Inktel

Inktel A leading business process outsourcer specializing in creating personalized call center solutions. Follow Us On Social Media!

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🎰 Next Stop: Las Vegas.The Inktel team is heading to **Customer Contact Week (CCW) 2026** at **Caesars Forum in Las Vega...
06/18/2026

🎰 Next Stop: Las Vegas.

The Inktel team is heading to **Customer Contact Week (CCW) 2026** at **Caesars Forum in Las Vegas**, one of the premier events for customer experience, contact center innovation, AI, and customer engagement.

Representing Inktel at this year's event:

• Jason Schlenker, Executive Vice President
• Felipe Rodriguez, Chief Technology Officer
• Erwin Jacobo, Director, Business Development
• John Hellman, Vice President, Business Development

📍 **Find us at Booth #1224**

We're looking forward to connecting with industry leaders, exploring the latest trends in customer experience (CX), AI-powered customer service, contact center technology, business process outsourcing (BPO), and workforce innovation.

If you're attending CCW, stop by Booth #1224 and say hello. We'd love to discuss how organizations are elevating customer experiences through people, technology, and innovation.

📍 Caesars Forum | Las Vegas, NV
📅 June 22–25, 2026

Balance matters.Creating an environment where employees can successfully manage both work and personal responsibilities ...
06/17/2026

Balance matters.

Creating an environment where employees can successfully manage both work and personal responsibilities is essential to long-term success.

06/15/2026

Learning. Collaborating. Growing.

Our Learning & Development team recently hosted a Client Workshop focused on strengthening partnerships, sharing insights, and investing in continuous growth.

Great conversations, valuable takeaways, and a shared commitment to delivering exceptional experiences every day.

🎉 Celebrating 5 Years with Inktel! 🎉Today, we're proud to recognize **Latoya Beckford** as she celebrates her **5-year a...
06/12/2026

🎉 Celebrating 5 Years with Inktel! 🎉

Today, we're proud to recognize **Latoya Beckford** as she celebrates her **5-year anniversary** with Inktel.

As a dedicated Virtual Catering Associate supporting one of our restaurant programs, Latoya consistently delivers world-class customer service and creates memorable experiences with every interaction. Her commitment to excellence, positive attitude, and passion for helping others have made a lasting impact on both our clients and our team.

Latoya's achievements include earning the first-place victory in our World Class Customer Service Competition at the Fort Lauderdale site, a testament to her dedication and customer-first mindset.

Thank you, Latoya, for five incredible years of hard work, commitment, and excellence. We appreciate everything you do and look forward to celebrating many more milestones together!

👏 Congratulations on this well-deserved achievement!

Strong teams are built through support, collaboration, and flexibility.We’re grateful for the teamwork and leadership th...
06/10/2026

Strong teams are built through support, collaboration, and flexibility.

We’re grateful for the teamwork and leadership that help create a positive work environment every day.

06/10/2026

Some legends never retire—they just keep making memories. 👏

We recently gathered at Inktel Headquarters to celebrate our Veteran Employee Luncheon, honoring many of the incredible team members who helped build the foundation of Inktel, including our Miami Lakes legends.

From laughter and stories to reconnecting with longtime friends and colleagues, it was a special afternoon filled with appreciation, reflection, and great company. And of course, amazing BBQ from Apocalypse BBQ made the celebration even better. 🔥🍖 Apocalypse_BBQ

Thank you to everyone who has been part of the Inktel journey. Your dedication, hard work, and commitment have helped shape the culture and success we enjoy today.

Here's to the memories we've shared, the friendships we've built, and the legacy that continues to inspire us.

Growth starts with motivation and opportunity.We’re proud to create an environment that encourages employees to continue...
06/05/2026

Growth starts with motivation and opportunity.

We’re proud to create an environment that encourages employees to continue improving and reaching new goals.

🎉 Congratulations to our April 2026 Employee of the Month, Enoch Gerne, Supervisor in our Orlando office!Enoch's leaders...
06/05/2026

🎉 Congratulations to our April 2026 Employee of the Month, Enoch Gerne, Supervisor in our Orlando office!

Enoch's leadership, dedication, and commitment to supporting his team make a lasting impact every day. Known for leading with empathy, accountability, and a genuine desire to help others succeed, he consistently goes above and beyond to create a positive and motivating work environment.

Thank you, Enoch, for your hard work, mentorship, and the difference you make for your team and Inktel. 👏

In financial services, automation should be treated as an operating model decision.The real work is not selecting a tool...
06/05/2026

In financial services, automation should be treated as an operating model decision.

The real work is not selecting a tool. It is defining:
• which interactions can be automated
• where human review is mandatory
• how exceptions are routed
• what SLAs govern each workflow stage
• how QA, reporting, staffing, and risk controls stay aligned

Our latest playbook breaks down the operating structure behind accountable automation in regulated customer operations. It covers workflow architecture across channels, governance forums, SLA design, QA scorecards, dashboard layers, staffing roles, and business continuity when a workflow fails.

For enterprise leaders, the objective is straightforward: stable ex*****on, clear decision rights, and auditable control over customer journeys.



Read the full blog: http://inktel.comcontact-center-automation-solutions-financial-services
http://inktel.com/contact-center-automation-solutions-financial-services?utm_source=Facebook&utm_medium=Post

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8200 NW 33rd Street Ste 100
Doral, FL
33122

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+13055231100

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