EvonSys

The company for innovative Digital Process Automation Solutions

10/31/2026

The twists. The turns. The occasional skeleton in the queue.

Payment investigations have enough tricks of their own. We prefer to bring the treats.

Here's to fewer mysteries, faster resolutions, and keeping the frights strictly minimal.

Happy Halloween from all of us at EvonSys!

Explore our payment investigations expertise: www.evonsys.com/pega-smart-investigate
Meet TracEI: www.evonsys.com/tracei/swift-cross-border-payment-investigations

10/28/2026

Not all financial institutions approach Exceptions & Investigations from the same operational starting point.

In the Sibos 2026 panel session "From Exception to Opportunity: How Case Management Can Further Accelerate Payments," Andy Elliott, Vice President, Product Strategy at EvonSys, mapped out how the market divides across three distinct categories:

Tier-1 Banks: Massive payment volumes managed through multi-million-dollar, custom enterprise platforms.

Tier-3 Institutions: Low investigation frequency best served by basic, native Swift Case GUI tools.

Tier-2 Super-Regional Banks: High-volume regional banks that require rapid deployment, multi-rail automation, and deeper integration without heavy bespoke builds.

Andy also shared how EvonSys designed a purpose-built, SaaS-based E&I platform designed natively around Swift Case standards, providing multi-rail orchestration, Stop and Recall capabilities, and rapid cloud deployment.

Watch the complete discussion here to explore more: https://www.evonsys.com/blog/the-case-for-rethinking-payment-investigations

10/26/2026

You can do a lot with Salesforce out of the box. Knowing where to configure, where to build, and where to integrate takes a different level of expertise.

In complex environments, the wrong choice in any of those three places creates lasting cost either through unnecessary technical debt or through missed capability.

EvonSys works at the decision layer. We use standard Salesforce capabilities where they fit, introduce custom components and engineering only where they are justified, and assess where AI can sit inside the existing landscape without forcing a rebuild.

That judgment is usually what separates a clean implementation from one that becomes expensive to maintain.
Planning a Salesforce initiative?

Let’s talk about where the real decisions sit https://www.evonsys.com/salesforce

10/22/2026

"What I did almost 40 years ago when I started my career is largely the same as what many banks do today."

While cross-border payments now move in minutes with Swift gpi tracking and rich ISO 20022 data, investigations still take an average of 8 days. Speaking at Sibos 2026, Andy Elliott, Vice President, Product Strategy at EvonSys, addressed why payment exceptions remain stuck in the past.

During the session "From Exception to Opportunity: How Case Management Can Further Accelerate Payments," Andy identified 4 core structural barriers slowing down operations:

Outdated Messaging: Over-reliance on unstandardized MT199 free-text messages and manual emails requiring constant human intervention.

Chain-Based Routing: Investigations sequentially trail the multi-hop payment path, compounding latency at every step.

No Shared Taxonomy: Disparate definitions of status and 'done' across institutions, forcing manual interpretation between banks.

Missing Service Level Agreements: Absence of binding resolution timelines between intermediary banking partners.

Watch the full panel discussion featuring experts from Swift, Absa Group, and HSBC: https://www.evonsys.com/blog/the-case-for-rethinking-payment-investigations

10/21/2026

Financial institutions face growing challenges in payment investigations as transaction volumes increase, data sources multiply, and customer expectations for faster resolutions rise.
Pega Smart Investigate Agentic Automation (SIAA) introduces an orchestrated approach that connects investigation activities across the case lifecycle.
This three-tier case architecture helps financial institutions work toward higher straight-through processing (STP) rates, better visibility across the investigation journey, stronger governance and control, and a more consistent customer experience.
Is your payment investigation architecture ready for what’s next?
Talk to our experts to explore how Pega Smart Investigate Agentic Automation can support your payment investigation modernization journey:https://www.evonsys.com/contact-us

10/20/2026

Dussehra celebrates the victory of good over evil and the strength to stand by what is right.

The story of Ravana reminds us that knowledge and power mean little without the wisdom to use them well.

As technology and AI expand what we can learn, create and accomplish, the right solutions can help us make better decisions, solve meaningful problems and create lasting value.

EvonSys helps organizations put technology to work to solve meaningful challenges and achieve better outcomes.

May this Dussehra inspire us to choose wisely, find the right solutions and move forward with purpose.

Wishing you and your loved ones a happy and prosperous Dussehra.

10/19/2026

Managing complex payment inquiries while keeping pace with global standards shouldn't slow down regional and country banks. As a supporting sponsor of the 2026 Regional Bank Conference, EvonSys is heading to Houston to address these operational hurdles.

Connect with Elliott at the conference to explore practical strategies for upgrading payment architecture without disrupting day-to-day operations.

Learn how by EvonSys resolves payment exceptions and investigations faster, eliminates manual bottlenecks, and automates case management across cross-border and domestic channels.

We look forward to exchanging ideas and building new relationships across the regional banking community.

See you in Houston!

10/17/2026

European banking operations are evolving fast. From agentic AI adoption to real-time payment compliance, modernizing back-office operations requires low-code agility and deep domain expertise.

Join Mullor, Director - Payments Solutions Growth & Delivery, EvonSys, at the 5th Annual Back Office & OPEX in Banking Summit in Prague on October 20 and 21. He will be on the ground connecting with peers to discuss scaling intelligent automation across core banking functions.

Reach out to Pedro during the event to discover how EvonSys helps financial institutions streamline complex payment operations.

10/16/2026

My first job right out of school was working for a bank, processing investigations."

With decades dedicated entirely to Exceptions & Investigations (E&I), Andy Elliott, VP of Product Strategy at EvonSys, brings deep, hands-on domain expertise to payment modernization.

At Sibos 2026, Andy joined panel experts from Swift, Absa Group, and HSBC in the industry session "From Exception to Opportunity: How Case Management Can Further Accelerate Payments.

From frontline operations and specialized consulting to architecting Swift Case-compliant solutions like TracEI, Andy shares why fixing exception handling remains a top priority for modern banking.

Watch Andy's opening session highlights and the complete panel discussion here: https://www.evonsys.com/blog/the-case-for-rethinking-payment-investigations

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