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06/18/2026

“Process is good. Automation is good. All of those things can be good when they're in the service of that hospitality relationship, when it makes stuff easier for the guest and easier for you. But if you're only thinking of yourself, hey, what can I do so I don't have to lift a finger and everything just runs, well, it's kind of a, it's a dirty situation. Like, it's not gonna ever be completely clean end-to-end. It's not. It's human. You're not gonna eliminate all of that, and if you try, you'll eliminate a lot of the charm and a lot of the hospitality." - Chris Hynes

Listen now:
tinyurl.com/mr6wrfav

06/17/2026

This week, we are excited to feature Scott Bittner, founder of My Costa Rica Homes and an OwnerRez user since 2022. After falling in love with Costa Rica during a vacation in 2020, Scott and his wife have steadily built a standout collection of short-term rentals in the area. Today, they use OwnerRez to remotely manage their nine properties while continuing to grow their business.

Read about their story here:
tinyurl.com/nenkcek4

06/17/2026

We’re excited to share our new integration with IntelliHost, an AI Revenue Manager for short-term rental property managers.

Check out our blog post to learn more:
tinyurl.com/mumazzr8

06/15/2026

In Episode Fifteen, Paul and Chris discuss the growing tension between hospitality and process in the vacation rental industry. They explore how rental agreements, fees, upsells, security measures, and other layers of process can sometimes create friction that works against the guest experience. They also share some key takeaways from their experience at Keys100.

You’ll hear about:
- Key takeaways from Keys100
- When process gets in the way of hospitality
- The hidden cost of friction in the guest experience
- Why some travelers are heading back to hotels
- How tools used correctly can support hospitality

It’s a raw conversation about recent vacation rental experiences, hospitality, and where Paul and Chris think the industry sometimes gets it wrong.

Listen now:
tinyurl.com/mr6wrfav

06/12/2026

This week’s roundup covers Vrbo piloting sponsored listings, Airbnb’s new Extended Cancellation Option, free World Cup tickets for select bookings, a new STR ordinance in Glendale, Wisconsin, and a helpful guide to identifying your guest avatar.

Check out our Industry News blog post to learn more:
tinyurl.com/57zxd322

06/11/2026

We’re excited to share our latest integration with GuestsKey, a smart lock automation platform built by property managers, for property managers.

Check out our blog post to learn more:
tinyurl.com/3cb292uv

06/11/2026

"All that background detail, all that feel, takes a lot of work to kind of disappear and not be something you notice, to not be information dense, to not be clunky, to not, you know, show itself, but to kind of, you know, gracefully, elegantly fade into background or the environment. So much so that you don't even really realize how important it all is and how much it's guiding you through.” - Paul Waldschmidt

Listen now:
tinyurl.com/3xzxrdz3

06/10/2026

Meet Lorraine Bonner, founder of YorGuest and an OwnerRez user for over five years. What began in early 2017 with renting out her own family home has grown into a full-time career in vacation rental management. Today, she manages 25 beautiful properties across York and Wakefield, UK.

Read about her story here:
tinyurl.com/39arhnyf

06/09/2026

"You have to intentionally guide and trim and prune the product as you go along, and I'm intentionally using those kinds of organic terms because I think it is that kind of stewardship of a product that you get to, and part of it is you're gonna have to cut a little more than you think.” - Chris Hynes

Listen now:
tinyurl.com/3xzxrdz3

06/08/2026

We’re excited to announce our latest integration with TidyStay, a turnover automation platform for short-term rental hosts.

Check out our blog post to learn more:
tinyurl.com/2befabh6

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