Connex AI

25/06/2026

Winner: Speech-to-Text Solution of the Year 🏆
We are proud to announce that ConnexAI has won 'Speech-to-Text Solution of the Year' at the 2026 AI Breakthrough Awards.

The AI Breakthrough Awards recognise the leading companies, technologies and products driving innovation in artificial intelligence worldwide.

Accurate speech-to-text technology is the foundation agentic AI relies on to understand and act on every customer conversation. This award reflects the work of the speech experts in our AI Research Lab, whose technology breakthroughs are enabling enterprises to turn everyday conversations into better outcomes and measurable productivity gains.

Read more about this year's awards: https://connex.ai/uk/resources/connexai-wins-speech-to-text-solution-of-the-year-at-the-ai-breakthrough-awards

26/05/2026

Winner: Best AI Agent Platform 🏆
We are proud to announce that ConnexAI took home the award for 'Best AI Agent Platform' at the AI and Software Development Awards 2026, hosted by Computing.

Held at London's Guildhall, the inaugural awards celebrated the pioneers, teams and organisations driving innovation across AI and software development.

This award recognition reflects the dedication of our engineers, product teams and AI Research Lab, who are setting the standard for what agentic AI can achieve for enterprise businesses.

Read more information about this year's awards: https://lnkd.in/e6zQU5Nw

20/02/2026

"Everyone who calls in speaks to Hope. Hope is our AI agent, our most well-equipped agent that we have on staff." — Todd Dunayer, Chief Technology Officer at Realm Health

Realm Health delivers affordable healthcare solutions to America's transportation industry. When members call, they're often dealing with difficult moments in their lives and need empathetic, knowledgeable support around the clock.

By deploying ConnexAI's AI Agent, AI Voice, and AI Analytics technology, Realm Health has transformed how they serve their members.

The results:
• 30% decrease in calls to live agents
• 24/7 availability with zero downtime
• AI capacity equivalent to adding 50 people
• Real-time analytics that can assess 100 calls in the time it takes a human to review one

Watch the full story here: youtube.com/watch?v=rpVbK_CIQYo

To see how agentic AI could scale your member engagement, visit: https://lnkd.in/euYTpwea

"Everyone who calls in speaks to Hope. Hope is our AI agent, our most well-equipped agent that we have on staff." — Todd Dunayer, Chief Technology Officer at...

16/01/2026

We are pleased to announce that ConnexAI has received the 'Agentic AI' Award at the Global AI Awards.

The Global AI Awards celebrates the very best in artificial intelligence, honoring companies delivering groundbreaking solutions with real-world impact.

We'd like to congratulate all of this year's honorees, as well as our incredible ConnexAI product development team, on this well-deserved recognition.

View the full list of this year's winners here: http://bit.ly/4j7fNdy

14/01/2026

"I would recommend ConnexAI to anyone who wants to win." — Bill Richmond, CEO & Co-founder at CareGuide

CareGuide is a US-based medical bill advocacy company helping patients navigate unexpected hospital bills and protect their financial well-being.
By partnering with ConnexAI to deploy AI Voice, AI Agent, and AI Analytics technology, CareGuide has transformed their customer engagement while preserving the empathy their sensitive work demands.

The results:
• Zero missed customer interactions, with 24/7 AI coverage.
• 10–12% increase in data captured to support patient advocates.
• Savings nearly doubled in the first 10 months of 2025 compared to all of 2024.
• Bilingual AI automatically detects and switches languages, making patients feel understood.
• Omnichannel continuity lets patients move seamlessly between phone and email, with all interactions centralized for both AI and human teams.

To see how ConnexAI could help your organization deliver empathetic, always-on customer engagement, visit: https://connex.ai/ai-agent