Aurelian

11/10/2026

Small samples. Subjective scoring. Feedback that shows up weeks late. That's how QA still works in a lot of ECCs. It doesn't have to.

When every call is reviewed as it happens, telecommunicators get feedback while the call is still fresh, supervisors spend their time coaching instead of pulling recordings, and scoring stays consistent from one shift to the next.

Next Wednesday, November 18, join Akron Police Department and Aurelian for an APCO webinar on where QA is headed in the ECC, and what it took Akron to get there.

Code to register for free in the comments.

11/05/2026

Recruiting the next generation of telecommunicators, one headset at a time. 🎧

Akron Public Safety Communications brought our training simulator to a local career fair, giving students the chance to take a realistic emergency call and see what the job is really like.

Great work by the Akron team for showing the next wave what 9-1-1 is all about.

11/04/2026

Thank you to everyone who came out to the Bay Area Public Symposium in Los Altos yesterday!

Public safety leaders from across the Bay Area spent the day (on Election Day, no less) swapping stories, solving problems together, and building the kind of relationships that matter when systems go down and the calls keep coming.

A huge thank you to our interoperability panel:
- Megan Wilske and Ashley Valenzuela of First Call Ready, for sharing real stories of outages, mutual aid and what it takes to keep serving the community when things go sideways
- Mark Chase of Palo Alto, for his insight on shared systems and backup centers, and for opening the doors of the new Palo Alto ECC for an afternoon tour

And, of course, an extra special thank you to our host Heather Cressall and the Los Altos Police Department for welcoming us and for helping bring the region together.

11/04/2026

We’re in Long Beach this week for the California Police Chiefs Technology Conference 🌴

Every call that reaches your officers starts in the PSAP.
We’re here to talk with California’s chiefs and command staff about how Aurelian helps telecommunicators get the right information to the field faster:

🎧 Live guidance that supports telecommunicators on every call
✅ Quality assurance on every call, not just a sample
📞 Non-emergency calls handled automatically, so call-takers can focus on the calls that matter most

Come find us. We’d love to hear what your agency is working on. 👋

11/02/2026

Brown County Public Safety Communications takes about 160,000 non-emergency calls a year. Records requests, parking permits, general questions. Every one used to pull a telecommunicator's focus away from the 911 line.

This month, Brown County went live with AVA. She’s already handling about 60% of those calls, and just as important, the community is on board:

“We’ve had an overwhelmingly good response from the citizens in utilizing her.” – Jessica Skalecki, Operations Manager, Brown County Public Safety Communications

Watch the full story:

Brown County Public Safety has a new AI assistant handling its non-emergency calls, freeing phone lines for 911 dispatchers to focus on critical calls.

10/29/2026

We’re honored to share that attendees at the Oklahoma Public Safety Conference voted Aurelian Public Safety Innovator of the Year!

Our own Wes Jones accepted the award at the conference banquet on behalf of the whole team. Thank you to everyone who stopped by, asked tough questions, and saw what’s possible when technology is built for the floor.

Oklahoma, thank you. We’ll see you next year.

10/28/2026

On National First Responders Day, we’re thanking the officers, firefighters, and EMS crews who run toward the hardest moments in their communities. We’re also thanking the first, first responders who get them there: the call-takers who answer first, ask the right questions, and stay on the line until help arrives.

To every first responder, including the voice behind every response: thank you.

10/26/2026

Our team is in Orlando this week for IACP 2026, and we’d love to see you at booth #3180.

Most people at IACP don’t take 911 calls every day. So we brought a training simulator that puts you in the call-taker’s seat for a few minutes.

Swing by booth #3180 to see life on the other end of the line.

Take a call, then grab a pair of socks on your way out. 🧦

10/22/2026

QA found the gap. Live guidance closed it.

Baylie Burroughs, Safety Communications Supervisor at Akron Safety Communications, shared how QA uncovered something no one could see before: five call takers regularly missing questions related to weapons while on police calls.

A personalized live alert fixed it during the call, cutting misses by 66%.

This is what happens when QA reviews every call, not a small sample. You find the patterns that matter, then fix them while the call is still happening.

10/21/2026

Experience Aurelian Training. Walk away with a new perspective (and cool socks 🧦).

Visit booth 3180 at IACP and step into the call-taker’s seat. Try our Training Simulation and see how live guidance helps call-takers capture critical details and get more accurate information to officers in the field.

Take the demo. Grab your socks.