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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

MonsterNet

Name: MonsterNet
Address: Monsternet Highland Ltd, teclan business centre, Tore, IV67RZ, GB
Telephone: +441463513260
Price range: Not Applicable
Rating: 5

Monsternet offer broadband services throughout the Highland region. Please drop us a message if we can assist you with any of these services.
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We also offer whole home wifi, Starlink and 4G/5G installation services and cctv supply and installation. Monsternet was founded on the simple premise of delivering superfast, modern broadband to the communities in and around Inverness who were not getting the superfast speeds they should be getting.

28/10/2026

28/10/26 @ 0930
Thankfully SSE appear to have restored power to the areas that were affecting our access points. All of our access points with the exception of 1 are now back up and working.

We always ask our customers not to reset any part of their equipment as this will cause a loss of configuration settings and an engineer visit will be required. This will be charged to your account.

If you have reset your equipment please email us at [email protected] and we can arrange for an engineer to call as soon as we can arrange it. Please note that this will be charged to your account and it may be several days before we can get to you.

The Monsternet team

For any power related issues you can follow SSE power track for any updates

If you have no service we ask that you do not attempt to reset any of the equipment and to contact us either using the form at the bottom of this page or by sending an email to [email protected]

27/10/2026

26/10/26 @ 0900
Again this morning we find some areas still without power and some others that have lost power in the latest winds that we have had overnight and continue to have this morning.

There are alt least 4 power outages that are affecting a small number of customers within our network. Thankfully the majority of our customers were restored last night.

We will continue to monitor the situation throughout the day and will update our affected customers when the situation changes.

Again, we apologise to those customers without service and thank you for your understanding.

We always ask our customers not to reset any part of their equipment as this will cause a loss of configuration settings and an engineer visit will be required. This will be charged to your account.

If you have reset your equipment please email us at [email protected] and we can arrange for an engineer to call as soon as we can arrange it. Please note that this will be charged to your account and it may be several days before we can get to you.

The Monsternet team

For any power related issues you can follow SSE power track for any updates.

If you have no service we ask that you do not attempt to reset any of the equipment and to contact us either using the form at the bottom of this page or by sending an email to [email protected]

26/10/2026

26/10/26 @ 1930
Thankfully SSE appear to have restored power to the Core element that has been offline since yesterday. This is ahead of what they earlier stated. Great to see them restoring so many sites in what has been difficult conditions to work in.
We do have a very small number of customers that are still affected and this does look to be power related. We will continue to monitor this throughout this evening and overnight and will provide further updates as we receive them.
Again, we apologise to those customers without service and thank you for your understanding. We will continue to monitor the situation and update everyone when we get more information or the situation changes.
We always ask our customers not to reset any part of their equipment as this will cause a loss of configuration settings and an engineer visit will be required. This will be charged to your account.
If you have reset your equipment please email us at [email protected] and we can arrange for an engineer to call as soon as we can arrange it. Please note that this will be charged to your account and it may be several days before we can get to you.
The Monsternet team
For any power related issues you can follow SSE power track for any updates here
If you have no service we ask that you do not attempt to reset any of the equipment and to contact us either using the form at the bottom of this page or by sending an email to [email protected]

26/10/2026

26/10/26 @ 1730
SSE have updated the fault that they have that is affecting our Core network element and it is now expecting to have resolved this fault by 8pm tomorrow the 27th.
This is very frustrating as we are very much at their mercy. We are aware that SSE fault still have many faults outstanding but we had hoped for a resolution today. This continues to cause a loss of service for some customers and for this we apologise. Unfortunately this is outside of our control. Monsternet are unable to change this in anyway as the fault is not within our own network and at this time it is purely a power supply issue.
In the meantime we ask you to be patient and as always please do not reset any part of your equipment. If left alone it should all return to service on its own once SSE have restored the power at the affected point in our network.
You can follow the progress on SSE power track and the reference is UF2801.
Again, we apologise to those customers without service and thank you for your understanding. We will continue to monitor the situation and update everyone when we get more information or the situation changes.
In these situations Monsternet are very much at the mercy of SSE and all we can do is to monitor the situation and update our customers accordingly.
We always ask our customers not to reset any part of their equipment as this will cause a loss of configuration settings and an engineer visit will be required. This will be charged to your account.
If you have reset your equipment please email us at [email protected] and we can arrange for an engineer to call as soon as we can arrange it. Please note that this will be charged to your account and it may be several days before we can get to you.
The Monsternet team
For any power related issues you can follow SSE power track for any updates here
If you have no service we ask that you do not attempt to reset any of the equipment and to contact us either using the form at the bottom of this page or by sending an email to [email protected]

26/10/2026

We are aware of an SSE fault that is affecting one of our Core network elements. This is causing a loss of service for some customers and for this we apologise. Unfortunately this is outside of our control. Monsternet are unable to change this in anyway as the fault is not within our own network and at this time it is purely a power supply issue.

SSE currently have a restoration time of 8pm this evening but we hope that now that it is once again daylight and much calmer than yesterday that they might improve on this time. However SSE currently have 228 faults in Scotland that they are dealing with.

In the meantime we ask you to be patient and as always please do not reset any part of your equipment. If left alone it should all return to service on its own once SSE have restored the power at the affected point in our network.

You can follow the progress on SSE power track and the reference is UF2801.

Again, we apologise to those customers without service and thank you for your understanding. We will continue to monitor the situation and update everyone when we get more information or the situation changes.

The Monsternet team.

23/10/2026

23/[email protected]
As most of us are aware we have 2 named storms this weekend and possibly a 3rd now arriving next Tuesday.
Storm Austen is currently under way but the worst of it is affecting the South coast with rain in our area later today and through the rest of the weekend.
Storm Boelo arrives within our area tomorrow and this storm will definitely affect us locally. Winds are expected to Gust between 60 and 70 mph at lower levels with the West coast seeing possibly 80 to 90 mph winds. It is also expected that higher ground may see winds in excess of 100 mph.
Disruption is expected for travel and power outages are also expected due to trees falling on powerlines.
Our network may be affected if powerlines are damaged and a loss of service is anticipated. If you do lose service we ask that you drop us a short, polite email and to check SSE`s powertrack site to see if there are any outages in the area or close by the area that may be the cause of the loss of service.
In these situations Monsternet are very much at the mercy of SSE and all we can do is to monitor the situation and update our customers accordingly. We do not operate 24 hours, 7 days a week as we are a small company but we will at all times endeavour to keep our customers updated.
We always ask our customers not to reset any part of their equipment as this will cause a loss of configuration settings and an engineer visit will be required. This will be charged to your account.
If you have reset your equipment please email us at [email protected] and we can arrange for an engineer to call as soon as we can arrange it. Please note that this will be charged to your account and it may be several days before we can get to you.
The Monsternet team
For any power related issues you can follow SSE powertrack for any updates here
If you have no service we ask that you do not attempt to reset any of the equipment and to contact us either using the form at the bottom of this page or by sending an email to [email protected]

19/07/2026

17/07/26
We have been waiting for parts to arrive since the damage caused by the first storm we had which was over 2 weeks ago.
Without notification these parts arrived yesterday so we took advantage of this and have now replaced our main switch which was destroyed by a lightning strike along with several other pieces of equipment.

As this was an emergency repair we completed the works without notification yesterday. We are aware that this would have affected all of our customers at some point during the installation procedure but we felt this was necessary as we were running on a temporary basis.

We expect the new equipment to take a few days to stabilise and we hope that we will be back to normal early next week.
We thank everyone for their patience throughout what has ben a very difficult time for Monsternet as a company due to the unprecedented situation we found ourselves in.

If you have reset your equipment please email us at [email protected] and we can arrange for an engineer to call as soon as we can arrange it. Please note that this will be charged to your account and it may be several days before we can get to you.

The Monsternet team

For any power related issues you can follow SSE powertrack

If you have no service we ask that you do not attempt to reset any of the equipment and to contact us either using the form at the bottom of this page or by sending an email to [email protected]

11/07/2026

11/07/26
We have been working through several issues today that have been caused by last nights thunderstorm.

We have managed to identify and rectify several issues but are aware that a very small number of customers remain without a service this evening.
We have now stood down for today and will resume again tomorrow to identify the remaining issues with a view to resolving these as soon as we can.
We thank those without service for their understanding during which has been an unusual couple of weeks for us due to weather related damage.
If you have reset your equipment please email us at [email protected] and we can arrange for an engineer to call as soon as we can arrange it. Please note that this will be charged to your account and it may be several days before we can get to you.

The Monsternet team

For any power related issues you can follow SSE powertrack for any updates here
If you have no service we ask that you do not attempt to reset any of the equipment and to contact us either using the form at the bottom of this page or by sending an email to [email protected]

02/07/2026

02/07/2026 @ 1330
We are currently awaiting the delivery of several spare parts to allow us to get on with rebuilding the Network after last weeks thunderstorm.

We are still running on a temporary set up at the moment and we are working to sustain that. Please be aware that until we are able to replace these parts that service in some areas may still be affected at times.

Once we have the required parts we will look to progress with the work as soon as possible and there may be slight further disruption at times until this work is fully completed.

We will continue to update our Web page and page.

If you have a loss of service please do not reset any part of your equipment as this will cause a loss of configuration settings which will require an engineer visit which could take several days.

In the first instance power off all of your equipment and leave it for 60 seconds then power it all back on again.

If you have reset your equipment please email us at [email protected] and we can arrange for an engineer to call as soon as we can arrange it. Please note that this will be charged to your account and it may be several days before we can get to you.

The Monsternet team

For any power related issues you can follow SSE powertrack for any updates here
If you have no service we ask that you do not attempt to reset any of the equipment and to contact us either using the form at the bottom of this page or by sending an email to [email protected]

29/06/2026

29/06/26 @ 1330
We have now been able to completely confirm all of the items that were damaged due to last Thursdays storm. Unfortunately we have lost some switching equipment as well as several radio access points and an amount of clabling.

We have however managed to implement our disaster recovery plan and as of this lunchtime all of our customers are now back online apart from a very small number in the Clunes area.

Currently for all customers this is a temporary fix until we are able to get the required parts and to then start to rebuild the damaged parts of the network. This will be completed in the coming weeks.

We would like to thank everyone for their patience and we understand the frustration that some people have expressed but this was a very unfortunate incident for all involved.

We would like to thank all staff involved in getting us to this stage as it has been a very hard few days for them all and their commitment has been exceptional.

We apologise to those still without service and ask that you remain patient until we can fully restore all of our network elements.

If you have a loss of service please do not reset any part of your equipment as this will cause a loss of configuration settings which will require an engineer visit which could take several days.
In the first instance power off all of your equipment and leave it for 60 seconds then power it all back on again.

If you have reset your equipment please email us at [email protected] and we can arrange for an engineer to call as soon as we can arrange it. Please note that this will be charged to your account and it may be several days before we can get to you.

The Monsternet team

For any power related issues you can follow SSE powertrack for any updates here
If you have no service we ask that you do not attempt to reset any of the equipment and to contact us either using the form at the bottom of this page or by sending an email to [email protected]

Address

Monsternet Highland Ltd, Teclan Business Centre
Tore
IV67RZ

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+441463513260

Website

http://www.monsternethighland.com/

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