OpenContact

20/02/2026

Our new website is live!!! Check it out here:

We’re OpenContact, a UK-based inbound customer contact centre. Like a chameleon, we adapt our approach for each business we work with – mirroring your brand’s personality so every customer receives consistent, in-house feeling service.

23/12/2025

22/12/2025

25 years of OpenContact 🎉

So thankful for our wonderful team and our fantastic clients — you’re what makes this place special. We couldn’t have done it without you 💙

16/12/2025

We’re excited to share that OpenContact is now a MemberWise Recognised Supplier! 🎉

This partnership reflects our commitment to helping membership organisations deliver exceptional member experiences. From multichannel contact centres to live chat and chatbot solutions, we’ve supported some fantastic membership organisations — and we’re looking forward to bringing the same expertise to MemberWise members.

10/12/2025

We’re delighted to share that OpenContact has just signed a contract with another exceptional West End restaurant — adding to our growing portfolio of high-end hospitality venues.

Our latest article, “Because exceptional hospitality doesn’t begin at the door”, explains why venues are trusting OpenContact to deliver the guest experience from the very first enquiry. We don’t just answer calls — we deliver warm, brand-aligned, multi-channel support (phone, email, live chat), manage bookings and overflow, and scale up during peak demand so restaurant teams can focus on what matters most: delivering a memorable dining experience.

If you run a luxury restaurant, fine-dining venue or iconic hospitality destination and you want every guest interaction — from first phone call to final thank-you — handled with care and consistency, we’d love to help.

Read more 👉

Why premium hospitality destinations choose OpenContact to support their teams.

30/07/2025

A little about what we do. The Real Value of a Human Voice.

29/07/2025

Not just a great team - great company too. Friday drinks in Norwich 🍹🍻

20/08/2024

For many students across the UK, it’s the month of degrees, GCSEs and A-levels! 🎓

Our team, many of whom come from prestigious university, sixth form and college backgrounds, are dedicated to delivering an outstanding service to our clients.

📸 Pictured are - Tea Dutton, Alice Ward, Agatha Kennedy, Sam O’Driscoll - who all recently celebrated their university graduations.

We're thrilled to have such bright and capable individuals representing OpenContact. Join us in congratulating them on their achievements!

28/02/2023

Our latest C-SAT scores are in and we scored an awesome 93%!!! This compares with the UK CSI score of only 79%. We already knew that Team OC were CX champions, but it's great that our client's customers agree too! 🏆

19/10/2022

Due to growth we are recruiting, and would love to find some more fantastic people who have a passion for customer service to join Team OC! 🤩

OpenContact Services Ltd is recruiting for this Customer Care Specialist vacancy on Reed.co.uk, the UK's #1 job site.