Amplix

Amplix is a Trusted Advisor to technology buyers, supporting the full lifecycle of an investment.

08/31/2026

On August 27, OpenAI, Microsoft, Google, Amazon, Anthropic, and 100+ other companies signed an open letter warning that AI-enabled cyberattacks are about to become far more widespread and sophisticated, with hospitals, water utilities, and internet infrastructure named as the most exposed.

The letter highlights that attackers are already using AI to write exploit scripts targeting industrial control systems and warns that the window to strengthen defenses is measured in months, not years.

See what the letter is calling for and what closing that gap should look like before the window closes. ➡️ https://hubs.li/Q04vZz3y0

08/28/2026

One mistake a contact center can make with AI is choosing the technology before mapping the journey it's supposed to support.

For Mike Z***e, Chief Revenue and Experience Officer at Quiq, the journey comes first, layering in the channels that support it and building the plan around the experience a business wants to create for its customers. The technology comes after.

That order keeps the technology built around the experience customers actually want.

08/27/2026

Some of the longest calls your team takes may be the most valuable for your business.

Handle time is one of the most closely watched metrics in the contact center and should be measured and optimized. However, optimizing it doesn't mean the shortest interactions are the best ones. Stanton Smith, VP of CX Consulting and Solution Engineering at Amplix, has found that longer interactions, at times, are the ones creating the most value for the customer.

That reframes what success should look like. A short call can look efficient on a dashboard while leaving a customer without real resolution. A longer call, handled well, builds the trust that keeps a customer with the business long after it ends.

08/26/2026

People expect real-time, personalized service everywhere, from banking apps to same-day delivery, but healthcare hasn't caught up.

On the latest episode of Inside Amplix, Amy Behbehani, Senior CX & AI Consultant at Amplix, shares her insights from over 12 years working inside hospital and insurance contact centers before joining Amplix. The conversation covers why repeated identity checks, mistransfers, and fragmented systems erode patient trust, and what that friction actually costs in lost revenue, operational overhead, and staff burnout.

Listen now: https://hubs.li/Q04vqgDW0

08/25/2026

What does effective AI adoption really look like in today's customer experience landscape?

Next week, Amplix is bringing together industry experts to talk through what that looks like in practice, and where AI is actually proving its worth. You'll hear from:

📍 Cobus Greyling, AI Evangelist at Kore.ai
📍 John McMullan, Product Strategy & GTM at Observe.AI
📍 Jamaal Savwoir, Senior Channel Solutions Consultant at Poly AI

Ready for a clearer view of where AI is delivering measurable impact today? Register now to secure your spot. ➡️ https://hubs.li/Q04vc70z0

08/24/2026

The generation that built enterprise networks is retiring, and nobody is lined up to replace them.

Frank Scanga, Executive Vice Chairman of XTIUM, says a CCIE certification used to work like a "golden badge" with a salary to match. That combination helped pull the next wave of talent into the field. Now, that generation is approaching retirement, and few people are choosing to follow them in. They're passing on the work which Scanga says has become "almost perceived as infrastructure plumbing" next to something like AI.

That is a lot of institutional knowledge walking out the door with no one trained to catch it. Businesses that plan for it now, before retirement becomes a staffing crisis, are better positioned to keep their networks running smoothly.

08/21/2026

Starting small with AI can feel like the safe move. It might actually be working against the experience you're trying to give your customers.

A lot of companies begin with a narrow focus, like an FAQ bot, following the common advice to stay specific and expand later. Mike Z***e, Chief Revenue and Experience Officer at Quiq, encourages companies to do just a little bit more than that.

Customers want an AI agent that can actually solve their problem, not just answer a question, whether that's processing a return, confirming a flight status, or updating an order. Companies that stop short of that are often just trying to protect against the AI saying the wrong thing, a risk guardrails are built to manage. Going a little further is how AI actually delivers on what customers expect.

08/20/2026

As AI continues to evolve, organizations are moving beyond experimentation and into practical, results-driven use cases within the contact center.

Join us on September 3rd for a panel discussion featuring industry experts from Observe.AI, Poly AI, and Kore.ai as they share how organizations are overcoming common adoption challenges and putting AI to work.

Secure your spot now. ➡️ https://hubs.li/Q04tKqFB0

08/19/2026

Enterprise networks are getting smarter. The engineers who understand them best are heading for retirement, and the pipeline behind them is running dry.

In our latest episode of The Amplitude of Tech, Shawn Cordner talks with Frank Scanga, Executive Vice Chairman of XTIUM, about how networks have evolved from simple transport to AI enabled, self monitoring infrastructure, the coming network engineer shortage, and how to know when it's actually time to hand network management over to an outsourced provider.

Listen now. https://hubs.li/Q04tBnHM0

08/18/2026

AI amplifies whatever it's layered onto, the good and the bad.

Stanton Smith, VP of CX Consulting and Solution Engineering at Amplix, believes the real work happens before AI ever gets involved, figuring out how things should actually be structured first. Skip that step, and any problems you already have just get bigger, faster. Take the time to do it right, and the payoff shows up for your customers and your team.

Within the contact center, mundane and repeatable work, like a knowledge base search, an order status check, or a password reset, is exactly what AI can take off your team's plate. That frees your team up to spend more time with the customers who need real, hands-on help.

Address

1500 Providence Highway
Norwood, MA
02062

Website

http://www.amplix.com/

Alerts

Be the first to know and let us send you an email when Amplix posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Amplix:

Want your business to be the top-listed Computer & Electronics Service in Norwood?