SmartTIX

SmartTIX Maximize productivity with the industry’s most advanced, AI-powered ticket management platform.

09/02/2026

Managing utility locating tickets shouldn't require juggling spreadsheets, emails, text messages, and disconnected software.

SmartTIX brings everything together in one easy-to-use, mobile-ready platform, giving your team the visibility, communication, and tools they need to work smarter every day.

Purpose-built for utility locators, by utility locators, SmartTIX is an AI-powered, field-ready ticket management platform designed to simplify operations from the moment a ticket is received until the job is complete.

Whether you're assigning work, tracking progress, communicating with crews, or measuring performance, SmartTIX helps eliminate manual effort so your team can stay focused on what matters most: delivering safe, efficient damage prevention.

Watch the video to see how SmartTIX helps teams manage tickets smarter—from open to close. https://smarttix.com/

#811

How long does it take your team to answer a simple operational question?• Which tickets are overdue?• Where are delays o...
08/27/2026

How long does it take your team to answer a simple operational question?
• Which tickets are overdue?
• Where are delays occurring?
• Who has the heaviest workload?
• How is productivity trending?

If the answer requires pulling information from multiple spreadsheets or manually compiling reports, you're spending valuable time looking backward instead of moving your operation forward.

Reporting shouldn't be a manual exercise.

Leaders need real-time visibility to identify trends, balance workloads, improve productivity, and make informed decisions before small issues become bigger problems.

Our latest blog, "The Hidden Costs of Manual 811 Ticket Management," explores why manual reporting slows organizations down—and how modern ticket management platforms deliver the operational insights teams need every day.

Read the full article to learn more: https://smarttix.com/news-events/hidden-cost-of-manual-811-ticket-management/

#811

📍 Global DPS 2026 is here!This week, the SmartTIX team is in Nashville for the Global Damage Prevention Summit, and we'r...
08/17/2026

📍 Global DPS 2026 is here!

This week, the SmartTIX team is in Nashville for the Global Damage Prevention Summit, and we're excited to connect with professionals from across the damage prevention community.

If you're attending, make plans to visit us at Booth #200.

Whether you're looking to improve operational visibility, streamline ticket workflows, or replace manual processes with a modern, field-ready platform, we'd love to show you how SmartTIX can help.

Stop by for a conversation, a live demonstration, and a look at how smarter ticket management supports safer, more efficient damage prevention—from open to close.

See you in Nashville!

The biggest risks in utility locating don't always start in the field.Sometimes they begin with something much smaller—a...
08/13/2026

The biggest risks in utility locating don't always start in the field.

Sometimes they begin with something much smaller—a missed note, an incomplete update, or a delayed status change.

When ticket information is scattered across spreadsheets, emails, text messages, and paper notes, even small communication breakdowns can quickly become operational problems.

The result can include:
➡️ Compliance issues
➡️ Rework and repeat visits
➡️ Customer complaints
➡️ Increased liability
➡️ Greater risk of damage incidents

Modern damage prevention depends on more than accurate locating. It depends on accurate, connected information throughout the entire ticket lifecycle.

In our latest blog, "The Hidden Costs of Manual 811 Ticket Management," we explore how manual processes create unnecessary risk and why modern ticket management platforms help teams operate with greater confidence.

Read the full article to learn more: https://smarttix.com/news-events/hidden-cost-of-manual-811-ticket-management/

#811

08/11/2026

Happy 811 Day!

Every year on August 11, we recognize the critical role that the 811 system plays in protecting our communities, underground infrastructure, and the people who work around it every day.

Behind every locate request is a coordinated effort between one-call centers, utility owners, utility locating companies, municipalities, contractors, and field crews—all working together toward one goal: preventing damage before excavation begins.
As ticket volumes continue to grow, the technology supporting these efforts becomes just as important as the process itself.

SmartTIX was built specifically for the utility damage prevention industry. Our AI-powered, field-ready ticket management platform helps organizations streamline workflows, improve communication, increase operational visibility, and manage tickets more efficiently—from open to close.

Today, we celebrate everyone who helps make safe digging possible and thank the professionals who work every day to protect the critical infrastructure we all depend on.

Just two weeks until the 2026 Global Damage Prevention Summit!The countdown is on, and the SmartTIX team is looking forw...
08/04/2026

Just two weeks until the 2026 Global Damage Prevention Summit!

The countdown is on, and the SmartTIX team is looking forward to joining industry leaders in Nashville to talk about the future of damage prevention.

As ticket volumes grow and operations become more complex, organizations are looking for smarter ways to improve efficiency without sacrificing visibility or communication.

SmartTIX be showcasing this at Booth #200. Stop by to see how SmartTIX helps teams:

➡️ Simplify ticket management from open to close
➡️ Eliminate manual processes and disconnected workflows
➡️ Improve operational visibility across field and office teams
➡️ Support faster, more confident decision-making

If you're attending Global DPS, we'd love to connect, hear about your current challenges, and show you what's possible with modern ticket management.

Learn more before the show: https://smarttix.com/news-events/meet-smarttix-at-the-2026-global-damage-prevention-summit/

07/29/2026

Adopting a new ticket management platform doesn't have to disrupt your operation.

At SmartTIX, we believe getting started should be just as intuitive as using the platform itself. That's why every implementation follows a structured onboarding experience designed to help your team transition with confidence.

From understanding your current workflows to configuring the platform, training your users, and supporting your team through go-live, we work alongside you every step of the way.

Our goal is to provide:
✔️ A smooth transition with minimal disruption
✔️ A platform configured to fit your operation
✔️ Hands-on training tailored to your team
✔️ Ongoing support to help drive adoption and long-term success

Whether you're replacing legacy software or moving away from spreadsheets and manual processes, SmartTIX makes it easy to modernize your ticket management and start seeing value sooner.

Schedule a demo to learn how easy it is to get started. https://smarttix.com/schedule-a-demo/

Can you answer this question in real time: Where are your tickets right now?If the answer requires checking multiple spr...
07/23/2026

Can you answer this question in real time: Where are your tickets right now?

If the answer requires checking multiple spreadsheets, making a few phone calls, or waiting for updates from the field, your operation may have a visibility problem.

Without a centralized view of ticket status, it's easy for issues to go unnoticed until deadlines are approaching—or have already been missed.

The result?
➡️ Delayed ticket responses
➡️ Uneven workloads across crews
➡️ Stalled tickets that slip through the cracks
➡️ More time spent chasing updates instead of managing operations

Visibility isn't just about knowing where a ticket is. It's about giving your team the information they need to make faster, better decisions.

In our latest blog, "The Hidden Costs of Manual 811 Ticket Management," we explore how limited visibility impacts productivity and why modern ticket management platforms help organizations stay ahead instead of playing catch-up.

Read the full article to learn more: https://smarttix.com/news-events/hidden-cost-of-manual-811-ticket-management/

#811

📍 SmartTIX is heading to the 2026 Global Damage Prevention Summit!This August, we'll be in Nashville joining damage prev...
07/14/2026

📍 SmartTIX is heading to the 2026 Global Damage Prevention Summit!

This August, we'll be in Nashville joining damage prevention professionals from across the industry to discuss the technologies, strategies, and partnerships shaping the future of underground infrastructure protection.

If you'll be attending, stop by Booth #200 to see how SmartTIX is helping organizations modernize ticket management with:
✅ Smarter workflows that reduce manual effort
✅ Better visibility across ticket operations
✅ Improved communication between field and office teams
✅ Faster, more informed decision-making from open to close

Whether you're a utility locating company, utility owner, municipality, or one-call center, we'd love to learn about your operational challenges and show you how SmartTIX can help streamline your ticket management process.

Learn more about SmartTIX's presence at the Global Damage Prevention Summit and why we're excited to be part of this important industry event: https://smarttix.com/news-events/meet-smarttix-at-the-2026-global-damage-prevention-summit/

We look forward to seeing you in Nashville!

How much time is your team losing to manual ticket management?It may only take a few minutes to assign a ticket by phone...
07/09/2026

How much time is your team losing to manual ticket management?

It may only take a few minutes to assign a ticket by phone, update a spreadsheet, send an email, or transfer handwritten notes into a report. But when those tasks are repeated hundreds (or even thousands) of times, they create operational bottlenecks that slow down your entire organization.

If your team is relying on:
➡️ Calls, texts, or emails to assign tickets
➡️ Multiple spreadsheets to track work
➡️ Paper notes that require duplicate entry
➡️ Hours of manual reporting each week

…it may be time to rethink your workflow.

In our latest blog, "The Hidden Costs of Manual 811 Ticket Management," we explore how these everyday processes quietly impact productivity and what utility locating organizations can do to eliminate the bottlenecks.

Read the full article: https://smarttix.com/news-events/hidden-cost-of-manual-811-ticket-management/

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Tampa, FL
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