BHMI Enterprise Software

10/28/2026

🎙️ PIONEERS IN PAYMENTS: The Future of Real-Time Payments with Rusiru Ganasena of The Clearing House

In the latest episode of Pioneers in Payments, BHMI’s Donna Blum sits down with Rusiru Gunasena, SVP at The Clearing House, to explore the rapid adoption of real-time payments and what’s next for the industry.

With more than 1,300 financial institutions participating in The Clearing House’s RTP® network, Rusiru shares valuable insights on:

🔹 The growing demand for faster payments from consumers and businesses
🔹 How richer payment data can improve reconciliation, automation, and decision-making
🔹 The rise of embedded payments and digital platforms
🔹 Real-time payments, fraud prevention, and common misconceptions
🔹 Modernization challenges and practical approaches to RTP adoption
🔹 New opportunities for payment processors to enhance customer experiences and operational efficiency

Rusiru also shares practical advice for financial institutions looking to get started with real-time payments, emphasizing the importance of understanding customer needs and taking a methodical approach to modernization.

▶️ Watch the full episode on YouTube:
https://youtu.be/4Fu088UrHBc

🎙️ Host: Donna Blum, BHMI 🎙️ Guest: Rusiru Gunasena, The Clearing ...

10/26/2026

🔎 MODERNIZATION MONDAY: Cost Center vs. Value Driver

Is your payments back office seen as an unavoidable expense or a strategic advantage?

Too often, back-office operations are viewed as a cost of doing business. But with the right technology, your back office can become a source of greater efficiency, actionable insights, improved decision-making, and new revenue opportunities.

Modern back-office technology can help payment processors and financial institutions reduce manual processes, improve operational visibility, and unlock greater value from their payments operations.

At BHMI, we help organizations with complex, high-volume processing needs modernize their back offices, reduce complexity, and increase visibility.

📄 Explore our WHITE PAPER: Transform Your Payments Back Office into a Profit Center

https://bhmi.com/transform-the-payments-back-office-from-a-cost-center-to-a-profit-center-whitepaper/

As we wrap up our Modernization Monday series, thank you for joining us to explore the challenges and opportunities shaping the future of payment operations.

📊In way of a summary, we invite you to view our INFOGRAPHIC: The 7 Biggest Back-Office Challenges Facing Payment Processors

https://bhmi.com/the-7-biggest-back-office-challenges-facing-payment-processors/

We look forward to continuing the conversation about how modern technology can help organizations improve efficiency, profitability, and client satisfaction.

10/22/2026

🎉 Please join us in welcoming Nancy Fusco to the BHMI team!

Nancy Fusco joins our team as a Senior Technical Writer. In her role, she will help document the configuration, operation, and management of Concourse Financial Software Suite that is a rules-based back-office platform used by processors, financial institutions, card issuers, payment networks around the world.

Nancy will leverage 17 years of payments experience in core banking, financial transactions-based applications, and related payment initiatives. Her early career experience also includes roles in industries such as web development and photography. Nancy holds several AI and project management certifications.

Outside of work, she enjoys cozy gaming on her PS5, cooking, and painting with ink and watercolors.

We're excited to have Nancy on board and look forward to the experience and perspective she'll bring to BHMI!

10/21/2026

📊 INFOGRAPHIC: A Unified Back-Office Platform for Modern Payments

How can payment processors reduce complexity, automate operations, and gain greater visibility across the payment lifecycle?

The Concourse Financial Software Suite® brings five integrated modules together on one unified platform to help streamline back-office operations, including reconciliation, fees and commissions, disputes, and extended settlement.

Explore our infographic to see how an integrated approach can help reduce operational costs, improve data integrity, accelerate exception resolution, and support scalability.

🔗 Explore the infographic: https://bhmi.com/a-unified-back-office-platform-for-modern-payments/

10/19/2026

🔎 MODERNIZATION MONDAY: Customer Experience Impact

Are operational inefficiencies and delays causing customers to look elsewhere?

Your customers may never see your back office, but they absolutely experience its impact. Delayed transactions, limited visibility, and errors that require manual intervention can create frustration for customers and employees alike.

Legacy systems and inefficient processes can lead to:

▪️ Delays in processing and resolution
▪️ Errors and rework
▪️ Limited visibility into transactions
▪️ Slower responses to customer needs
▪️ A less satisfying customer experience

Operational excellence drives better customer experiences. When your back office operates efficiently, accurately, and with greater visibility, your organization is better equipped to deliver the speed and transparency customers expect.

At BHMI, we help financial institutions and payment processors modernize complex, high-volume back-office payment operations, reducing complexity and improving operational efficiency.

📖 Learn more: Read Kate Knudsen’s article in The Green Sheet, "Client Experience Begins in the Payments Back Office".
https://greensheet.com/ebooks/gs251201/ =32

📊 Explore more challenges: Check out our infographic, 7 Biggest Back-Office Challenges Facing Payment Processors.
https://bhmi.com/the-7-biggest-back-office-challenges-facing-payment-processors/

Ready to improve your back-office operations and deliver better customer experiences? Contact BHMI to explore how modern payment operations can help increase efficiency, improve profitability, and keep clients satisfied.

10/14/2026

🔎New PIONEERS IN PAYMENTS Episode: From Stablecoins to Quantum Computing

In the latest episode of Pioneers in Payments, Donna Blum speaks with Jennifer A. Miller AAP, APRP, NCP, PMC, Managing Director of AJM Ventures, about the technologies, trends, and challenges financial institutions need to understand as they prepare for the future of payments.

With extensive experience across banking, payment operations, software, and innovation, Jennifer shares insights on:

✅ Four trends shaping the future of payments: stablecoins, tokenized deposits, digital currency, and quantum computing.

✅ Why financial institutions should prepare now for quantum computing and its potential impact on payment security.

✅ How instant payments can create new opportunities across a broader range of use cases.

✅ The challenge of balancing compliance and innovation as regulations evolve.

💡 Jennifer’s silver-bullet advice: Keep the customer at the forefront of innovation and ensure new products and services deliver genuine value.

🎥 Watch the full conversation: https://youtu.be/bKDA34LSZrE

🎙️ Host: Donna Blum, BHMI 🎙️ Guest: Jennifer A. Miller, AJM Ventur...

10/13/2026

📣 The latest issue of PaymentsNOW is here!

In this issue, we’re sharing the latest insights, resources, and conversations from BHMI and the payments industry, including:

🏆 BHMI’s recognition by CIO Bulletin as “Most Innovative Payment Operations Platform”

📰 A CIO Bulletin feature with BHMI CTO Michael Meeks exploring how Concourse connects the full payment lifecycle and helps modernize payment operations

📊 Our new infographic, “The 7 Biggest Back-Office Challenges Facing Payment Processors”

👏 A tribute from BHMI’s Kate Knudsen in The Green Sheet recognizing the unsung heroes behind the scenes of payment operations

🔄 A new FinTech - Financial Technology Insights™ article on why supporting both ISO 8583 and ISO 20022 matters in the payment back office

🎙️ The latest Pioneers in Payments conversations with industry leaders from Corporate One Federal Credit Union, Corvia, FTI Consulting, Identifee, Paytroniks, Walden and Co., and WestTown Payments.

Plus, a quick 6-question assessment to help organizations evaluate whether their payments back office is holding them back, and an invitation to include BHMI in your next payments technology RFI or RFP.

👉 Take a look at the latest issue of PaymentsNOW and explore the insights and resources designed to help payment organizations prepare for what’s next.

READ NEWSLETTER HERE: https://bhmi.com/wp-content/uploads/2026/10/BHMI-Q4-2026-Newsletter.htm

10/12/2026

🔎 MODERNIZATION MONDAY: Compliance & Regulatory Pressure

Is keeping up with evolving regulations putting your payments back office at risk?

Regulatory requirements continue to evolve as faster payments, fraud prevention, and new payment technologies introduce new compliance considerations. For organizations relying on legacy systems and manual processes, keeping up can be challenging.

Fragmented information, limited traceability, and manual workflows can make it harder to demonstrate compliance, respond to audits, and adapt to changing requirements.

Compliance should be built into operations, not bolted on.

Automation and greater operational visibility can help reduce manual effort, improve traceability, and build confidence in meeting evolving regulatory expectations.

The good news? This challenge is solvable.

At BHMI, we help financial institutions and payment processors modernize complex, high-volume back-office payment operations by reducing complexity, increasing visibility, and enabling continuous processing.

📖 Looking for ways to strengthen your compliance readiness? Read our article featured in the ProSight Financial Association newsletter: 8 Ways to Audit Proof Your Payments Back Office.

👉 https://bhmi.com/8-ways-to-audit-proof-your-payments-back-office/

📊 Compliance is just one of the challenges facing payment processors today. Explore our infographic, A Unified Back-Office Platform for Modern Payments, to learn how a connected platform can help address these challenges.

👉 https://bhmi.com/the-7-biggest-back-office-challenges-facing-payment-processors/

10/05/2026

Happy MODERNIZATION MONDAY!

The payments back office faces many challenges. This week, we’re focusing on one that can be easy to overlook: the lost opportunity of ISO 20022.

ISO 20022 isn’t just a messaging format change. It’s a data opportunity.

Richer, more structured payment data can provide greater visibility, better insights, and new opportunities for innovation. But legacy back-office systems can make it difficult to capture, map, and leverage that data.

The reality is that modern payment operations need to support both ISO 8583 and ISO 20022 while continuing to process high volumes of transactions reliably.

Organizations that can effectively manage both messaging standards are better positioned to turn richer data into business value.

In his latest FinTech – Financial Technology Insights article, BHMI CTO Michael Meeks explores why supporting both standards matters in the payment back office:

👉 “Why Supporting Both ISO 8583 and ISO 20022 Matters in the Payment Back Office”
https://bhmi.com/why-supporting-both-iso-8583-and-iso-20022-matters-in-the-payment-back-office/

And ISO 20022 is just one of the challenges facing today’s payment processors. For a closer look at seven major back-office challenges, check out our infographic:

👉 7 Biggest Back-Office Challenges Facing Payment Processors
https://bhmi.com/the-7-biggest-back-office-challenges-facing-payment-processors/

10/02/2026

We’re proud to share that BHMI has been recognized by CIO Bulletin as “Most Innovative Payment Operations Platform”.

The recognition highlights BHMI’s continued commitment to innovation in payment operations and our work to help financial institutions, payment processors, and other organizations manage the growing complexity of modern electronic payments.

At the center of our approach is the Concourse Financial Software Suite®, a comprehensive back-office payment operations platform designed to help organizations manage critical processes including:

• Transaction data reconciliation
• Fees assessment
• Disputes management
• Settlement processing

For decades, BHMI has focused on solving the complex operational challenges behind electronic payments. We’re honored that CIO Bulletin has recognized that commitment to innovation and the work of our team.

👉 Read the full announcement on Business Wire:
https://www.businesswire.com/news/home/20261002436181/en/BHMI-Recognized-as-Most-Innovative-Payment-Operations-Platform-by-CIO-Bulletin