05/29/2026
“How do we scale our operations without scaling complexity?”
— Josh Thornes, Director of AI and Software Engineering, e360
In this video, Josh breaks down what business process automation actually means for the enterprise.
It is not just about speeding things up. It is about creating a framework where workflows operate in the background, reducing manual handoffs and enabling teams to focus on higher-value decisions.
From high-volume document processing to integrating structured data into core systems, the opportunity is significant. What once took weeks can be reduced to minutes when automation is aligned correctly.
But technology alone is not the answer.
Security, enterprise roadmap alignment, licensing, and architectural fit all matter. The organizations that succeed with automation take an enterprise view first and validate with intention.
The goal is not to automate everything. It is to automate what moves the business forward.