10/29/2026
The box is not the packing. The packing is the packing.
Most December damage claims come from the same short list: framed art, glassware, ceramics, electronics, w**e, instruments, anything with a sentimental value that no coverage actually replaces.
What protects them is not a sturdier carton. It is what happens inside it. Suspension, so the item is not resting against a wall. Enough cushioning on every face, including the bottom. Separation, so two fragile things are never touching. And a box built around the object rather than the object squeezed into a box that already existed.
A custom-built box costs less than a reprint, a replacement or an apology.
If it is fragile, oversized, valuable or hard to replace, bring it in unpacked. We will pack it here and compare carrier options for where it is going.
Some things deserve more than a box and a label. Our holiday shipping guide covers what to think through before they go anywhere.