Intermedia

Intermedia is a leading UCaaS, CCaaS, business cloud email and productivity applications provider. Awards:

UC Today UCaaS Provider of the Year - 2022

J.D.

Power Certified Technical Support - 2023, 2021, 2020, 2019, 2018, 2017, 2016

PCMag Editor's Choice - 2024, 2023, 2022, 2021, 2020, 2019, 2018, 2017

CRN:
• Enterprise Collaboration Product of the Year - 2022
• Channel Chiefs - 2024, 2023, 2022, 2021, 2020, 2019
• Women of the Channel - 2024, 2023, 2022, 2021, 2020, 2019, 2018
• Tech Elite 250 - 2024, 2023, 2022, 2021, 2020, 2019
• 100 Coolest Clo

ud Vendors - 2024, 2023, 2022, 2021, 2020, 2019
• 5-star Rating CRN Partner Program Guide - 2024, 2023, 2022, 2021, 2020, 2019

TMCNet:
• Unified Communications Product of the Year - 2022, 2021, 2020
• Communications Solution Product of the Year - 2022, 2021, 2020
• Unified Communications Excellence - 2022, 2021, 2020, 2019

Frost & Sullivan Top UCaaS Provider - 2024, 2022, 2019

Aragon Research Hot Vendor - 2024, 2022, 2019

07/14/2026

Modernizing your business communications doesn't have to mean replacing your entire phone system.

With Intermedia SIP Trunking, you can preserve your existing PBX while reducing telecom costs, improving scalability, and routing calls over the internet instead of traditional phone lines. As your business evolves, you'll also have a solid foundation for future cloud communications and AI-powered capabilities.

Built for reliability, Intermedia SIP Trunking includes automatic failover routing and enterprise-grade infrastructure to help ensure critical customer calls continue even during local outages.

Whether you're looking to extend the life of your current phone system or take the first step toward modern communications, SIP Trunking offers an easy path forward.

Learn more:

SIP trunking is a VoIP protocol offering direct connection to your ITSP. Find out how Intermedia's SIP trunking service can help your business.

07/13/2026

Are your customer messages getting lost in crowded inboxes?

Text messaging is becoming an essential channel for businesses looking to engage customers faster, improve response rates, and keep conversations moving. From appointment reminders to sales follow-ups, the right SMS strategy can help create a better customer experience while driving stronger business outcomes.

In our latest blog, gain practical tips for building an effective business texting workflow and the ability to confidently scale customer communications.

Read more:

Boost engagement with business text messaging. Discover how to use SMS for business to reach leads faster, improve response rates, and drive more conversions.

07/10/2026

As businesses embrace hybrid work with team members across multiple regions, traditional phone systems often struggle to keep pace. Virtual phone numbers offer a more flexible approach, enabling employees to stay connected from anywhere while maintaining a professional business presence.

Whether you're looking to modernize communications, support a mobile workforce, or improve customer accessibility, virtual phone numbers and their secure technology offer operational advantages that can grow directly alongside your organization.

Read more about virtual phone numbers and their benefits here:

What is a virtual phone number? Learn how virtual business numbers work, key benefits, and how they support flexible, secure communication.

07/09/2026

Looking to expand your service offerings and build recurring revenue streams? Learn how to become a successful telecom reseller with Intermedia’s 6-step guide to leverage white-label VoIP programs and build high-margin UCaaS revenue.

The guide covers how to:
*Select a high-availability infrastructure partner
*Define your branding and billing model
*Configure your product suite
*Establish your support and marketing framework
*Execute your go-to-market strategy
*Ensure long-term reseller success

Are you ready to deliver more value to customers while growing your business? Read the full guide:

Learn how to become a successful telecom reseller with our 6-step guide to leverage white-label VoIP programs and build high-margin UCaaS revenue.

07/08/2026

Small businesses need communication tools that are flexible, streamlined, and able to grow as they do. With Intermedia for Small Business, teams can bring voice, video, chat, email, SMS, and social communications together in one platform, helping them stay connected from anywhere and deliver better customer experiences.

With AI-powered insights, seamless integrations, and cloud-based accessibility, organizations can empower employees to work effectively while improving customer engagement across every touchpoint.

Learn more about Intermedia’s comprehensive small business solutions here:

Explore reliable & affordable business phone systems for small businesses. Enhance communication with company phone solutions that grow with your small business.

07/07/2026

"AI should reduce complexity for businesses, not create more of it.”

That perspective, shared by Intermedia’s Chief Product Officer Irina Shamkova in her interview with Technology Record, reflects how Intermedia approaches AI across business communications and collaboration.

In the article, Shamkova discusses how AI is helping businesses work smarter, communicate more effectively, and turn everyday interactions into better outcomes.

Because the most valuable AI innovations are not the ones that add more tools to manage. They are the ones that make work simpler, faster, and more productive.

Read the full article here:

The best of enterprise technology on the Microsoft platform

07/06/2026

Enterprise AI is moving beyond standalone chatbots and becoming an integral part of business communications, customer engagement, and operational workflows. Organizations are increasingly looking for AI solutions that combine automation, intelligence, and seamless integration to drive measurable business outcomes.

In fact, the shift is clear: by the end of 2026, 40% of enterprise applications will feature task-specific AI agents, up from less than 5% in 2025.

Read more about the key factors that organizations should consider when evaluating AI solutions for this year and beyond:

It’s not about chatbots anymore. Discover how to choose the right enterprise AI platform for business automation and support in our comprehensive 2026 buyer's guide.

07/03/2026

The communications market is changing quickly. Legacy platforms are being phased out, customer expectations are rising, and AI is reshaping what businesses expect from their communications providers.

For service providers, that creates both a challenge and an opportunity.

Intermedia's Service Provider Program is designed to help providers modernize with white-label UCaaS and CCaaS solutions, AI-powered capabilities, Microsoft Teams integration, and partner-first support—all while maintaining ownership of their customer relationships and brand.

Learn how:

Intermedia makes it easy for Service Providers and Telecom Carriers to sell UCaaS and CCaaS

07/02/2026

Whether you're managing customer data, financial records, healthcare information, or business communications, the challenge is the same. Protect critical information without creating friction for users.

Intermedia's Triple Shield Security™ framework was designed to do both, combining security, compliance, and usability in a single cloud communications environment.

Learn more:

Intermedia's SOC 2 audited IT security solutions ensure a level of protection you can trust. Learn more about our our high standards for security & privacy.

07/01/2026

The most effective contact centers aren't using AI to remove humans from the equation. They're using AI to make humans more effective.

Modern AI voice agents can handle routine requests, surface customer context, generate call summaries, and route inquiries based on intent, not keyword matching.

The result:

*Faster resolutions
*Better customer experiences
*More productive agents
*Higher-value conversations for support teams

Here's what the shift from legacy IVR to AI-powered automation looks like in practice:

Ditch frustrating legacy IVR systems. Discover how contact centers are using AI voice agent automation to improve agent comfort and service quality.

Address

1050 Enterprise Way, Ste. 200
Sunnyvale, CA
94089

Website

http://www.intermedia.com/

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