10/20/2026
IT support in 2026 costs anywhere from $75 to $300+ an hour.
That range looks useless until you see what sits inside it. A password reset and a ransomware response are not the same job, and they shouldn't be billed at the same rate:
Tier 1 (help desk, device setup): $75 to $125/hr
Tier 2 (network config, server maintenance): $100 to $175/hr
Tier 3 (security, cloud architecture, compliance): $150 to $300+/hr
After-hours and emergency work: often 1.5x to 2x the standard rate
The hourly rate is also only half the quote. Before you compare two providers, ask:
Do you bill in 15- or 30-minute minimums?
Is travel time billed?
Is diagnosis billed at the same rate as the fix?
What's the after-hours rate, in writing?
Two providers can quote the same $150/hr and send you very different invoices.
We broke down rates by tier, provider type and urgency, plus 7 steps to compare IT support quotes:
https://bestructured.com/it-support-hourly-rate/