AskNicely

08/31/2026

Reminder! Upcoming webinar you don't want to miss.

Your reviews are a valuable source of customer feedback, but are they part of the bigger picture?

Join our “Mind the (review) gap” webinar to learn how to connect review data with your wider feedback program and turn it into action.

📅 Sept 1 — Americas/Europe - https://hubs.li/Q04vl6jP0

📅 Sept 2 — ANZ - https://hubs.li/Q04vl5qK0

Online review data is an essential part of a customer feedback program. But it’s often left out in data analysis, planning, and service delivery. That’s leaving a huge gap in your ability to serve customers and grow your business. Learn how to get truly complete customer insights by bringing cus...

08/27/2026

Your reviews are telling you what customers think. But are you actually listening to all of them?

Join us for "Mind the (review) gap: how to get a truly complete picture of customer feedback” to learn how to bring review data together with your wider feedback program, so you can spot trends, improve service, and strengthen your reputation.

📅 Americas/Europe: Sept 1, 10 AM PT - https://hubs.li/Q04vl84S0

📅 ANZ: Sept 2, 11 AM NZT - https://hubs.li/Q04vl3Fl0

Same session, two time zones. Register for whichever works best.

08/26/2026

Our free list question survey template gives you ready-to-use questions to identify key areas for improvement, from communication and knowledge to timeliness and enthusiasm. Copy, paste, and start collecting more actionable feedback. Download the free template: https://hubs.li/Q04vl6hJ0

08/25/2026

What happens when customer feedback becomes part of the everyday workflow?

For McGrath Estate Agents, combining AskNicely + PropertyMe helped them turn real-time feedback into more reviews, better team recognition, and faster action.

See how they did it: https://hubs.li/Q04vddnV0

08/24/2026

This week, AskNicely heads to The Huge Convention in Orlando. Find us at booth #220 from August 26-28.

The Huge Convention brings together home services businesses across powerwashing, holiday lighting, and beyond. If you're running a multi-location service business and customer feedback isn't turning into referrals, reviews, and repeat bookings, come talk to us.

We'll be showing how AskNicely turns every job into a signal: NPS scores that flag at-risk accounts before they churn, automated review requests that fill your Google and pages, and closed-loop feedback that gets the right person following up fast.

See you in Orlando.

08/19/2026

CSAT is one of the simplest CX metrics to run and one of the easiest to misread. This free template gives you copy-paste survey questions, the calculation formula, and a breakdown of what CSAT can (and can't) tell you about your customer experience. Download here: https://hubs.li/Q04tdVh20

08/11/2026

Free template: everything you need to run your first NPS survey.

Net promoter score is one of the simplest ways to measure customer loyalty, but getting it right means asking the right question, scoring responses correctly, and knowing what a good score actually looks like.

This template gives you:

→ The exact NPS question to copy and paste
→ How to categorize Detractors, Passives, and Promoters
→ A step-by-step walkthrough of the NPS formula
→ Benchmarks so you know if your score is poor, good, great, or excellent

Grab it and start measuring what your customers really think: https://hubs.li/Q04snq4d0

08/05/2026

Lendmark Financial Services turned frontline feedback into a growth engine with AskNicely. Loan consultants get real-time customer insights, managers get visibility down to the individual rep, and coaching replaces guesswork. Learn more: https://hubs.li/Q04rMKNj0

08/04/2026

A courier driver backed over a customer's mailbox. The customer left a zero-star survey minutes later.

Because the feedback triggered an instant alert, the driver turned around, apologized in person, and filed a claim before he left the neighborhood. The mailbox was replaced within the week, and the customer updated their score and started recommending the brand.

Your most authentic reviewers aren't your happiest customers. They're your recovered ones.

Get familiar with the 5 workflows (plus a bonus) for turning bad experiences into revenue on our latest webinar. Missed it? Full recap on the blog: https://hubs.li/Q04rHqsX0

07/29/2026

Net promoter score tells you how loyal your customers really are. Most businesses track it, but few use it right.

Our free guide breaks down NPS from the ground up: what it measures, how to calculate it, and how to turn the score into decisions that improve customer experience.

No fluff. Just the framework you need to make NPS work for your business.

Download the ultimate guide to net promoter score here: https://hubs.li/Q04qRsYz0