Skeleton Key

08/31/2026

Off-the-shelf ERPs can't always capture everything your business needs in optimal ways. If you feel like your ERP should be doing better, here are some questions worth asking now:

Your business needs custom software solutions isn’t answered in typical apps, but in another type of software: ERP systems and ERP modules.

08/26/2026

New research from Twilio shows that customers are more comfortable with AI for routine interactions, but expect a clear path to a person when the stakes are higher. Here's how you can automate without losing the human touch: https://hubs.la/Q04vq4Xq0

08/24/2026

Our CEO Mark B Richman was featured on The Principal Podcast with Guillaume Jouvencel, sharing how we help companies get unstuck by redesigning workflows, eliminating waste, and creating systems that continue delivering value long after implementation.

Hear why the biggest opportunities for improvement come from asking better questions, uncovering business problems, and focusing on solutions that create measurable outcomes.

Hosted by Guillaume Jouvencel, The Principal Podcast explores business process improvement, creating sustainable client relationships, and why trust is the foundation of every successful consulting engagement.

🎧 Listen to the full episode:
Apple Podcasts: https://hubs.la/Q04t_GX-0
Spotify: https://hubs.la/Q04t_Mth0

08/18/2026

Need a little inspiration for what’s possible with a custom solution? Here are seven “hall of fame” examples of unique approaches that've helped teams work smarter and accomplish more: https://hubs.la/Q04tnW0S0

07/16/2026

We had a great time and learned a lot on the Made in Missouri (MIMO) tour of Wilson Manufacturing in St. Louis. Their operations are a great example of how technology can deliver high efficiency and quality.

We also enjoyed catching up with our friends at the AGC of Missouri and Missouri Association of Manufacturers. Skeleton Key is proud to support all three of these organizations and the work they do on behalf of business and industry.

07/13/2026

Surprises can be fun. Surprises involving your software? Much less so.

From missing or paywalled features, to changing subscription rates, to solutions that aren't built for how you work, SaaS platforms and off-the-shelf software come with limits.

That's why many teams find that custom solutions are a better fit and a better long-term investment:

▶️ You and your development partner determine the roadmap
▶️ Greater privacy and security for your data and unique IP
▶️ You only pay for features you need

🔗 Click the link in the comments to read our CEO Mark Richman's article on when and why custom solutions can be the right choice.

07/10/2026

Poor collaboration creates avoidable risks and damages business relationships. Here's how you can spot the patterns and find the root cause of these issues: https://hubs.la/Q04pbj2F0

07/08/2026

One focus of Claris FileMaker 2026 is enhanced stability for custom software applications built on the platform. Greg Lane gives an in-depth look at the benefits for both leaders and development teams: https://hubs.la/Q04nYhj60

07/01/2026

Happy weekend to our clients, partners, and friends who're celebrating! Our offices will be closed this Friday in observance of the Federal holiday.

06/30/2026

For many teams, implementing HubSpot and creating reports, dashboards, and automations is straightforward. The real test is turning CRM signals into actions that generate results …

⚠️ If a workflow creates an insight but doesn’t assign a clear next step to a specific person, that insight is wasted.
⚠️ If a dashboard shows overdue activity but no manager uses it in weekly conversations, that data becomes wallpaper.
⚠️ If customer success gets important information but it never makes its way back into the CRM, the next sales or renewal conversation starts from stale account intelligence.

Solving for these challenges requires an understanding of how these processes should work, who is responsible for acting, and the behaviors your organization needs to develop in order to be successful.

Mark Richman shares how we approach these challenges as a HubSpot partner, and how we can help you gain clarity and long-term value from your CRM investment: https://hubs.la/Q04n6X3n0