Giant Rocketship

08/24/2026

We heard Facebook likes hand written notes.

Book a demo!! https://lnkd.in/dfs4h6KN

08/17/2026

Every IT company thinks they know exactly what they are. But a lot don't.

MSP, break/fix, VAR, consultant, MSSP, software shop - the category you fall into shapes your pricing, your SLAs, even who you hire next. Take the 2-minute quiz and find out which one actually describes you.

Take the quiz → https://lnkd.in/eRdsWFe6

Read the full guide →https://lnkd.in/e3mJirE3

07/21/2026

We see this constantly: an MSP wants better reporting, so someone builds out ticket categories. A few months later there are 200 of them, techs are just picking whatever's closest, and nobody trusts the reports anymore.

The instinct is to CATEGORIZE every technical detail. But you don't actually need to know if a printing issue was the driver, the spooler, or a bad USB cable. What you need to know is whether printing issues are trending up across your client base.

Before adding a new category, ask: what decision would this actually help us make? If there's no answer, skip it.

Simple test: VPN, WiFi, and password resets are worth tracking - they point to real operational decisions. "Print Queue" or "DNS Cache" are troubleshooting details your technicians need in the moment, not something you'll ever build a report around.

A category list that takes five seconds to fill out correctly beats one that takes five minutes to understand. Consistency wins.

We wrote up a practical category structure that's worked well for small MSPs: https://lnkd.in/eaujAd5c

06/30/2026

Throwback Monday! What happens when a small support ticket gets ignored? It becomes a big problem and one that can quietly hurt your brand.

In this episode, Dustin and Brian dig into the real cost of stale tickets and the idea that sparked the product: how do you dramatically cut down ticket backlogs so customers aren't left waiting?

If you've ever watched a minor issue snowball because no one was paying attention, this conversation is for you. https://lnkd.in/gT74H4mM

05/19/2026

Your help desk isn't understaffed.

It's under-designed.

Most MSP leaders look at an overwhelmed team and think: headcount problem.
So they hire. And 6 months later, they're overwhelmed again - just with a bigger payroll.

Because the real issue was never capacity.

It was that no one could see demand coming. So no one could plan for it.
Ticket arrives → triage → scramble → react. Repeat 200 times a day.

That's not a staffing model. That's controlled chaos with a PSA license.
The MSPs that actually fix this don't work harder. They start forecasting instead of firefighting.

If you want to see how that actually works in practice - we put everything into a free guide.

How to spot where capacity is really going. How to forecast demand instead of reacting to it. And the quick wins that create breathing room this week.

Grab it free here:

This link will take you to a page that’s not on LinkedIn

04/14/2026

The Autotask Contract Configuration That's Quietly Killing Your MSP Margins

Missing exclusion contracts, broken work types, workflow gaps — Autotask's default settings can quietly kill your margins. Here's how to audit your configuration and recover lost revenue.

04/06/2026

MSP Service Desk Overwhelmed? Your Autotask Knowledge Base Could Handle 30% of Those Tickets

Learn how to use Autotask's Knowledge Base to deflect repetitive support tickets, automate routing, and set up client self-service — with tips on measuring ROI and reducing technician workload.

04/03/2026

The Hidden Causes of Autotask Ticket Routing Issues: Why Your MSP's Dispatch Is Failing

Misconfigured Autotask routing rules are quietly sending tickets to the wrong people. Here are 5 hidden traps and how to fix them before they cost you more time and staff.

04/03/2026

Why Your Autotask Workflow Problems Are Killing MSP Help Desk Efficiency

Autotask workflows not working? Discover 5 admin configuration mistakes that break automation, ticket routing, billing, and MSP efficiency and how to fix them.

04/02/2026

The MSP Dispatcher's Guide to Fixing Autotask Ticket Routing Issues

Struggling with Autotask ticket routing issues? Learn how to fix queue conflicts, workflow rule errors, and visibility gaps to prevent missed SLAs and lost clients.