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Startel

Startel is a leading provider of best-in-class contact center solutions. Powerful contact center software that's easy to use. Plain and simple.

Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, government, healthcare, insurance, telephone answering service and utilities. Today, Startel has customers in 43 states across the United States as well as Canada, Central America, New Zealand, and Switzerland. Our customers depend on Startel’s solutions and services to increase business efficiencies, identify performance opportunities and deliver quick, secure and accurate communication 24/7 x 365.

10/31/2026

🎃 Happy Halloween from all of us at Startel!

After a spooky season filled with disconnected data, forgotten recovery plans, manual updates, routing failures, and other contact center nightmares, Halloween has officially arrived.

May your treats be plentiful, your costumes be creative, and your only scares be the fun kind. 👻

What’s your favorite Halloween tradition?

10/30/2026

☎️👻 Our final Two-Sentence Contact Center Horror Story of the season:

“The contact center was unusually quiet.”

“Then someone noticed the calls weren’t routing.”

Silence can be relaxing.

In a contact center during business hours? Not so much. 😱

When inbound calls stop reaching agents, customers may still be trying to connect, even if everything inside the office seems peaceful. Reliable routing helps ensure every call follows the right path and reaches the right person.

Thanks for joining us for a spooky season filled with abandoned disaster recovery plans, disconnected data, manual billing updates, vendor runarounds, and other contact center nightmares.

🎃 Which story from the series did you find the most frighteningly relatable?

10/29/2026

💻 The internet’s first message was supposed to be “LOGIN.”

Instead, it was simply:

“LO”

On October 29, 1969, researchers attempted to send the word “LOGIN” from a computer at UCLA to another at the Stanford Research Institute using ARPANET, an early precursor to today’s internet.

The system crashed after transmitting only the first two letters. About an hour later, the full message finally made it through.

It may not have been the smoothest introduction, but those two letters marked the beginning of a new era in connected communication.

From “LO” to a world where people, businesses, and conversations can connect nearly instantly, the internet has certainly come a long way.

🌐 Did you know the story behind the internet’s first message?

10/29/2026

Routine calls and repetitive interactions can take valuable time away from the situations that need an experienced agent’s attention.

StartelAI can help:

🍬 Answer common questions
🍬 Provide consistent information
🍬 Route calls efficiently
🍬 Capture key conversation details

That can mean faster call handling, more time for your team, and a smoother experience for customers.

While StartelAI handles appropriate routine interactions, live agents can focus on the complex, urgent, and sensitive conversations where the human touch matters most.

Which benefit would be the biggest treat for your operation?

10/27/2026

🌊 That’s a wrap on CAM-X 2026!

The past few days in Niagara Falls have been filled with great conversations, valuable industry insights, and plenty of opportunities to reconnect with familiar faces while meeting new ones.

Thank you to everyone who stopped by the Startel Experience Zone, shared what’s happening in their operation, and spent time with us during the conference. Events like CAM-X remind us how valuable this community is and how much we can learn when industry professionals come together.

We’d also like to congratulate our Bluetooth speaker giveaway winner from Answerplus! 🎉🔊

Thank you, CAM-X, for another memorable conference. We’re already looking forward to the next opportunity to connect!

10/25/2026

🌊 CAM-X 2026 is almost here!

Bobby is heading to Niagara Falls for the 62nd Annual CAM-X Convention & Trade Show, and he’s looking forward to connecting with professionals from across the industry.

If you’re attending, stop by the Startel Experience Zone to say hello, share what’s happening in your operation, and talk about how Startel can support your contact management needs.

Whether you’re exploring new technology, searching for more efficient workflows, or simply want to catch up, Bobby would love to meet you.

📍 Niagara Falls, Ontario
📅 October 25–27

Who will we see at CAM-X?

10/24/2026

🎉 Happy 15th Work Anniversary, Julio!

Today we're celebrating Julio and his 15 years with Startel.

Over the years, Julio has helped customers navigate technical challenges, implement solutions, and keep critical systems running smoothly. His expertise, problem-solving skills, and commitment to delivering exceptional support have made a lasting impact on both our customers and our team.

Whether tackling complex projects or helping resolve issues when they arise, Julio's dedication and knowledge have helped countless customers achieve success.

Thank you, Julio, for 15 years of commitment, expertise, and contributions to Startel. We're grateful to have you on the team!

💙 Please join us in congratulating Julio on this milestone anniversary!

10/23/2026

Nothing says "spooky season" quite like realizing a rate change affects every account... and every update has to be made manually.

What starts as a simple billing adjustment can quickly become a late-night marathon of clicking, double-checking, and hoping nothing gets missed along the way.

The larger the operation, the scarier the thought becomes.

Fortunately, some horror stories have a better ending.

🎃 What's the most time-consuming administrative task you've ever had to do manually?

10/20/2026

🎉 Happy 30th Work Anniversary, Todd!

Today we're celebrating an incredible milestone and recognizing Todd for 30 years with Startel.

Over the past three decades, Todd has helped build, maintain, and support the systems that keep our organization connected and running smoothly. His technical expertise, problem-solving ability, and commitment to reliability have played an important role in supporting both our team and the customers who depend on us every day.

The work behind the scenes often goes unnoticed when everything is working as it should, but that consistency is a testament to the knowledge, dedication, and experience Todd brings to the team.

Thank you, Todd, for 30 years of contributions, expertise, and commitment to excellence. We're grateful to celebrate this remarkable milestone with you.

💙 Please join us in congratulating Todd on 30 years with Startel!

10/19/2026

🌊 We're making a splash at CAM-X 2026!

Okay, maybe Niagara Falls is making the splash.

We'll be there October 25-27, connecting with answering service and contact center professionals from across the industry.

If you're attending, stop by the Startel Experience Zone. We'd love to catch up, answer questions, and talk about ways to support your contact management needs.

Who's planning to attend CAM-X this year?

🤝 Will we see you at CAM-X?

Address

16 Goodyear
Irvine, CA
92618

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Website

http://www.startel.com/

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