1Stream

1Stream AI Integrated Communciations Designed Exclusively for IT & MSP’s

Houston — George Bardissi and Ryan Denning will be at NinjaOne ITX Rise on September 24.🤠If you are at the event and wan...
09/03/2026

Houston — George Bardissi and Ryan Denning will be at NinjaOne ITX Rise on September 24.🤠

If you are at the event and want to see what AI Integrated Communications actually looks like on an MSP support desk — come find him. No slides, no pitch. Just a real conversation about the 6+ minutes of manual call wrap-up your techs are still doing after every single call, and what it looks like when that goes away.

Going to be there? Drop a comment or DM — let us set something up before the day.

September is a couple days away, and it is going to be a busy one for us.We will be at Kaseya Connect Local in Chicago, ...
08/28/2026

September is a couple days away, and it is going to be a busy one for us.

We will be at Kaseya Connect Local in Chicago, Kaseya Connect Local in New Jersey and ITX Rise in Houston — all within three weeks. If you are at any of those events, we would love to see you.

But more than anything: if you have been following this campaign through the summer and you have not booked a demo yet, now is a good time.

Not because we are pushing. Because the fall is when MSPs make decisions — new tools, new processes, new plans for the year ahead. We would rather you have a clear answer before September than be trying to figure it out in the middle of it.

20 minutes. Your desk. No slideware. Let us find the time.

MSPs running Rewst keep asking us the same question: what does 1Stream add?The answer: the front door.Rewst orchestrates...
08/26/2026

MSPs running Rewst keep asking us the same question: what does 1Stream add?

The answer: the front door.

Rewst orchestrates after the trigger. 1Stream IS the trigger — the AI that handles the call and creates the event Rewst acts on.

Together: 10+ minutes per call, end-to-end automated.

52% to 80% ticket attach rate.That is what TechRadar moved across 4,870 calls. And ticket attach is not just a coaching ...
08/25/2026

52% to 80% ticket attach rate.

That is what TechRadar moved across 4,870 calls. And ticket attach is not just a coaching metric — it is a billing metric. Every missed ticket is unbilled time.

1,370 more calls captured properly. That is real money.

☕🎃 It's Pumpkin Spice Latte Day, and we're fully embracing the season - even if our systems run on data streams instead ...
08/25/2026

☕🎃 It's Pumpkin Spice Latte Day, and we're fully embracing the season - even if our systems run on data streams instead of espresso shots.

Just like a perfectly pulled PSL, great customer experiences need the right blend: the right agent, the right channel, the right automation. We call that a recipe for success (and yes, we'll take the cinnamon on top too).

Happy PSL Day from the 1Stream team - may your queues be short and your lattes be long. ☕

Late summer question for MSP owners — where does your desk lose the most time?A) Manual call wrap-upB) Routing calls rig...
08/21/2026

Late summer question for MSP owners — where does your desk lose the most time?

A) Manual call wrap-up
B) Routing calls right the first time
C) Coaching techs
D) Reporting / visibility

Drop your answer below. (We have opinions about all four.)

September and Q4 are coming fast. Is your desk ready?If your techs are still doing 6+ min of manual wrap-up after every ...
08/19/2026

September and Q4 are coming fast. Is your desk ready?

If your techs are still doing 6+ min of manual wrap-up after every call going into the fall, the volume is going to compound the problem.

One 20-minute demo now is easier than fixing it in November. Let us talk.

When callers hit a confusing phone tree, they do not complain. They just call back frustrated — or do not call back at a...
08/18/2026

When callers hit a confusing phone tree, they do not complain. They just call back frustrated — or do not call back at all.

The hidden cost of a bad auto attendant shows up in retention, not metrics.

1Stream's AI Auto Attendant fixes the first ring: natural language, no menus, instant routing. First impressions that hold up.

As MSPs grow, owners lose sight of the pipeline. Deals go quiet before anyone notices.RepRadar gives that visibility bac...
08/14/2026

As MSPs grow, owners lose sight of the pipeline. Deals go quiet before anyone notices.

RepRadar gives that visibility back — at-risk deals flagged early, rep performance tracked, the whole pipeline readable in real time.

Not more reports. Just the signal that matters.

Q2 is done. Quick mid-year question: what did manual call wrap-up cost your desk in the first six months?Probably hard t...
08/12/2026

Q2 is done. Quick mid-year question: what did manual call wrap-up cost your desk in the first six months?

Probably hard to answer — because it never shows up as a line item. But 6+ min/call adds up to real money and real friction.

The second half of the year is still in front of you. Let us put a number on it.

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