08/26/2026
We're : Senior Customer Success Manager ๐ค
Looking for your next opportunity? Join Fraxion, a high-growth SaaS company with a dynamic, collaborative culture and global reach, with offices in the USA and South Africa.
We're looking for an experienced Senior Customer Success Manager to own strategic customer relationships, drive retention and expansion, and help shape how our customer success team operates.
In this role, you will:
๐น Manage strategic customer accounts from onboarding through renewal
๐น Drive adoption, retention, and account growth
๐น Own and improve customer success tools, including HubSpot and Gainsight
๐น Lead customer migrations and develop scalable CS playbooks
๐น Mentor CSMs and strengthen discovery, expansion, and renewal practices
This remote U.S. role is ideal for an experienced B2B SaaS professional with 10+ years in customer success, account management, or a related client-facing role, with strong experience in customer growth and CS platforms.
Sound like you or someone in your network?
View the Senior Customer Success Manager job description and apply here โ https://hubs.li/Q04vlNSR0