Startel

Startel Startel is a leading provider of best-in-class contact center solutions. Powerful contact center software that's easy to use. Plain and simple.

Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, government, healthcare, insurance, telephone answering service and utilities. Today, Startel has customers in 43 states across the United States as well as Canada, Central America, New Zealand, and Switzerland. Our customers depend on Startel’s solutions and

services to increase business efficiencies, identify performance opportunities and deliver quick, secure and accurate communication 24/7 x 365.

🌟 Happy Monday!“Quality is never an accident. It is always the result of intelligent effort.” — John RuskinGreat outcome...
06/01/2026

🌟 Happy Monday!

“Quality is never an accident. It is always the result of intelligent effort.” — John Ruskin

Great outcomes don’t just happen—they’re built through focus, consistency, and thoughtful work over time. Whether it’s refining a process or improving a single interaction, those small intentional efforts add up to something bigger.

💬 What’s one way your team focuses on quality every day?

🏴‍☠️ Set your course for ATSI 2026!We’re excited to be part of this year’s conference in Tampa—and if you’re attending, ...
05/29/2026

🏴‍☠️ Set your course for ATSI 2026!

We’re excited to be part of this year’s conference in Tampa—and if you’re attending, make sure to stop by the Startel Experience Zone.

Let’s talk about solutions that help your call center run smoother, scale smarter, and deliver standout service.

And yes… there will be some “booty” waiting for you, too 👀
🎁 Unique tabletop giveaways
🔊 A chance to win a powerful Hunkster Bluetooth speaker

Come for the insights, stay for the treasure.

💬 Will we see you in Tampa?

📞 Fun Fact: Voicemail has older roots than you might think.Long before modern phone systems, Thomas Edison’s Ediphone (o...
05/29/2026

📞 Fun Fact: Voicemail has older roots than you might think.

Long before modern phone systems, Thomas Edison’s Ediphone (or “Voicewriter”) allowed people to record spoken messages onto wax cylinders for later playback or transcription.

It wasn’t exactly the voicemail we know today—but it was an early step toward recorded communication, showing how far voice technology has come over time.

💬 Would you rather use wax cylinders… or today’s voicemail?

🎉 Happy 2nd Anniversary, Heather! 🎉Over the past two years, Heather has made a strong impact through her ability to buil...
05/28/2026

🎉 Happy 2nd Anniversary, Heather! 🎉

Over the past two years, Heather has made a strong impact through her ability to build relationships, communicate clearly, and help customers get the most out of their experience. Her attention, follow‑through, and dedication to helping others succeed have made her an important part of the Startel team.

Thank you, Heather, for everything you’ve contributed so far—we’re excited to see what the future holds! 👏

💬 Help us congratulate Heather!

Memorial DayToday, we pause to remember and honor those who gave their lives in service. Their sacrifice and dedication ...
05/25/2026

Memorial Day

Today, we pause to remember and honor those who gave their lives in service. Their sacrifice and dedication will never be forgotten.

Wishing everyone a meaningful Memorial Day.

🌀 Talk Like Yoda Day, it is.If hosted you go…Protected from the dark side, your business will be.Downtime, fear it not.S...
05/22/2026

🌀 Talk Like Yoda Day, it is.

If hosted you go…
Protected from the dark side, your business will be.

Downtime, fear it not.
Scalability, embrace you can.
Smooth operations, you will have.
Startel Freedom, you will experience!

Maybe speak like this all day we shouldn’t… but one thing’s certain: the right solution, strong with the Force it is.

💬 Talk like Yoda today… can you?

🎶 Fun Fact: On‑hold music wasn’t planned—it was discovered by accident.In 1962, a stray wire in Alfred Levy’s factory pi...
05/20/2026

🎶 Fun Fact: On‑hold music wasn’t planned—it was discovered by accident.

In 1962, a stray wire in Alfred Levy’s factory picked up a nearby radio signal, turning hold time into unexpected music. And just like that… on‑hold music was born.

Not every innovation starts with intention—sometimes it just takes the right connection at the right time.

💬 Love it or hate it—what’s your take on hold music?

🌟 Happy Monday!“People do not buy goods and services. They buy relations, stories, and magic.” — Seth GodinAt the end of...
05/18/2026

🌟 Happy Monday!

“People do not buy goods and services. They buy relations, stories, and magic.” — Seth Godin

At the end of the day, every interaction is more than a transaction—it’s an opportunity to create a connection. In contact centers, those small moments add up to lasting impressions.

This week, focus on the experience you’re creating—not just the service you’re delivering.

💬 What’s one way your team creates a better customer experience?

📞 Startel Answers: AI in Contact CentersCan an AI Virtual Agent improve message accuracy?Short answer: yes.By using stru...
05/15/2026

📞 Startel Answers: AI in Contact Centers

Can an AI Virtual Agent improve message accuracy?

Short answer: yes.

By using structured data entry, built‑in validation, and repeat‑back confirmation, AI Virtual Agents help reduce common errors and ensure information is captured clearly the first time.

That means fewer missed details—and more confidence in every message.

💬 Where do you see the most errors happening in your current process?

📞 What is SIP—and why does it matter for your contact center?SIP (Session Initiation Protocol) is what allows your phone...
05/13/2026

📞 What is SIP—and why does it matter for your contact center?

SIP (Session Initiation Protocol) is what allows your phone system to run over the internet instead of traditional phone lines.

What does that mean in practice?

✔ More flexibility in where your team can work
✔ Lower costs compared to physical lines
✔ Easier scalability as your business grows

In short, SIP helps your contact center stay adaptable—without being tied to hardware or location.

💬 Is your system set up for flexibility, or still tied to physical lines?

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16 Goodyear
Irvine, CA
92618

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

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