Contact Center Compliance

08/18/2026

Are your outbound calling schedules ready for September? 🗓️✔️
Don't let state or regional holiday calling bans catch your team off guard! Here are the key restricted calling dates for September 2026.
🔗https://bit.ly/4gCLiMN
Stay ahead of regulatory updates and keep your campaigns compliant.

07/30/2026

The California Delete Act deadline is officially 72 HOURS away.
If your business operates as a data broker or utilizes lead generation data in California, the clock has run out. On August 1st, 2026, the game changes substantially.

From the new DROP platform requirements to the terrifying $10M+ per day penalty risk for missed deletions—are you truly prepared for what starts this Saturday?

Don't let complacency turn into a massive liability. Get a final, comprehensive reality check on exactly what is required.
Read the full breakdown on our website
https://hubs.li/Q04rgXks0

07/23/2026

Do you know your company’s FTC Subscription Account Number (SAN)? 🤔

If the answer is "our vendor handles that," your business could be facing significant DNC violation risks.

Here’s why:
1️⃣ The FTC requires the entity behind the campaign to maintain its own SAN.
2️⃣ DNC registry access must be directly tied and attributed to your business.
3️⃣ "Pre-scrubbed" third-party lead lists do not excuse you from holding a SAN.
We broke down everything you need to know about getting a SAN, understanding exemptions, and avoiding false compliance.
📖 Check out the full article here:

Relying on a vendor's SAN can leave you open to massive DNC violations. Discover why your company must hold its own SAN and how to properly set it up.

07/16/2026

Protect your team and your bottom line this August! 🛡️
The new Restricted Call Dates are out, and calling during these times means facing serious potential violations. If your sales team is still manually checking calendars or relying on outdated lists, it's time for a quick check up.
Let’s connect for a brief chat to review your current dialer setups, protect your business, and ensure your lists are safe for the month ahead.
👇 Click below to find a time on our calendar!
https://bit.ly/4fzgpIK

06/24/2026

Stop guessing at contact center best practices. 📉

When navigating the complex overlap of the FDCPA, TCPA, and FCRA, relying on assumptions won't satisfy carriers or regulators.
In this clip from a recent Accounts Recovery webinar sponsored by Contact Center Compliance, our very own Ryan Thurman breaks down how tech-driven post-call compliance audits and call detail records help teams eliminate dialing mistakes, enforce call caps, and address compliance risks early.

Take the guesswork out of your strategy—watch the full, on-demand panel discussion to see how these regulations interact (and where they conflict).

📺 Watch the webinar recap: https://hubs.li/Q04lJtPc0

06/22/2026

Heading to Vegas for Customer Contact Week? 🎰 So are we!

Stop by Booth #209 at Caesars Forum from June 22-25 to meet the DNC team. Let’s talk about how we can help elevate your customer contact strategy in 2026.

See you there! 👋

06/18/2026

🚨 Compliance Reminder: July Restricted DNC Dates Are Approaching

With the July holidays right around the corner, it’s time to ensure your outreach strategy aligns with the latest state and regional Do Not Call (DNC) regulations. Failing to adjust your dialer schedules for holiday restrictions can lead to costly compliance risks.
Before you launch your July campaigns, make sure your team has reviewed the restricted dates and specific state-by-state exemptions.

👉 Get the full list of July Restricted Calling Dates here: https://hubs.li/Q04lHWD_0

06/11/2026

When it comes to TCPA compliance, there are two types of teams:

🔴 The Reactive: Waiting for a complaint, an audit, or a new law to figure out your exposure.
🟢 The Proactive: Structuring compliance early, keeping documentation current, and mapping exposure ahead of time.

The biggest misconception? Thinking that being proactive is more work and more costly.

It isn't.

Compliance follows the same rule as any critical business system: It’s always most expensive when it’s deferred.

If your TCPA strategy has been a little deferred lately, it’s time to get ahead of the curve. Even if you feel covered, a fresh second set of eyes can catch the hidden vulnerabilities that are easily overlooked.

👉 Let's get ahead of it: https://bit.ly/4xfNoc2

06/09/2026

⏰ Starting in just a few hours!
The wait is over. Today at 10:00 AM PST, our CPO Isaac Shloss is joining an elite panel of regulators and financial leaders to tackle the future of compliance in debt settlement and collections.

If you want the latest insights on navigating FTC, CFPB, and state expectations, this is your final chance to join the conversation live.

Don't wait until you're reading the recap tomorrow—grab your spot now! 👇🔗 Join the Live Session: https://bit.ly/4fj96oT

06/04/2026

Relying on a lead vendor or third-party call center (BPO) to handle your DNC scrubbing doesn't transfer your compliance liability.

Under the Telemarketing Sales Rule (TSR), list screening must be explicitly tied to the unique Subscription Account Number (SAN) of the organization whose goods or services are being sold.

If it isn't linked to your SAN, regulators treat it as "unattributed scrubbing"—leaving your company fully exposed to TCPA penalties that can reach up to $53,088 per call.

The good news? Getting your own account is straightforward, and your first 5 area codes are completely free.

Stop borrowing registry access and eliminate this hidden compliance blind spot.

👇 Scan the QR code in the graphic or click the link below to read our step-by-step guide to securing your corporate SAN: https://bit.ly/4u4oY2c