Smartcop

Name: Smartcop
Address: 410 East Government Street, Pensacola, FL, 32502, US
Telephone: +18504290082

Explore SmartCOP's cutting-edge Public Safety Software, designed for all law enforcement agencies, Jails, and EMS/Fire. Harris Systems USA, Inc.

Enhance efficiency, streamline processes, and ensure community safety. SmartCOP, Inc.¹ is a Florida corporation engaged in system development, implementation, and support services for a fully integrated suite of public safety products including Computer Aided Dispatch (CAD), Records Management System (RMS), Mobile Computing with Field Based Reporting, a

nd Jail Management System (JMS). Founded in 1988 and incorporated in 1999, SmartCOP’s mission is simple, yet very important: Maximize public safety by providing real-time information through integrated software solutions for law enforcement officers, firefighters, EMS personnel, dispatchers, and report takers. We are proud to say that we accomplish this mission by providing our customers with the most advanced, complete software solution available which yields proven benefits such as reducing crime, increasing safety, and boosting agency efficiency. Headquartered in Pensacola, Florida, SmartCOP actively and successfully competes in all size markets, with products that scale from an agency of ten officers to thousands of officers. Agencies all across the United States depend on SmartCOP and they have seen the benefits of a fully-integrated, single source solution. The system’s ability to furnish information through a single database reduces redundant data entry and improves information flow. Users of the SmartCOP system find that it enhances agency efficiency, improves response times, and improves officer and citizen safety in a cost effective manner. SmartCOP utilizes Commercial Off the Shelf (COTS) software that is unique and customized, not in code but through configuration that results in a longer lifecycle, frequent updates and next-generation releases to keep current with functional requirements and leveraging new technologies. The SmartCOP solution is flexible enough to serve current and future needs of an agency. Our design serves the needs of an agency and provides interoperability among outside agencies using the Global Justice Data Model from the Department of Justice. SmartCOP’s feature-rich, integrated system is based upon advanced, yet proven technology derived from current industry standards and best practices.

¹SmartCOP is a business unit of the Harris Operating Group of Constellation Software, Inc. is a member of the Harris Operating Group and is one of the legal entities that markets and distributes software products and services under the Caliber Public Safety, Caliber Justice, and SmartCOP platforms.

05/25/2026

On this Memorial Day, we honor those who made the ultimate sacrifice in service to our country and their families.

Our office will be closed today in observance of Memorial Day. We will return to the office on Tuesday, 5/26.

Our on-call support staff will be available to assist with support issues.

For CRITICAL issues only:
Please call 800-374-0101 Option 2, then Option 1. Please leave a message if prompted, and someone will return your call as soon as possible.

For NON-CRITICAL issues:
Please email Support at [email protected] or call 800-374-0101 option 2, then option 2, and leave a message.

Note:
Non-critical messages and emails will be returned the following business day.
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05/19/2026

Mike, Christine, and Steve are onsite this week at the IACP Technology Conference in Fort Worth, connecting with public safety professionals from across the country and discussing the technology challenges agencies face every day.

From dispatch and reporting to investigations and information sharing, today’s agencies need systems that work together without slowing operations down. That’s where SmartCOP makes a difference!

Our fully integrated public safety software suite helps agencies reduce duplicate entry, improve data visibility, and keep teams connected across every stage of response and case management. Whether your agency prefers an on-premise deployment or a secure cloud-hosted environment through AWS GovCloud, SmartCOP delivers the flexibility and security agencies depend on, including CJIS-compliant infrastructure, multi-factor authentication, and encrypted communications.

If you’re attending the International Association of Chiefs of Police (IACP LEIT), stop by and say hello. We’d love to connect and show you how SmartCOP supports agencies at every level.

05/15/2026

On this Peace Officers Memorial Day, SmartCOP joins the law enforcement community in remembering and honoring the officers who gave their lives in the service of others.

Their sacrifice, courage, and devotion to duty will never be forgotten.

We stand in solidarity with the families, friends, and fellow officers who carry their legacy forward.

05/13/2026

SmartCOP is proud to announce that we have been awarded the NC Sheriffs' Association Technology Procurement Program Contract for 2026-2027, making it even easier for agencies to acquire our fully integrated public safety software solutions.

What This Means for You:
1. Simplified Procurement – Fulfilled RFP Bid Requirements
2. Cost Savings – Competitive pricing through statewide bidding
3. Open Access – Available to all county and city government agencies across the U.S.

We’re here to advocate for your agency and help you navigate the procurement process with quality service and unbeatable value.
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05/11/2026

This week, SmartCOP proudly joins the nation in honoring the brave men and women who serve and protect our communities.

To every law enforcement officer, thank you for your courage, your commitment, and your sacrifice. Your dedication does not go unnoticed, and we are grateful to support you through technology that helps you do your job safer, smarter, and more efficiently.

From all of us at SmartCOP: We see you. We support you. And we stand with you.

05/05/2026

Most records management software is expected to do one thing: store information. In practice, it carries a far greater responsibility.

When data is incomplete, inconsistent, or poorly governed, it can shape investigations, influence enforcement decisions, and limit transparency across an agency. The challenge is not the volume of information, but how it is structured, verified, and maintained over time.

Modern law enforcement agencies require systems that support accuracy at the point of entry, strengthen accountability, and provide clarity across every stage of a case. From reporting and warrant tracking to evidence management and compliance, the structure behind the data matters as much as the data itself.

Our latest blog examines practical standards for records management software and how thoughtful system design supports more reliable operations and stronger public trust.

Read more: https://www.smartcop.com/records-management-software-law-enforcement/

05/01/2026

Every call, every stop, every decision on the road carries weight, especially when it involves young drivers.

At SmartCOP we would like to recognize the month of May as Youth Traffic Safety Month, the focus shifts to preparation and response. As seasonal traffic increases, agencies are tasked with managing higher call volumes, supporting roadside safety, and responding quickly when incidents occur.

At SmartCOP, we equip law enforcement with integrated tools across CAD, RMS, and Mobile, helping ensure that critical information is accessible in real time, whether in the dispatch center or out in the field. When seconds matter, having the right system in place supports safer outcomes for both officers and the communities they serve.

As we head into the summer months, this is a time to reinforce awareness, readiness, and the systems that help keep roadways safer for everyone.

04/13/2026

Happy National Public Safety Telecommunicators Week!

Join us in celebrating the incredible telecommunications personnel who work tirelessly to keep our communities safe. From dispatching emergency services to providing critical support during crises, these dedicated individuals are the backbone of our public safety system.

This week, and every week, we honor their unwavering commitment and selfless service. Thank you to all the "behind the scenes" heroes who ensure our safety and well-being.

04/07/2026

One Platform. No workarounds.

John Jolin from our team is set up at the Georgia Association of Chiefs of Police Spring Training Conference now in Duluth, GA, ready to show you how SmartCOP is built for how police departments actually operate, connecting dispatch, records, mobile, and data analysis into one system that works together without added steps or workarounds.

At the booth, you’ll see how agencies are using SmartCOP to stay operational in the field, even when connectivity drops, reduce duplicate entry and manual processes, and access real-time information across teams and jurisdictions. The platform also supports compliance with state and federal reporting requirements, while offering flexible deployment options, whether on-premise or in the cloud, to align with your agency’s structure and long-term planning.

Whether you're evaluating your current system or planning ahead, SmartCOP is designed to be a reliable partner that supports your agency’s day-to-day operations while preparing for what’s next.

Stop by Booth #204 to see how SmartCOP helps departments work more efficiently, respond faster, and stay focused on protecting their communities.

John looks forward to connecting this week!

03/31/2026

Christine is set up at the SmartCOP booth and is looking forward to connecting with agencies from across Texas at this year's annual TPCA Conference.

Stop by to see how SmartCOP supports your team with a single point of data entry across our suite, keeping your information consistent, accurate, and easy to access.

Looking to simplify more than just your workflow? SmartCOP also offers a faster path to purchase through cooperative purchasing agreements like Sourcewell. That means your agency can fulfill bid requirements through an already completed process, saving time, reducing paperwork, and staying fully compliant.

Come by the booth, say hello, and see how it all comes together in one system! 👋

Address

410 East Government Street
Pensacola, FL
32502

Telephone

+18504290082

Website

http://www.smartcop.com/

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