What are the opening hours?

Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

Giant Rocketship

Name: Giant Rocketship
Address: 900 Camp Street 3rd Floor #1230, New Orleans, LA, 70130, US
Telephone: +12252867008

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Giant Rocketship

Rocketship turbocharges MSP growth by automating helpdesks in Autotask.

10/27/2026

New site, new momentum. Take a look at what’s happening at Giant Rocketship, with plenty more to come!

Visit us at https://lnkd.in/eGv5Es33

10/26/2026

2 years ago, our founder Dustin Puryear sold his MSP to go full-time on Giant Rocketship!

Best decision he ever made (we might be biased). Happy anniversary, boss!

10/22/2026

Vendor spotlight time! Luca grabbed a photo with the FlexPoint team at the TeamLogic IT Owners Summit.

FlexPoint helps MSPs automate billing, from sending invoices to collecting payments and reconciling the books. It’s not the most glamorous part of running an MSP, but it’s one where getting time back really adds up.

Always great connecting with the people behind the tools our community relies on.

Shoutout to the FlexPoint crew!

10/20/2026

"I thought I’d bought my ticket to Tahiti.”

Dustin Puryear on the acquisition deal that fell apart at the last minute, and why almost nobody’s first offer closes. If you’re looking to sell, build a pipeline of buyers, not just one. Thanks to Brian Doyle for the conversation!

10/15/2026

The internet’s biggest debate this week: did a Brooklyn shop judge Kelly Clarkson before helping her?

Whatever happened, everyone agrees on one thing: people feel it when they’re not treated like a priority.

Your clients do too.

The ticket that sits in the queue for 3 hours because nobody picked it up? That client noticed.

Every ticket deserves the VIP treatment. Rocketship makes sure it gets to the right person immediately, every time.

09/29/2026

We're heading to San Diego!

Giant Rocketship will be at the TeamLogic IT Owners Summit, October 6–7.

If you run a TeamLogic IT location and your dispatcher spends the day staring at calendars, reassigning tickets, and chasing SLAs, come find us. We'll show you what it looks like when your PSA run itself.

Grab a 15-minute "launch window" with our team before the slots fill up:https://lnkd.in/dfs4h6KN

08/24/2026

We heard Facebook likes hand written notes.

Book a demo!! https://lnkd.in/dfs4h6KN

08/17/2026

Every IT company thinks they know exactly what they are. But a lot don't.

MSP, break/fix, VAR, consultant, MSSP, software shop - the category you fall into shapes your pricing, your SLAs, even who you hire next. Take the 2-minute quiz and find out which one actually describes you.

Take the quiz → https://lnkd.in/eRdsWFe6

Read the full guide →https://lnkd.in/e3mJirE3

07/21/2026

We see this constantly: an MSP wants better reporting, so someone builds out ticket categories. A few months later there are 200 of them, techs are just picking whatever's closest, and nobody trusts the reports anymore.

The instinct is to CATEGORIZE every technical detail. But you don't actually need to know if a printing issue was the driver, the spooler, or a bad USB cable. What you need to know is whether printing issues are trending up across your client base.

Before adding a new category, ask: what decision would this actually help us make? If there's no answer, skip it.

Simple test: VPN, WiFi, and password resets are worth tracking - they point to real operational decisions. "Print Queue" or "DNS Cache" are troubleshooting details your technicians need in the moment, not something you'll ever build a report around.

A category list that takes five seconds to fill out correctly beats one that takes five minutes to understand. Consistency wins.

We wrote up a practical category structure that's worked well for small MSPs: https://lnkd.in/eaujAd5c

06/30/2026

Throwback Monday! What happens when a small support ticket gets ignored? It becomes a big problem and one that can quietly hurt your brand.

In this episode, Dustin and Brian dig into the real cost of stale tickets and the idea that sparked the product: how do you dramatically cut down ticket backlogs so customers aren't left waiting?

If you've ever watched a minor issue snowball because no one was paying attention, this conversation is for you. https://lnkd.in/gT74H4mM

Address

900 Camp Street 3rd Floor #1230
New Orleans, LA
70130

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+12252867008

Website

https://www.giantrocketship.com/

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