Wilmac Technologies

Wilmac Technologies AI customer interaction solutions built for the centers that can’t afford to fail

Wilmac Technologies delivers AI customer interaction and workforce optimization solutions that put people first. Serving communications centers across public safety and highly regulated industries, Wilmac helps organizations simplify data retention compliance, optimize their workforce, and create seamless customer experiences. Powered by in-house product development, strategic partnerships, and a

solution-focused team, Wilmac provides a tailored SaaS model and hands-on expertise through its suite of products and services enhanced by AI and intelligent automation. With a commitment to solving complex challenges through innovation, Wilmac enables customers to take control of their technology, modernizing operations, strengthening compliance, and maximizing the value of their technology.

The ENTIRE Wilmac Pack together?!You betcha. The past two days, we celebrated Half #1 of FY2026. Everyone drove / flew ...
05/22/2026

The ENTIRE Wilmac Pack together?!

You betcha.

The past two days, we celebrated Half #1 of FY2026. Everyone drove / flew / walked in for great presentations, collaboration, and of course, competition.

Kicking off the summer in the best way possible (& stay tuned for more content)!

We enjoyed our time at PA APCO Spring Conference!Evan Arnold spoke on the positive role agentic AI plays in workforce ma...
04/30/2026

We enjoyed our time at PA APCO Spring Conference!

Evan Arnold spoke on the positive role agentic AI plays in workforce management and scheduling for PSAPs.

Thank you to everyone who attended our session on Monday!

04/23/2026

Wilmac on the Mini Mic!!!

Bringing you an array of random topics in the Rochester office.

We're proud to share that Wilmac has been recognized as the #6 Best Company to Work for in New York in the small compan...
04/22/2026

We're proud to share that Wilmac has been recognized as the #6 Best Company to Work for in New York in the small company category... AND we received the Spirit Award!

This recognition means a lot to us. It reflects the people who show up every day, do great work, and make Wilmac the kind of place worth celebrating. We have been lucky to be recognized now for three straight years.

Congratulations to the hashtag on this honor, and for all of the outstanding organizations recognized this year!

We love our telecommunicators!!Across the country, this week was spent honoring everyone who works in a 911 center, and ...
04/17/2026

We love our telecommunicators!!

Across the country, this week was spent honoring everyone who works in a 911 center, and Wilmac was lucky enough to send treats to a few PSAPs..

Their work goes beyond just one week of recognition - we are grateful for all dispatchers, call takers, and center supervisors/managers EVERY DAY!

Monroe County Executive Adam J. Bello Riverside County Sheriff's Office Erie County, NY Livingston Parish Government Jeffcom 911 Toronto Police Service Lyon County, Kansas-Government County Sheriff's Office

Last night wrapped up the 2026 college basketball season, which means our Mac Madness challenge is over!Congratulations ...
04/07/2026

Last night wrapped up the 2026 college basketball season, which means our Mac Madness challenge is over!

Congratulations to our winners:

Collin Giess won the women's bracket with 123 points, despite a tough UConn loss.

Jim Giblin won the men's bracket, with 103 points, and a Michigan victory!

What a tournament of upsets, we're already looking forward to next year. 🏀

Enjoying some time together at Salinger's!Nishan Kuni & David Yoon are in from out of town, so what better to do than pl...
03/17/2026

Enjoying some time together at Salinger's!

Nishan Kuni & David Yoon are in from out of town, so what better to do than play pool, darts, and drink beer!

The energy is high when we get together, looking forward to more moments like this!

Sunday's game (can you even call it a Superbowl?!) marked the end of our inner office fantasy & pickem leagues.All NFL s...
02/10/2026

Sunday's game (can you even call it a Superbowl?!) marked the end of our inner office fantasy & pickem leagues.

All NFL season long, we compete against each other to see who can rise to the top.

Congrats to this year's winners: Nick Creely won our fantasy league and John McDonnell won our pickem league. Was it based on luck or skill? We may never know...

Can't wait for next season!

we had the pleasure of attending the Golisano Institute for Business & Entrepreneurship career fair on Wednesday, rep...
02/01/2026

we had the pleasure of attending the Golisano Institute for Business & Entrepreneurship career fair on Wednesday, represented by Emily Miller?

It was great to see such a strong turnout this year and we're grateful to be part of it!

Thanks to all the students who stopped by to connect with us. If you’re looking for an internship, Wilmac Tech is proud to be recognized as one of the top places to work in New York State and nationwide. 😉

We're back with People Behind the Platform! Quite literally this week, because we're highlighting Bob Pease, our VP of E...
01/12/2026

We're back with People Behind the Platform! Quite literally this week, because we're highlighting Bob Pease, our VP of Engineering who's responsible for building the Wilmac Continuity Suite!

With nearly 19 years as a software developer, Bob's experience is vast with experience as a founding employee at a startup before joining us.

At Wilmac, Bob enjoys the people he works with the most - he loves collaborating with his team and across departments to find new ways of solving problems and building applications.

When he's not in the office, Bob enjoys movie nights with his family and artistic photography projects with his daughter.

Looking ahead to 2026, Bob is excited to continue pushing the boundaries, exploring the growing possibilities AI offers in both his professional and personal projects.

We're grateful for Bob's enthusiasm, creativity, and leadership here at Wilmac!

Address

100 Chestnut Street Suite 1004
Rochester, NY
14604

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 8am - 5pm

Website

https://www.linkedin.com/company/wilmac-technologies/, https://www.youtube.com/@wilmactechno

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