Aurelian

05/01/2026

Heading to Wilmington next week for the North Carolina Public Safety Communications Conference, and this year is a big one. The NC chapter is celebrating its 30th anniversary, and the team is putting on a party aboard the USS North Carolina to mark it.

We're proud to be co-sponsoring the beverages for the evening. Look for these koozies at the party. Cold drink, warm crowd, a battleship under your feet. Hard to beat.

If you're going to be there, come find us at booth #509 !

04/29/2026

50,000+ calls. Two Wisconsin counties.

Waukesha and La Crosse County PSAPs were just featured in Milwaukee Magazine on what AI is changing for 911 centers, and we're proud to be part of that story.

Thanks to the Waukesha and La Crosse teams for leading the way!

Waukesha and La Crosse have both implemented an AI-powered system trained to better direct non-emergency calls.

04/27/2026

Some of the best reviews in public safety tech don't come from agencies, they come from the callers on the other end of the line.

"Probably the best automated system I have ever seen."
"This automated line is the clearest and best I've ever known."
"Easiest one I have ever used."

That's what callers are saying about AVA, in their own words, after using the non-emergency line. Learn how it works: https://www.aurelian.com/ava

04/23/2026

Snohomish County 911 went live with Ava the day a bomb cyclone hit.
Over 1,000 calls in a single hour. 44 agencies to support. 850,000 people counting on them.

In the five years before Ava, non-emergency call volume jumped 90%. Wait times hit 20 minutes.

Kurt Mills, Executive Director at Snohomish County 911, shares what changed.

Today: zero hold time, even on the 4th of July with 100+ simultaneous calls. And when someone reaches the non-emergency line with a real emergency, Ava routes them straight to the 911 queue.

04/21/2026

Washington state public safety leaders - we're saving you a seat.

Join us at in Seattle on May 5th for a half-day gathering with public safety peers from across the state including Snohomish, Mason, Grant, and more counties. Real conversations, no fluff.

Free to attend. Breakfast and lunch provided. Space is limited.

Register: https://www.aurelian.com/wa-symposium-5-5

04/20/2026

The telecommunicator is the first, first responder. That's who we build for, and IAED Navigator is one of our favorite places to be reminded why.

Stop by Booth 218 to see how ECCs across the country are using Aurelian to reduce non-emergency call volume and hear what's coming next.

04/15/2026

Automating non-emergency calls sounds straightforward. It's not.
For some PSAPs, the top 10 call types represent less than 10% of total volume.

Achieving 74%+ automation requires understanding the full complexity of a community, and that work can't happen from the outside.

Before launch, we embed a member of our team into yours to learn your jurisdictions, your SOPs, and your edge cases.

This leads to 150 to 300 call routes configured before go-live, so you can make a meaningful impact on call reduction from day one.

04/13/2026

This week, we recognize those who answer the call.

Public safety telecommunicators are the first, first responders, the unsung heroes under the headset. They are the reason help gets there at all.

To every dispatcher, call taker, and supervisor working the console this week and every week: Thank You! We see you and are proud to support you.

04/10/2026

When you're looking to reduce the workload on your call-takers, the last thing you need is technology that adds friction.

Joe Schmit, Executive Director at MACECOM, saw something different with Aurelian: a system built to work seamlessly regardless of call volume or CAD complexity.

Read the full story: https://www.aurelian.com/customers/macecom

04/08/2026

Most of what comes into a PSAP is not an emergency. The data confirms it.
Aurelian analyzed hundreds of thousands of non-emergency calls across PSAPs nationwide. 64% of total call volume is non-emergency. 70% of those calls can be resolved without dispatcher involvement.

The State of Non-Emergency Call Handling breaks down what is filling your queue and what can realistically be automated.

Read the report:https://244457938.fs1.hubspotusercontent-na2.net/hubfs/244457938/Aurelian_Non-Emergency-Call-Handling.pdf

04/02/2026

Are you headed to Phoenix next week for the 2026 APCO Western Region Conference?

Stop by Booth 101 to see how PSAPs across the country are automating non-emergency calls and giving 911 call-takers real-time support at the console.

See you in Phoenix!