EXL

Name: EXL
Address: 320 Park Avenue, New York, NY, 10022, US
Telephone: +12128721421
Price range: $$

We make sense of data and drive your business forward
Choosing a digital partner is about more than capabilities - it’s about collaboration and character.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies.

10/30/2026

Everest Group has recognized EXL as a Leader and the only Star Performer in the Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026.

Among 63 providers evaluated, EXL stood out for its strong digital CXM momentum, differentiated AI-enabled capabilities, outcome-based engagement models, and trusted client partnerships.

As a consulting-led, AI-enabled partner, EXL brings together AI, analytics, consulting, and operations to help organizations unlock greater value from every customer interaction.

The recognition extends beyond a single region. EXL was also named a Major Contender in EMEA and APAC, a reflection of its global capabilities and growing market presence.

Download the full report to learn why Everest Group recognized EXL among the industry's leading CX service providers: https://bit.ly/3WWFwyb

10/29/2026

In the newest episode of Make It Real, Jennifer Hamel of IDC sits down with host Shirley Macbeth to discuss why AI adoption succeeds when engineering, IT, governance, and business teams align around shared goals.

As AI agents take on more decision-making, organizations must define clear ownership: who manages each workflow, who is responsible for outcomes, and how business rules get applied.

At EXL, we know that pairing technology with deep domain expertise is what turns AI investment into real, measurable results.

Listen to the full conversation. Link in comments.

10/29/2026

Enterprises are investing in increasingly capable AI. But technology alone doesn’t guarantee business impact.

At Gartner CDAO in San Francisco, Andy Logani, Executive VP and Chief AI Officer at EXL, will explore the AI context gap and why connecting AI with an understanding of how the enterprise works can help unlock greater value.

📍 San Francisco
📅 November 3

Learn more about the event: https://bit.ly/4iroY8T

10/28/2026

We delivered strong results in Q3 2026, including revenue of $634.0 million, up 19.7% year-over-year, with adjusted diluted EPS of $0.62, up 28.5%. Data and AI-led revenue grew 36% reported, now nearly two-thirds of our business, as all four segments grew more than 15% organically. Our acquisition of iMerit extends our reach across the full AI lifecycle, from data foundation to enterprise deployment. We're raising full-year 2026 guidance to $2.430–$2.440 billion in revenue and $2.34–$2.36 adjusted EPS. See our full third quarter 2026 financial results at the link in our comments.

10/27/2026

We're proud to share that ISG has named EXL a Leader in its Provider Lens® Agentic AI Services 2026 report (Midsize quadrant).

The recognition reflects how we bring AI into everyday operations, with domain expertise, clear controls and people involved where it matters. Thank you to our clients, partners, and the EXL teams behind this work.

Download the report: https://bit.ly/4zwcRPf

10/23/2026

AI transformation has moved beyond automating existing workflows. The real opportunity lies in redesigning them entirely.

On the latest episode of Make It Real, host Shirley Macbeth talks with Ronak Doshi of Everest Group and Sarat Varanasi of EXL about how insurers are building next-generation operations—with people and AI agents working together.

Getting there takes trust, strong data foundations, thoughtful governance, and change management that brings teams along for the journey.

Listen to the full episode to hear how insurance leaders are rethinking processes and creating new ways of working: https://bit.ly/4sq5oOW

10/19/2026

AI transformation isn't about replacing people. It's about empowering them.

In the latest episode of Make It Real, Ronak Doshi, Partner at Everest Group, joins Sarat Varanasi, SVP at EXL, and host Shirley Macbeth to explore how agentic AI is helping insurers modernize legacy systems, unlock insights from unstructured data, and build more intelligent workflows.

Their conversation makes one thing clear: the organizations that get the most value from AI are the ones that keep humans at the center of the process. Technology accelerates what people can do. It doesn't replace their judgment, creativity, or decision-making.

The result is a future of work that's human-led and AI-accelerated, delivering better experiences for employees and customers alike.

Listen to the full episode featuring Ronak Doshi and Sarat Varanasi on your favorite podcast platform.

10/16/2026

Most contact centers are not short on customer data. They are short on visibility into what that data is actually saying.

If manual QA reviews only 2-5% of conversations, then the vast majority of customer feedback, friction points, and risk signals are never fully understood. That is where intelligent contact centers start to matter.

By using AI to analyze 100% of interactions across voice, chat, email, and digital channels, teams can:
• Expand visibility across every conversation and channel
• Identify root causes, not just outcomes
• Catch churn, escalation, and compliance signals earlier
• Shift the contact center from operational necessity to strategic enterprise asset

The real opportunity is not just more automation. It is better understanding.

Download the article, 𝘉𝘦𝘺𝘰𝘯𝘥 𝘈𝘶𝘵𝘰𝘮𝘢𝘵𝘪𝘰𝘯: 𝘛𝘩𝘦 𝘳𝘪𝘴𝘦 𝘰𝘧 𝘵𝘩𝘦 𝘪𝘯𝘵𝘦𝘭𝘭𝘪𝘨𝘦𝘯𝘵 𝘤𝘰𝘯𝘵𝘢𝘤𝘵 𝘤𝘦𝘯𝘵𝘦𝘳: https://bit.ly/4yOelnr

10/13/2026

Implementations that once took years now take months, or even weeks. For 27 years, EXL has helped organizations find a better way. Today, more than 60% of our revenue is data and AI-led, driving market-leading growth for the clients we serve. Watch how we're turning AI ambition into measurable impact, at scale so you can 'Go Beyond.' https://bit.ly/4zwnDo4

10/08/2026

AI agents are changing how insurers handle claims, underwriting, and customer service, and the impact is already visible in day-to-day operations.

On Tuesday, October 13 at 9:00 AM PT, EXL is the featured sponsor of "The Future of Enterprise Insurance," a PPCC26 live learning webinar. Our experts will share practical lessons on reducing manual effort and modernizing insurance workflows with AI agents.

Hear from:
🔹 Sumit Taneja, Global Head of AI Consulting and Implementation
🔹 Vikrant Saraswat, Head of AI Consulting, Insurance
🔹 Rajat Monga, Vice President and Insurance Innovation Products Leader

Save your spot: https://bit.ly/4y8R2n0

Address

320 Park Avenue
New York, NY
10022

Telephone

+12128721421

Website

https://www.exlservice.com/contact/

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