16/04/2026
Already seen our expert talks? Here are some takeaways 👇🏻
🎤 𝐒𝐞𝐥𝐟-𝐂𝐡𝐞𝐜𝐤𝐨𝐮𝐭 𝐨𝐧 𝐖𝐡𝐞𝐞𝐥𝐬: 𝐇𝐨𝐰 𝐒𝐦𝐚𝐫𝐭 𝐂𝐚𝐫𝐭𝐬 𝐚𝐭 famila Nordost 𝐂𝐨𝐧𝐯𝐢𝐧𝐜𝐞 𝐚𝐬 𝐚 𝐍𝐞𝐰 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐅𝐚𝐜𝐭𝐨𝐫 𝐢𝐧 𝐭𝐡𝐞 𝐒𝐞𝐥𝐟-𝐂𝐡𝐞𝐜𝐤𝐨𝐮𝐭 𝐄𝐜𝐨𝐬𝐲𝐬𝐭𝐞𝐦
- Florian Behrens, CIO Bartels-Langness, Nico Müller, CCO shopreme
𝟏. 𝐎𝐦𝐧𝐢𝐜𝐡𝐚𝐧𝐧𝐞𝐥 𝐞𝐱𝐩𝐞𝐜𝐭𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐫𝐞 𝐧𝐨𝐰 𝐢𝐧-𝐬𝐭𝐨𝐫𝐞 𝐞𝐱𝐩𝐞𝐜𝐭𝐚𝐭𝐢𝐨𝐧𝐬
➤ Customers expect their digital profile, offers & experience to continue in-store
➤ Retail must merge online + offline journeys seamlessly
➤ Contrary to popular belief, the target group using Self-Checkout solutions is not just the younger generation
𝟐. 𝐑𝐞𝐚𝐥-𝐭𝐢𝐦𝐞 𝐩𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐰𝐚𝐬 𝐭𝐡𝐞 𝐦𝐢𝐬𝐬𝐢𝐧𝐠 𝐥𝐢𝐧𝐤
➤ Traditional loyalty apps were not sufficient for insights and adjustment because interaction stops during shopping
➤ Smart Carts and Handheld Scanners enable real-time influence during the actual purchase moment (coupons, recommendations, behavior analysis)
𝟑. 𝐋𝐨𝐰-𝐢𝐧𝐯𝐞𝐬𝐭𝐦𝐞𝐧𝐭, 𝐬𝐜𝐚𝐥𝐚𝐛𝐥𝐞 𝐜𝐥𝐢𝐩-𝐨𝐧 𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐰𝐨𝐧 𝐚𝐭 𝐟𝐚𝐦𝐢𝐥𝐚
➤ Full cart replacement was not viable
➤ Retrofit / clip-on approach reduced CAPEX and friction while maintaining flexibility
➤ Sharing the charging station and checkout zone for all Self-Checkout touchpoints
➤ AI camera vision additionally supports loss prevention algorithm
🎤 𝗦𝗺𝗮𝗿𝘁 𝗖𝗮𝗿𝘁𝘀 𝗗𝗲𝗰𝗼𝗱𝗲𝗱: 𝗪𝗵𝗮𝘁 𝗥𝗲𝘁𝗮𝗶𝗹𝗲𝗿𝘀 𝗡𝗲𝗲𝗱 𝘁𝗼 𝗞𝗻𝗼𝘄 𝗕𝗲𝗳𝗼𝗿𝗲 𝗖𝗵𝗼𝗼𝘀𝗶𝗻𝗴 𝗮 𝗦𝘆𝘀𝘁𝗲𝗺
- Kevin Müller, Director Retail Acceleration shopreme
𝟏. 𝐓𝐡𝐞𝐫𝐞 𝐢𝐬 𝐧𝐨 “𝐨𝐧𝐞-𝐬𝐢𝐳𝐞-𝐟𝐢𝐭𝐬-𝐚𝐥𝐥” 𝐒𝐦𝐚𝐫𝐭 𝐂𝐚𝐫𝐭
➤ Smart Cart success depends on store reality (operations, assortment, customers), do not just compare feature lists.
➤ Retailers must classify solutions (form factor, recognition, loss prevention) and ask the right, critical questions before deciding.
𝟐. 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 & 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐚𝐫𝐞 𝐭𝐡𝐞 𝐫𝐞𝐚𝐥 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭𝐢𝐚𝐭𝐨𝐫
➤ The same Smart Cart hardware in different stores can lead to completely different outcomes depending on the software.
➤ One integration enabling multiple checkout methods = scalability & flexibility.
𝟑. 𝐒𝐦𝐚𝐫𝐭 𝐂𝐚𝐫𝐭𝐬 = 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 + 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 𝐝𝐫𝐢𝐯𝐞𝐫
➤ Reduce queues by removing large baskets from checkout
➤ Enable retail media at the point of decision with measurable ROI
➤ Reduce shrink using multi-layered loss prevention
➤ Assist shoppers with personalized recommendations, and more throughout the entire shopping journey
🎥 Watch both full talks on YouTube, including exclusive analytics insights into famila's Self-Checkout ecostem 🛒💜
Self-Checkout at famila Nordost: https://www.youtube.com/watch?v=B7hsCLIqTRY&t=19s
Smart Carts Decoded: https://www.youtube.com/watch?v=b2c_JFWQ5Nw&t=12s
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