Talkdesk

Talkdesk Customer Experience. Automated. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes.

Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Learn more and request a demo at www.talkdesk.com.

05/29/2026

In the healthcare sector, piecemealing contact center solutions doesn’t just cause minor inconveniences; it disrupts patient care.

That’s why UT Southwestern Medical Center transitioned their call center operations to Talkdesk Cloud Contact Center Software.

With 25,000 employees across hospitals, clinics, education, and research facilities, UT Southwestern was seeking an all-in-one platform with

✅Call center functionality

✅Workforce management

✅Comprehensive AI capabilities

We fit the bill to a T.

Currently 95% complete in their two-year implementation journey, UT Southwestern is seeing strong satisfaction with user adoption and their new system’s feature set.

Hear from David Cannaday, UT Southwestern’s Director of Unified Communications, on the difference Talkdesk has made in everyday operations via the link below:

https://talkdesk.wistia.com/s/n5lup84ayqtfuaj?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=UT-Southwestern-Medical-Center&utm_term=Post

London Tech Week is calling! 🇬🇧Talkdesk is excited to join The AI Summit London as a Silver Sponsor. On 10–11 June, we’l...
05/29/2026

London Tech Week is calling! 🇬🇧

Talkdesk is excited to join The AI Summit London as a Silver Sponsor.

On 10–11 June, we’ll be at the historic To***co Dock to show the UK market how Talkdesk Customer

Experience Automation (CXA) is redefining the standard for customer experience automation.

📍 Find us at Booth #114
🚀 Live demos of Talkdesk CXA
🤝 Exclusive networking sessions

Learn more and book a meeting with us via the link below:

https://www.talkdesk.com/events/ai-summit-london-2026/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=The-AI-Summit-London&utm_term=1/2

This Five Star Friday, we want to talk about excellence. ⭐At Talkdesk, excellence isn’t the cherry on top; it’s the whol...
05/29/2026

This Five Star Friday, we want to talk about excellence. ⭐

At Talkdesk, excellence isn’t the cherry on top; it’s the whole sundae. 🍨🍒🍫

That’s why it’s such a sweet treat to see our customers highlight our attention to excellence in their reviews.

Talkdesk has thousands of five-star reviews because our Customer Experience Automation (CXA) platform harnesses the power of AI to transform support across entire organizations.

🗣️Curious what else customers have to say about Talkdesk CXA?

💬Check out more sweet-sounding reviews via the link below:

https://gtnr.io/dOJrUKjnm?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=Five-star-Friday-May&utm_term=2/2

Talkdesk is leading the way in Customer Experience Automation (CXA), and we’ve got the numbers to prove it. Talkdesk ear...
05/28/2026

Talkdesk is leading the way in Customer Experience Automation (CXA), and we’ve got the numbers to prove it.

Talkdesk earned top rankings in G2 Summer 2026 reports across AI customer support, conversational intelligence, and multilingual customer support.

This quarter’s results are a testament to our growth and ingenuity. We’re positioned as #1 in 17 G2 reports and among the top three vendors in 75 reports, backed by more than 1,700 five-star ratings.

Read more about Talkdesk’s leadership as the defining platform for Customer Experience Automation (CXA) via the link below:

https://www.talkdesk.com/news-and-press/press-releases/g2-summer-2026-reports/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=G2-Summer-reports-2026-PR-Press-Release&utm_term=1/2

How did LifeSearch, the UK's largest life insurance broker, transform their quality management process? By moving from r...
05/28/2026

How did LifeSearch, the UK's largest life insurance broker, transform their quality management process?

By moving from reviewing just 1% of calls to evaluating 100% of calls with the help of AI.

Using Talkdesk, LifeSearch has automated their quality checks, allowing them to shift from a monthly feedback cycle to daily coaching conversations.

This gives agents immediate feedback that empowers them to continuously improve their customer interactions.

LifeSearch is sharing their playbook in the Talkdesk Community.

Join in on the conversation via the link below:

https://community.talkdesk.com/s/cx-innovators?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=CMM-community-snippet&utm_term=4/5

Mark your calendar for June 24th at 10 a.m. PT / 1 p.m. ET for our upcoming Virtual Insurance Executive Summit.We are br...
05/27/2026

Mark your calendar for June 24th at 10 a.m. PT / 1 p.m. ET for our upcoming Virtual Insurance Executive Summit.

We are bringing together a powerhouse lineup of industry experts to discuss how carriers can navigate margin compression and turn customer experience into a strategic value driver.

Here is a quick look at our featured speakers:

🎤Rahul Kumar, Financial Services and Insurance General Manager at Talkdesk

🎤Shawn O'Connell, US Area Vice President of Financial Services and Insurance AI at Talkdesk

🎤Marisol Cornejo, Head of Solution Engineering for Financial Services, Insurance, and LATAM at Talkdesk

The event features a special fireside chat with Karin Martin, Assistant Vice President of Operations at Arbella Insurance, where she will share a candid look at Arbella Insurance's real-world journey of adopting customer experience automation.

Here’s what you’ll learn:

💡How top carriers are offsetting inflation and CAT risks

💡Strategies for using AI to securely execute complex workflows

💡Strategic frameworks for layering AI orchestration over existing core systems

Register and secure your spot via the link below:

https://www.partner-program.net/orchestrating-profitability-in-a-volatile-market/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=Orchestrating-Profitability-in-a-Volatile-Market-Webinar&utm_term=1/4

We’re proud to announce the launch of our new proactive AI agents designed for the retail and financial service industri...
05/27/2026

We’re proud to announce the launch of our new proactive AI agents designed for the retail and financial service industries. As part of our Customer Experience Automation (CXA) platform, these agents will enable organizations to enact proactive growth strategies and automate high-value outreach.

Talkdesk’s AI Agents for Retail help teams manage

🛒Cart abandonment: When shoppers abandon carts, AI agents immediately engage them through real-time conversations

🛒Personalized product recommendations: AI agents present customers with personalized product recommendations and handle the end-to-end checkout process

🛒Automate large-scale recalls: AI agents manage high-volume recall outreach across voice and digital channels and guide customers through processes such as returns, repairs, or exchanges

Talkdesk AI Agents for Financial Services automate outbound banking journeys to

💰Drive loan growth: AI agents handle data collection and disclosures for pre-qualification to move potential borrowers through the pipeline more efficiently

💰Drive deposit growth: AI agents proactively engage prospects and customers to accelerate account opening and enable faster, more intuitive account activation

💰Improve collections outcomes: AI agents engage borrowers in early-stage delinquency with compliant outreach to recover accounts faster while reducing cost and customer friction

To quote Tiago Paiva, our CEO and Founder:

“We are empowering retail and financial services leaders to stop reacting to the market and start shaping it. By automating complex, proactive journeys at scale, we are helping our customers unlock massive revenue opportunities and capture growth that was previously impossible to reach.”

Learn more via the press release linked below:

https://www.talkdesk.com/news-and-press/press-releases/outbound-ai-agents/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=Proactive-AI-Agents&utm_term=Post

✈️ Team Talkdesk is packing our bags for EXCEL 2026 in Saratoga Springs!Financial institutions are finding out that trad...
05/26/2026

✈️ Team Talkdesk is packing our bags for EXCEL 2026 in Saratoga Springs!

Financial institutions are finding out that traditional contact center tools simply cannot keep up with member expectations.

That is why we are leading the charge with Talkdesk Customer Experience Automation (CXA).

Our autonomous customer experience system

🏦Orchestrates AI agents and human teams

🏦Builds intelligent workflows tuned to business logic

🏦Helps you discover friction points in your customer journey

👋 Say hello to our experts and find out how to elevate your member experience.

Register today via the link below:

https://web.cvent.com/event/4afa248c-613b-43bb-901b-c2cb061f3fde/summary?utm_source=facebook&utm_medium=Organic-Search&utm_campaign=NYCU-Excel-2026&utm_term=1/2

Evaluating contact center performance requires reliable, aggregated data from across industries.The 2025 Talkdesk KPI Be...
05/26/2026

Evaluating contact center performance requires reliable, aggregated data from across industries.

The 2025 Talkdesk KPI Benchmarking report outlines the performance standards of leading contact centers.

Download the report to:

🚀Benchmark your contact center against industry averages

🚀Identify areas for improvement and get guidance on next steps

🚀Discover practical opportunities to enhance your team’s performance

Get your copy of the report via the link below:

https://www.talkdesk.com/resources/reports/talkdesk-contact-center-kpi-benchmarking-report/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=2025-KPI-Benchmarking-Report-Followup&utm_term=5/5

How does World Vision Canada enhance the quality of its supporter interactions? Through its AI-integrated quality manage...
05/25/2026

How does World Vision Canada enhance the quality of its supporter interactions?

Through its AI-integrated quality management program.

Using Talkdesk, World Vision Canada has efficiently automated call monitoring, lightening the load on their supervisors.

This automation allows supervisors to focus on coaching opportunities to enhance the quality of supporter interactions and drive greater engagement.

Join the Talkdesk Community and see how AI-integrated quality management transformed World Vision Canada’s contact center operations via the link below:

https://community.talkdesk.com/s/cx-innovators?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=CMM-community-snippet&utm_term=3/5

Need to automate high-volume account servicing requests, extend support beyond business hours, or deliver accurate, comp...
05/25/2026

Need to automate high-volume account servicing requests, extend support beyond business hours, or deliver accurate, compliant loan assistance at scale?

Bring your challenges to the table, and we’ll solve them together.

🗓️Join us next month at Engage!

See firsthand how Talkdesk’s Customer Experience Automation (CXA) transforms customer experience with clear insights, seamless integration, and fast growth.

Bring your toughest AI challenge, and we will tackle your scenario head-on, delivering real solutions.

Level up your customer experience and register for Engage via the link below:

https://engage.the-league.coop/?utm_source=facebook&utm_medium=Organic-Social&utm_campaign=FSI-Engage-2026&utm_term=1/2

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