Intelligent Contacts provides interactive communication solutions for clients to deliver a great customer experience by tailoring communication and payment options to match each individual’s preference. Combining industry best practices, predictive analytics, and best of breed technology, Intelligent Contacts delivers carrier-class contact center and PBX solutions equipped to handle thousands of u
sers in multiple sites globally, yet scalable enough to affordably provide those same high end tools for small and medium sized businesses. Administered from any web browser, tablet or smart phone, Intelligent Contacts obliterates the complexity of call center setup and management. Bridging communications with interactive payments, the PCI certified Intelligent Payments suite allows customers the choice of paying with credit/debit cards or bank accounts online, over the phone, through a payment IVR, via text, or even by waving their smart phone. Simple convenience ready when the customer is. Intelligent Contacts clients have confidence they can exceed the expectations of their customers with no technology hassles, long deployment cycles, or large capital expense. Eliminating the complex, cumbersome, and outdated legacy systems Intelligent Contacts delivers instant ROI with no waiting, no installation, no headache - just results! Instant ROI. Pro Services Expertise:
• Software Integration
• Payment Interface
• Online Payments
• Custom Reports
• Call Center Best Practices
• Mobile Marketing
• VoIP Telephony
• Dialer Administration
• Campaign Management
Intelligent Contacts tailors services to meet the individual needs of your organization. From project-based work to training, best practices consulting, and even call center outsourcing, we have the right people and technology to meet any business challenge related to increasing your contact rates and service levels. Product Related Services - Intelligent Contacts provides professional services to help rapidly maximize the value of our solutions. Anything from providing a dialer administrator, running messaging campaigns, managing text/SMS campaigns, and more. Our Professional Services team is here to help you achieve superior results and maximum ROI. Consulting Services - Intelligent Contacts offers the expertise and skills to help your organization install and maintain best practices throughout the business life cycle. The IC Professional Services team provides a unique combination of knowledgeable IT professionals, industry-leading technology, and proven business processes from multiple industries. Training - Intelligent Contacts provides a variety of training options to help customers successfully adopt best practices, manage compliance challenges, mitigate risk, and maximize the effectiveness of voice, text, e-mail, and web campaigns.
