90% CSAT score sounds great. For a retailer, it is. For a tech company, it's a little behind.

Our 2026 CSAT and NPS benchmark report, built from 3.5 million survey responses, puts Technology at 92.4% CSAT and Retail & Wholesale at 78.5%.

New in Simplesat: industry benchmarks. Your dashboards now show your industry's average right beside your own score. It's calculated from anonymized ratings across Simplesat, with every company counted equally.

Also new: File upload questions. Add one to your survey as a follow-up to low ratings, and customers with a problem can attach a photo of what arrived broken or a screenshot of the error they hit. Your team doesn't have to ask for it. If the survey went out from your helpdesk, the note on the ticket lists the files, so whoever picks it up knows what's attached before they reply.

You can now ask Claude, Codex, or Gemini about your Simplesat feedback and get the real numbers back.Simplesat runs an M...
08/09/2026

You can now ask Claude, Codex, or Gemini about your Simplesat feedback and get the real numbers back.

Simplesat runs an MCP server, so a question like "what was our NPS last quarter?" is answered from your own live data, and the scores match your dashboard. Because the assistant is connected to the rest of your stack, one prompt can go from question to follow-up list.

Also new this round:

Flexible question ordering. Put any question ahead of the rating, and CSAT stays accurate.

Merge tags in call-to-action buttons. One survey builds the right link for each customer, from ticket data you already send.

🌎 Four years and counting.We've renewed our EcoCommitted partnership with ClimeCo for the fourth year, and this time we ...
22/06/2026

🌎 Four years and counting.

We've renewed our EcoCommitted partnership with ClimeCo for the fourth year, and this time we offset 128 metric tons of CO₂e.
It's not a product feature or a marketing play. It's just something we care about, so we keep at it.

Thanks to the ClimeCo team for making it easy to keep going. Year five is next.

🌱 Year 4.
🌍 128 MT CO₂e offset.
🤝 Partnering with ClimeCo.

Learn more: https://na2.hubs.ly/H06dh300

Simplesat now integrates with Decagon, so you can measure CSAT on AI-handled conversations and keep everything in one pl...
18/06/2026

Simplesat now integrates with Decagon, so you can measure CSAT on AI-handled conversations and keep everything in one place.

If your AI agent handles a lot of your support but you're only surveying human chats, you've got a blind spot. The Decagon integration closes it. Trigger CSAT surveys straight from AI conversations, and pull your existing Decagon scores into Simplesat automatically. No separate systems, no missing feedback.

💡 Tip: create a Decagon topic tag like "In-App Survey." When an agent adds it to a conversation, Simplesat sends your survey through the chat widget. One tag, an automatic survey, and zero manual work.

https://na2.hubs.ly/H0691Kd0

Remote support feedback has a context problem. A rating shows up, but who left it? Which agent? What session? Good luck....
16/06/2026

Remote support feedback has a context problem. A rating shows up, but who left it? Which agent? What session? Good luck.

Simplesat now connects with LogMeIn Rescue, so every response arrives with the full story attached: customer name, agent, ticket data, and any custom fields you track in Rescue. No copy-paste, no digging through CSV.

Connect it through the API, or drop your Simplesat survey link into Rescue's post-session flow.

👉 Learn more: https://www.simplesat.io/news-updates/logmein-rescue-integration/

Simplesat now syncs customer feedback directly into Databricks.If your data stack runs on Databricks, getting satisfacti...
11/06/2026

Simplesat now syncs customer feedback directly into Databricks.

If your data stack runs on Databricks, getting satisfaction data in has generally meant routing through another tool or maintaining a custom pipeline. The new connector skips that. Authenticate with a service principal, pick your destination table, and feedback flows into your lakehouse on its own.

Turn it on and it backfills your full history, then keeps syncing in real time. From day one, satisfaction data sits right next to the rest of your reporting.

👉 Learn more: https://na2.hubs.ly/H064Pyq0

Two days out: Gorgias Connect 2026 in Los Angeles — and Simplesat will be there.One room, one day — ecommerce + CX leade...
26/05/2026

Two days out: Gorgias Connect 2026 in Los Angeles — and Simplesat will be there.

One room, one day — ecommerce + CX leaders sharing what's working across AI, automation, and revenue-driving support.

📍 Playa Studios, Culver City, Los Angeles | 📅 Thursday, May 28

🎟️ Apply to attend → https://na2.hubs.ly/H05s1kf0

LA ecommerce + CX folks: this one's for you.⚡ Conversations → revenue⚡ AI → real impact (not hype)⚡ Networking that's ac...
21/05/2026

LA ecommerce + CX folks: this one's for you.

⚡ Conversations → revenue
⚡ AI → real impact (not hype)
⚡ Networking that's actually useful

We’re partnering with Gorgias for Gorgias Connect Los Angeles 2026 — a one-day room full of operators sharing what's working right now.

📍 Playa Studios, Culver City, Los Angeles | 📅 May 28

🎟️ Apply to attend → https://na2.hubs.ly/H05s1dC0

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