07/29/2026
What happens if your AI-savvy staff member wins the lottery tomorrow and never comes back?
Greg Starling, Head of Innovation and Growth at Doyon Technology Group, has seen what happens to associations when critical information lives only in someone's head. "If it wasn't captured, why this system is doing what it's doing, that becomes a black box," he says.
Most associations moving fast on AI haven't documented the reasoning behind their systems: why they were built a certain way, what they're supposed to catch, what good output even looks like.
We wrote up what real AI governance looks like for associations, plus where to start if nothing's written down yet.
The best time to document was when you set up the tools; the next best time is today.
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