Mando Group

06/12/2021

On average in 2020, we each created an estimated 1.7MB of data every single second. In the next 3 years we will generate more data than we did in the past 30 years.

Whilst this shows progress and the speed of digital growth across the globe, the data is only useful if it’s properly, managed. Indeed many utilities companies still don’t even track, report and use their website analytics effectively, let alone create a compelling and coordinated data strategy across data and organisational silos.

What was it that Gordon Gecko once said in the movie Wall Street? “The most valuable commodity I know of is information.”:

The movie might have been fiction, but the message it could be argued, is nothing but fact.

Understanding that data and analytics are a vital part of any digital strategy is pivotal to success, and you can find out more about building digital solutions and understanding the 'problem with data' in our latest Playbook.

Get your copy now: https://hubs.la/Q0104pBm0

03/12/2021

“Human nature is like water. It takes the shape of its container.” ― Pulitzer Prize Winner, Wallace Stevens

If you’re offering a product that nobody can live without, then you should have a service to go alongside it. We know the challenges that water companies face when it comes to people, how they attract the right ones and how they help them to grow.

A 2020 academic study from Microsoft and Goldsmiths, University of London found that 69% of UK leaders believe their organisation currently has a digital skills gap, with 70% expecting to experience one over the next year. Now is the time to invest...

People are a vital part of any digital strategy, and you can find out more about building digital solutions and understanding the 'problem with people' in our latest Playbook.

Get your copy now: https://hubs.la/Q0102_PY0

01/12/2021

Many water companies are still scared about experimenting with customer experience because of the perceived potential impact on customer satisfaction – but, in truth, that doesn’t have to be the case.

Did you know... that according to salesforce research 63% of consumers expect businesses to know their unique needs and expectations, while 76% of buyers expect the same thing.

For water and wastewater companies seeking to engage with their customers and deliver a better service based on needs not assumptions research like this is vital.

Experimentation is a key element of customer experience in the digital age. Start slow and build maturity over time. But do it now!

You can find out more about building digital solutions and understanding the 'problem with thinking you know what your customers want' in our latest Playbook.

Get your copy now: https://hubs.la/Q0102YRY0

19/11/2021

Our transformational work with Universities Superannuation Scheme (USS) has been recognised in the Sitecore Awards 2021.

We are so proud of all the innovative and forward thinking customers we get to work with. Engineering change is at that heart of everything we do and awards like this highlight the importance of digital transformation.

Click to read more about our continued partnership with USS.
https://hubs.la/H0_w1_f0

19/10/2021

Mando has launched a business partnership with Digizuite a SaaS company in Digital Asset Management software (DAM) that streamlines all digital content in one central platform.

With their collective focus on DXPs, Mando and Digizuite joined forces to promote and implement best-of-breed digital ecosystems for all customers.

In such a fast-changing digital environment, we understand that strong partnerships are the key to engineering continued success. We pride ourselves on the long-term relationships that we build.

https://hubs.la/H0ZDHD40

12/10/2021

"56% of customers are happy to share their browsing history if they get more personalised content."

This is from a study by Sitecore and presented at last week.

In an everchanging world it has never been more important to not only have a 360 degree view of the customer but a complete view of your assets.

This means your business can have flexibility, agility, speed and most of all you are serving relevant content to your customers.

In a time where companies are being judged on the last best digital experience that a customer has anywhere, what are you doing to make sure your customers have unique experiences tailored to their specific needs for engaging in your digital estate?

Content needs to be at the heart of your business and driving every decision, this can be done efficiently using solutions like Content Hub. Get in touch if you'd like a 'Power of the Possible' conversation on managing your content to maximise omnichannel interaction and engagement.

https://hubs.la/H0ZbdYC0

Want to know what content hubs are all about? Learn how they tackle today’s marketing challenges and add value to your organization.

07/10/2021

Last day of today and already a morning of great insights into Sitecore's composable offering and how it can be integrated efficiently and easily with partners like us.

If you want to learn more about Sitecore's 4 acquisitions:

Four51 - Deliver faster experiences with Headless development.
Moosend - Save time with marketing automation.
Boxever - 360-degree view of customers, advanced segmentation, real-time decisioning and experimentation.
Reflektion - Improve experience with AI search and recommendations

Want to hear more? Comment below or send a direct message to hear how these products can help your business.

06/10/2021

We are at the today and there are some great insights being shared:

• 36% of consumers will not have a need to return to in-store shopping.
• 3/4 of consumers want a mix between an in-store and digital experience.
• 50% want the option to escalate to a live person.

Are these the statistics you were expected to see? Are you personalising your experiences? As a Sitecore Partner, we are happy to help in this area.

04/10/2021

Happy Monday! Not long to go until Sitecore's Symposium 2021 , 5-7th October.

We're looking forward to keynote speakers John Legend and Netflix CMO Bozoma Saint John, as well as talks from leading brands and digital experience experts.

For all the Sitecore advocates out there, there's still time to register using the link below.
Comment below if you are already going, we would love to say hello 😃

22/09/2021

Don’t assume what your customers want, learn what they want and adapt to what they want or get left behind. This was the opening message from Alexander Atzberger at

We are attending Optimizely today. Are you attending? Please comment below if you are so we can say hello :)

20/09/2021

On Friday we celebrated 24 years of Mando but most of all we got to celebrate all the amazing people we work with and recognise some fantastic achievements.

Its been 21 months since we have been able to get together like this and I think everyone will agree you cannot beat in person events!

We all took lateral flow tests before attending and every precaution was taken to keep everyone safe.

We had the official awards presented by Mark Simpson but the highlight of the night is always Adam Friday presenting the unofficial awards, this man has a gift for comedy 👏

Here are the winners 🏆

OFFICIAL

INSIGHT - Grace Snow

COLLABORATION - Alexandra Holloway

MOMENTUM - Paul Hamblett

PRODUCT KNOWLEDGE - Chris Thompson

CUSTOMER FOCUS - Alexandra Holloway & Taylor

SIMPLIFICATION - Antony Smith

EMPLOYEE OF THE YEAR :Andy Pimlett

NON OFFICIAL

Ground Breaker - Catherine Rigby

Judge FEDD - Grace Snow

Dazed and enthused - Steven Thompson

Seal life centre - Alexandra Holloway

The Postman - Kieron Trivedi

"It's Agile" - Paul Hamblett

"The last 5 minutes" - Graham Sharples

"Prophet-ability" - Andrew Wallace

"Heart of the business" - Sarah Davies

Please show our award winners some love in the comments below :)
Many more pictures to come 🥰