Perth Web Hosting

06/08/2026

At Perth Web Hosting, we pride ourselves on providing friendly, professional, and knowledgeable support to every customer. It's upsetting for a small business to reach this stage, as we've had to speak up after a few calls lately.

However, we'd like to remind everyone that abusive, aggressive, or disrespectful behaviour towards our team will not be tolerated.

Our staff deserve to work in a safe and respectful environment. This includes:
• Raising your voice or yelling at our team.
• Speaking down to or belittling our staff.
• Using abusive, offensive, or threatening language.
• Personal insults or intimidation.

We understand that technical issues can be frustrating, and we're here to help. We will always do our best to resolve problems quickly and professionally. All we ask in return is that our team is treated with the same respect they show our customers every day.

If a caller becomes abusive, we reserve the right to end the call immediately. Continued abusive behaviour may also result in support being refused or your services being ended. Remember, we want to help solve your problem.

Thank you to the overwhelming majority of our customers who treat our team with kindness and respect. We genuinely appreciate it, and it makes all the difference.

– The Perth Web Hosting Team

18/07/2026

Service Outage Update — cPanel Servers
Late last night, we experienced a hardware-level outage affecting 5 of our cPanel servers, caused by a vSAN sync failure across a bank of drives.
What happened:

1 VM was safely migrated and restarted with no extended downtime
4 servers had shut down but refused to power on , prompting an emergency on-site visit to our Datacentre
The faulty node was identified and restarted, restoring all servers by 2:30am

Follow-up issue:
A routine update triggered during the post-reboot process caused further disruption to the operating system on the affected servers. Our team worked directly with CloudLinux to resolve this, and full service was restored by 2:00pm.

What we're doing next:
We're currently investigating the root cause, especially as this hardware has run reliably since installation in May 2020, to reduce the risk of recurrence.

We know outages like this are frustrating and fall short of what you expect from us. While hardware failures can't always be predicted, we take the impact seriously and are committed to improving our resilience going forward.

Thank you for your patience — Perth Web Hosting sincerely apologises for the disruption.

09/07/2026

Service Update – cPanel / Webmail Login Issues Resolved ✅

This morning, some customers experienced issues logging into cPanel, Webmail, or WHM due to a licensing issue with the cPanel licensing servers.

The issue was not specific to Perth Web Hosting and affected hosting providers worldwide that use the cPanel platform.

cPanel has now released a fix, and we have applied the required updates across all of our servers.

If you previously received a licensing error when accessing cPanel, Webmail, or WHM, please try logging in again. The issue has now been resolved.

cPanel Notification:

SymptomsThe cPanel license is unable to be refreshed. License checks will timeout, or stall when manually attempted. # /usr/local/cpanel/cpkeycltUpdating cPanel license... CauseThere was an issue wi...

08/07/2026

If you're with Telstra, you may have issues accessing your website and email due to a national outage with the carrier. There are no issues on our side, and you should be able to connect via another provider.

05/05/2026

Update on the cPanel Vulnerability (CVE-2026-41940)

Our number 1 priority is to ensure all our servers are secure and client sites are safe. On strong industry advice and as a precaution, Perth Web Hosting has decided to restrict access to cPanel, WHM (resellers), and cPanel webmail.

We understand this can be a minor inconvenience, but this is only for the short term.

The reason why we've taken this approach is that cPanel's first patch didn't fully resolve the exploit. The other reason is that at least two Australian providers have been affected. The National Institute of Standards and Technology has assigned this a 10/10 rating, which is very rare for a software company to receive; hence, we have taken this measure.

We continue to monitor all reports, and our action is to protect everyone. We will lift this block as soon as we can and it is safe to do so.

In the mean time, there is no impact to website or email services. If you need to access your files, you can use Filezilla.

30/04/2026

Yesterday, a vulnerability was discovered in the cPanel software around 3:30am 29th April 2026. (CVE-2026-41940).

We were alerted to temporarily block the main cpanel ports until the fix has been patched by cPanel. Note, this issue affected all hosting providers who run their hosting platforms on cPanel - not just us.

By 9am, cPanel released a fix to patch the vulnerability, and we had all our servers patched by 9:45am.

We are continuously monitoring the status of this vulnerability, as this has been marked as extremely serious by the NIST.

cPanel has now released a statement to say the vulnerability has been fixed as long as we're running the latest version of cPanel, which we have triple-checked on all our cPanel servers. We are still monitoring forums as well as the security alert. We will advise if we need to take further action. Thank you

Site information:

Latest Article Changes:04/29/26 02:46PM CST: Updated article's required actions and added detection script.04/28/26 04:36PM CST: Updated article to include patched versions.04/28/26 03:19PM CST: Up...

14/04/2026

🚨 Can you host your website with us if another developer built it?

Short answer… YES (most of the time).

But here’s where it gets interesting 👇

💡 If your site is built on WordPress — you’re good to go.
We host WordPress sites every single day. No issues. No lock-in.

🚫 If it’s built on Wix or Squarespace — that’s where things stop.
Those platforms lock you in, meaning you can’t move your site elsewhere.

And that’s the real problem…

❌ You’re stuck on their platform
❌ Limited flexibility
❌ Paying in USD 💸
❌ No proper support when things go wrong

⚠️ Let’s clear up a common myth:
“We don’t support WordPress.”

👉 Completely false.
Over 90% of the sites we host are WordPress.

💥 Here’s what most people don’t realise:

A lot of developers…
• Don’t run their own servers
• Resell someone else’s hosting (Over east or overseas)
• And when something breaks… they’re stuck waiting on another provider 😬

✅ At Perth Web Hosting:
• We own and operate our infrastructure
• Everything is run right here in Perth 🇦🇺
• No reselling. No middlemen.
• High-availability hosting you can actually rely on

👉 Moral of the story:
Choose a platform that gives you freedom — not one that locks you in.

Want to know if your site can be hosted with us?
Send us a message 👍