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Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 8am - 5pm

K&L Telecom

K&L Telecom is a locally owned provider of Hosted Phone & SIP Trunking services and Phone Systems

09/25/2026

💻 Our website got a complete overhaul!

Explore the new Computer Ties website for a closer look at our team, services, and practical information to help you make informed technology decisions.

🔐 Cybersecurity and industry standards
💾 Backups, recovery, and Managed IT
☁️ Microsoft 365 and business technology
🏢 Government and industry-specific IT support
🛠️ Computer repair, custom PCs, cameras, and more

Our IT Resource Center also connects you with trusted guidance from organizations like NIST, CISA, and Microsoft.

What’s one service you didn’t know we offered? Explore the site and tell us in the comments! 👇

Thank you for supporting Computer Ties—and feel free to share this with someone who could use a local technology partner.

09/23/2026

Business phones come with questions. You should know who to call for answers.

K&L Telecom is a locally owned hosted-phone provider based right here in Jackson, Michigan. We help businesses with their phone service and provide support when questions or issues come up.

Whether you need assistance with your existing K&L service or want to learn about working with a local phone provider, we’re ready to talk.

You’ll find us at 2903 W. Michigan Avenue in Jackson.

Call K&L Telecom at 517-208-5880.

09/21/2026

A voicemail is the start of a conversation.

Voicemail-to-email brings voice messages into your inbox, making them easier to notice during a busy workday. Pair that convenience with a clear plan for returning calls:

• Assign someone to monitor incoming messages.
• Choose a backup for when that person is unavailable.
• Track which calls have been returned so customers aren’t overlooked or contacted twice.

For shared mailboxes, make sure everyone knows who is handling each callback.

Interested in voicemail-to-email for your business? Call K&L Telecom at 517-208-5880 to discuss your hosted phone options.

09/19/2026

When a server fails, your IT provider’s response matters.

Over the weekend, one of our customers experienced an unexpected hardware failure on a critical server.

The outage was reported on September 12 at 2:24 PM, and our team immediately began diagnosing the issue remotely. Once we determined that the failure was hardware-related and couldn’t be resolved remotely, we moved into our business-continuity process.

We prepared a temporary replacement server, restored the customer’s data and systems from their backups, configured the temporary environment, and deployed it to their location.

By 2:00 PM the following day, the temporary server was in place and the customer was able to resume operations while the permanent hardware solution was addressed.

That is what emergency IT support should look like.

No IT provider can prevent every hard drive, power supply, motherboard, or server component from eventually failing. What matters is having reliable backups, documented procedures, available replacement equipment, and a team prepared to act when something goes wrong.

At Computer Ties, we work every day to keep our customers’ systems running smoothly. But when hardware does fail, our job is to have a plan already in place—not start figuring one out after the outage begins.

Your backup is only part of the solution. Knowing how quickly you can restore it matters just as much.

If your business experienced a server failure today, do you know how quickly you would be operational again?

Computer Ties
Managed IT • Cybersecurity • Backup & Disaster Recovery
517-788-6393

09/16/2026

Planning a new business phone system? Start with how your team actually works.

Before comparing phones, make a short list:

• PEOPLE: Who needs an individual extension, and where are shared phones needed?
• LOCATIONS: Where will employees make and receive calls?
• WHO ANSWERS: Who should receive incoming calls, and what happens when they’re unavailable or the office is closed?
• PHONE NUMBERS: Which existing numbers do you want to keep?

Have that list and a recent phone bill ready when you call. They give us a useful starting point for discussing your needs and hosted phone options.

Talk with K&L Telecom in Jackson at 517-208-5880.

09/14/2026

When was the last time you called your own business?

Try calling from your cell phone and listen as though you’re a first-time customer:

• Does the greeting clearly identify your business?
• Are the menu choices short and easy to understand?
• Does every option reach the right person or department?
• Does the after-hours message explain what callers should do next?

An outdated extension or confusing greeting can be easy to overlook when you use the system every day. A quick test helps you hear what your customers hear.

Need help reviewing your business phone setup? Call K&L Telecom at 517-208-5880.

09/11/2026

At 8:46 a.m., we pause to remember.

Twenty-five years ago, at this moment, the first plane struck the North Tower of the World Trade Center.

Today, K&L Telecom remembers the lives lost in New York, at the Pentagon, and near Shanksville, Pennsylvania. We honor the courage of first responders, the people who helped strangers reach safety, and the families whose lives were forever changed.

Our thoughts remain with the survivors, those who continue to face lasting health effects, and everyone carrying the loss of someone they love.

Please join us in a moment of silence.

September 11, 2001. Always remembered.

01/19/2026

Today we recognize Martin Luther King Jr. Day and reflect on the importance of connection, understanding, and service. Dr. King’s message emphasized the power of communication in bringing people together. Reliable communication systems help organizations share information clearly and work more effectively. This day serves as a reminder to pause, reflect, and honor those values.

01/01/2026

With the start of 2026, K&L Telecom thanks our clients and partners for another year of collaboration. Communication systems are a critical part of daily operations, even when they go unnoticed. Our work continues to focus on stable infrastructure, organized cabling, and voice systems that support clear connections. A new year often brings changes in staffing, space, or technology needs. We appreciate the opportunity to help organizations stay connected as those changes occur.

12/05/2025

Softphones Are the Future of Business Communication

In today’s fast-moving world, businesses need communication tools that are flexible, scalable, and cost-effective. That’s why companies everywhere are making the switch to softphones — and transforming the way their teams connect.

💡 Why Softphones?
✔ Work From Anywhere – Take calls, send messages, and collaborate from your laptop or mobile device. No desk phone required.
✔ Lower Costs – Reduce hardware purchases, eliminate maintenance fees, and streamline upgrades.
✔ Instant Scalability – Add or remove users in minutes as your business evolves.
✔ Unified Communication – Voice, video, voicemail-to-email, chat… all in one platform.
✔ Perfect for Remote & Hybrid Teams – Keep your workforce connected, productive, and secure from any location.

Address

2903 W Michigan Avenue
Jackson, MI
49202

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Website

https://kltelecom.com/

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