08/28/2026
Why do so many AI initiatives stall before they scale? At AI in Action 2026, Vivek Jetley, President and Head of Insurance, Health and Life Sciences at EXL, sat down with CNBC's Guy Adami to answer that question.
His take: stop starting with models. There will always be a newer, better model on the horizon. Real AI readiness comes down to three things:
๐ธ A solid data foundation with broken silos and modernized processes
๐ธExecutive sponsorship that sets priorities and drives adoption
๐ธThe right talent and culture to bring it all together
AI readiness is a holistic journey involving people, processes, and technology working in concert.