Total Response

04/14/2026

Proud to celebrate the heroic work of public safety telecommunicators and the difference you make in emergency response EVERY DAY!

#911

10/28/2025

Today we honor the heroes who bring calm to the chaos — our first responders.

Your courage drives us, your dedication inspires us. Thank you for all you do today, and every day.

10/14/2025

We'll be at IPSTA next week! ✈️

Stop by Booths #400-404 to learn what Total Response 911 protocol software could do for your ECC, and the latest on how we're integrating cloud-native protocols in RapidSOS UNITE! We've been working on some exciting stuff!

10/09/2025

We're heading to sunny Orange Beach next week for the Gulf Coast 911 Conference! ☀️

Stop by our booth and check out the latest Total Response protocol solutions, including how we're integrating cloud-native protocols into RapidSOS UNITE! 💯

09/25/2025

Hey Tennessee 👋

We'll be at TENA next week! Make sure to stop by the RapidSOS booth to learn more about how Total Response police, fire, and medical protocols are being integrated into RapidSOS UNITE! 🙌🚨

See you in Murfreesboro! ✈️

09/11/2025

September 11, 2001.

We remember the immense courage of the first responders who ran toward danger to save lives, paying the ultimate price.

We also recognize the 911 telecommunicators whose calm voices were a lifeline in the chaos, guiding help to where it was needed most. Their actions saved lives.

We will never forget the sacrifices made that day or the victims and families who carry this loss every day.

09/02/2025

Heading to the KESC show this week? Stop by the RapidSOS booth and check out the latest in how we're integrating our industry-leading police, fire and medical protocols into RapidSOS UNITE!

08/11/2025

Your telecommunicators are the first point of contact in an emergency—and their training can make all the difference.

Investing in comprehensive, ongoing training isn’t just important—it’s essential. From building confidence to improving outcomes, training empowers dispatchers to perform at their best when it matters most.

Give your telecommunicators the training and tools they need, it's worth the investment. 💯

Read more about the benefits of consistent training below! 👇

04/02/24 Behind every successful emergency operation lies a team of highly trained 911 telecommunicators, ready to provide calm guidance and quickly gather important information in times of crisis. Give your telecommunicators the tools they need to be successful in their job, and you will help keep....

08/05/2025

📣 Struggling to staff your ECC? You’re not alone.

Recruiting and *retaining* skilled 911 telecommunicators has never been more challenging—but there are solutions.

Check out 6 practical strategies to help your PSAP attract top talent and keep them long-term. From culture shifts to growth opportunities, these tips are designed to strengthen your team—and your mission. 🫡

Read more below! 👇

03/05/24 The backbone of effective emergency response lies in the hands of 911 telecommunicators. These dedicated professionals play a crucial role in ensuring timely and accurate responses to all types of emergencies. However, the increasing number of retirees and professionals leaving the industry...

07/29/2025

We're here all day! There's still time to visit us at APCO International Booth #2317. We're celebrating our big news as part of RapidSOS and sharing a sneak peek at how integrating protocols with RapidSOS UNITE is a game-changer for ECC workflows. And, if you haven't seen it yet, we're showcasing protocols LIVE on Office of Unified Communications T.H.O.R.! See you soon!

07/29/2025

The call may end, but the impact doesn’t. At Total Response, we understand that the voices on the other end of the line carry the weight of trauma long after emergencies conclude.

In our blog, “After the Call: Supporting 911 Dispatchers Through Trauma and Stress,” we dive into the emotional toll of the job and explore real, actionable ways to support those who support us all.

Learn how to:
✔️ Recognize signs of stress and burnout
✔️ Implement wellness strategies that actually work
✔️ Build a culture of care and resilience in your center

Read more below. 👇

03/25/25 Being a 911 dispatcher is an incredibly demanding job. Every day, dispatchers handle emergencies that range from life-threatening situations to tragic accidents, often carrying the emotional weight of these calls long after they end. While they are the critical first point of contact in eme...