11/09/2026
Your website contact form can look completely normal even when the inquiries are not reaching anyone.
A customer can complete the form, see a thank-you message and assume you received it. Meanwhile, the email might be going to an old inbox or landing in spam.
Test the form yourself using a personal email address. Make sure the message reaches the inbox your team monitors, then reply to confirm the customer would receive your response.
Test it again after someone changes the website or your email setup. It is also worth repeating the test every few months.
Make sure one person is responsible for checking it. Otherwise, a broken form could quietly cost you new inquiries.
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