Wilmac Technologies

Wilmac Technologies AI customer interaction solutions built for the centers that can’t afford to fail

Wilmac Technologies delivers AI customer interaction and workforce optimization solutions that put people first. Serving communications centers across public safety and highly regulated industries, Wilmac helps organizations simplify data retention compliance, optimize their workforce, and create seamless customer experiences. Powered by in-house product development, strategic partnerships, and a solution-focused team, Wilmac provides a tailored SaaS model and hands-on expertise through its suite of products and services enhanced by AI and intelligent automation. With a commitment to solving complex challenges through innovation, Wilmac enables customers to take control of their technology, modernizing operations, strengthening compliance, and maximizing the value of their technology.

11/09/2026

Wilmac's fiscal year ended on October 31st, marking the end of a successful 12 months.

Hear what our President & CEO, Stephen McDonnell, has to say about what he's proudest of in 2026 and where he sees Wilmac heading in 2027.

Thanks for an excellent year!

Our team had a great time at the Greater Rochester Chamber’s Top 100 celebration yesterday evening! 👏Congratulations to ...
11/06/2026

Our team had a great time at the Greater Rochester Chamber’s Top 100 celebration yesterday evening! 👏

Congratulations to all of this year’s honorees and thank you to the Rochester Chamber of Commerce bringing our business community together to celebrate growth and success in Rochester.

Who's reading our monthly newsletter, The Mac Memo? Apparently, everyone.Subscribe at https://zurl.co/LYur0 or right her...
11/02/2026

Who's reading our monthly newsletter, The Mac Memo? Apparently, everyone.

Subscribe at https://zurl.co/LYur0 or right here on LinkedIn.

As spooky season comes to a close, we want to highlight all the things that made October GREAT!From Geneva, NY, to Sunny...
10/30/2026

As spooky season comes to a close, we want to highlight all the things that made October GREAT!

From Geneva, NY, to Sunny San Diego, the Wilmac team was all across the country this month.

We enjoyed great in person events as well as some wonderful online chats for the Wilmac Wire.

Check it all out below!

Who wants to play some Wilmac trivia!Out of the four logos below, which one is the imposter? Level: HARD
10/27/2026

Who wants to play some Wilmac trivia!

Out of the four logos below, which one is the imposter?

Level: HARD

Every PSAP director or telecommunicator has been haunted by one of these.But this shouldn't be the norm. Workforce manag...
10/26/2026

Every PSAP director or telecommunicator has been haunted by one of these.

But this shouldn't be the norm. Workforce management is here to eliminate the horrors!

The Wilmac team just got back from the California APCO International conference! San Diego, you treated us great. From a...
10/23/2026

The Wilmac team just got back from the California APCO International conference!

San Diego, you treated us great. From a bustling exhibit floor, to a packed speaker session, to great dinners with our customers - we enjoyed every second talking PSAP workforce management with you.

10/22/2026

Wilmac has been recognized for the third consecutive year as one of the fastest growing companies in Rochester!

Thank you to the Greater Rochester Chamber of Commerce, we're looking forward to the awards ceremony on November 5th.

Our team is in sunny San Diego this week attending California APCO! 😎Scheduling and staffing shouldn't be a headache whe...
10/19/2026

Our team is in sunny San Diego this week attending California APCO! 😎

Scheduling and staffing shouldn't be a headache when lives are on the line. Stop by booth #315 to say hi, or catch John McDonnell and Bob Pease tomorrow at 8AM for their session on how workforce management (WFM) can help with retention.

If you know Wilmac, you know Emily. For more than five years, she has been a driving force behind who we are, and Wilmac...
10/16/2026

If you know Wilmac, you know Emily.

For more than five years, she has been a driving force behind who we are, and Wilmac wouldn’t be Wilmac without her!

Swipe through to get to know Emily, from her competitive streak to her famous apple crumble.

Address

100 Chestnut Street Suite 1004
Rochester, NY
14604

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 8am - 5pm

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