AskNicely

10/30/2026

AskNicely customer, Cook’s Pest Control, ranked No. 261 on TIME’s inaugural list of America’s Best Private Companies for 2026, and it is the only pest control company included.

CEO Brian Cook credits the company’s century-long, people-first culture. We’re proud to work with a team that puts its people at the center of every customer interaction.

Congratulations to Brian and everyone at Cook’s Pest Control on a well-earned recognition -

Cook’s Pest Control has been named among TIME’s America’s Best Private Companies of 2026, earning national recognition as one of just 500 privately held companies selected for the inaugural ranking.

10/29/2026

Retention rate comes down to three numbers: customers at the start of a period, customers at the end, and how many of those are new. The formula is simple, and the result shows whether customers are staying because they want to. We’ve built a calculator that works it out in seconds: https://hubs.li/Q04Cr0d50

10/27/2026

The news is out! 🥳

AskNicely has been named a finalist in the CX Awards 2026 for Best CX Solution (Small-Medium).

The recognition reflects the work our team does alongside multi-location service businesses, turning customer feedback into action for the frontline teams who shape every interaction. Thank you to our customers, whose results and honest feedback drive what we build, and to everyone at AskNicely who builds it.

Congratulations to the other finalists, and thank you to CX Today for the recognition.

10/21/2026

Aptive Environmental raised its NPS by 28 points, and AskNicely paid for itself within three months.

The pest control company was growing fast, but technicians in the field each had their own idea of great service. Rework piled up and referrals slipped. With AskNicely, customer feedback now goes straight to the frontline, and managers at every level use it to coach their teams and celebrate the wins.

“The rework cost we are saving alone pays for the tool,” says Dane Dellenbach, Sr Director of Strategy and Innovation at Aptive.

Read the full story: https://hubs.li/Q04BR8mz0

10/07/2026

solidcore's Chief Digital Officer, Shane McCarthy, used to wait days for a customer feedback pull: a request to support, a CSV export, rounds of back and forth. Now it takes him ten minutes.

The new AskNicely Claude Connector brings NPS, CSAT and review data into Claude, next to product tickets, support data and social listening. Shane runs the query himself and refines it as he goes. Across 180+ locations, it surfaces trends he wasn't looking for.

The connector is powered by Ask NiceAI® and available to customers on the NiceAI® add-on.

Learn more: https://hubs.li/Q04zdRf40

10/06/2026

Today is World CX Day! And we couldn't think of a better way to celebrate than with our customers' success.

Multi-location service businesses use AskNicely to hear from customers after every interaction and get that feedback to the frontline team that can act on it. Our customer stories page collects what that looks like in practice, from NPS and CSAT gains to teams that turned individual comments into better service.

Dive in to the success stories here: https://hubs.li/Q04zdY450

09/30/2026

Four stages separate businesses that collect customer feedback from businesses that grow because of it.

Our ebook, The 4 Stages of Using Customer Feedback, is a practical guide to working out where you are today and what to do next. It covers how to collect feedback, act on it and turn it into intentional improvements to the customer experience.

Download for free here: https://hubs.li/Q04yxqqS0

09/23/2026

Most service businesses sit on a goldmine of customer feedback they never truly touch. Survey responses pile up in spreadsheets, comments go unread past the first fifty, and insights that could change frontline behavior stay buried under volume nobody has time to sort through.

AI changes the math. ChatGPT, Claude, Gemini and similar tools can now handle survey analysis that used to require a data science degree or a five-figure analytics platform. Feed it hundreds or thousands of responses, and it surfaces patterns, flags urgent issues, and groups feedback by theme in minutes.

Go one step further, and you’ll find customer experience platforms with advanced AI agents specializing in customer feedback, frontline action and revenue growth.

Get the scoop: https://hubs.li/Q04y5Mnd0

09/22/2026

InfraBuild utilized NiceAI from AskNicely to simplify data, create reports, and take action more quickly. They significantly increased retention and reduced their churn problem by addressing common customer pain points. And reduced the heavy manual work of collecting and analyzing feedback thanks to automation and NiceAI. Get the scoop: https://hubs.li/Q04y0Nz00

09/17/2026

Customer satisfaction doesn't need a 20-question survey, it needs one clear signal.

The 5-star survey does exactly that. Customers rate their experience from 1 to 5, you get a fast read on where you stand, and with a one question follow-up you know exactly where to focus next.

We've put together a free template: ready-to-use questions, an intro and thank you message, the rating scale, and the formula to calculate your average score.

Copy, paste, send.

https://hubs.li/Q04xllZ10