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Glance

Glance makes it easy to provide personal, human-to-human customer experience in digital environments

Glance makes it easy to provide personal, human-to-human customer experience in digital environments. Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment custome

r consultation. With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack. Discover the power of Glance guided CX at https://www.glance.cx.

06/13/2025

With Glance Guided CX integrated into Amazon Connect, your team can elevate every customer interaction at the moments that matter most.

By removing barriers and connecting people to people, Glance helps create smoother, more engaging experiences that leave lasting impressions.

Curious? Check out the on-demand demo and see it in action: https://hubs.la/Q03r__xP0

06/12/2025

June is Internet Safety Month, and the experts at Cowbell are breaking down the real risks and real steps businesses can take to get ahead of cyber threats.

At Glance, we:
👉 Safeguard sensitive data by never transmitting, storing, or accessing it
👉 Slash password reset tickets, the top support issue
👉 Join sessions with instant context, keeping sensitive data private

https://hubs.la/Q03rSWJR0

06/09/2025

Building mobile apps? Try Glance Mobile Cobrowse free for 14 days.

Use our sample app to explore the SDK—no need to touch your code. See how real-time, in-app support can improve mobile CX.
✅ iOS & Android SDKs
✅ Sample app included
✅ Fast, dev-friendly trial

Sign up, and we’ll set you up with a Glance account so you can dive right in.: https://hubs.la/Q03rlDFq0

06/06/2025

We're all part of the customer experience, no matter our role or department. Every decision we make impacts our customers.

The more empowered our employees feel to act on this, the better the experience for everyone. It’s all about teamwork and understanding the bigger picture! 🌟

https://hubs.la/Q03r7mnG0

06/02/2025

Make every customer interaction effortless by connecting them with your team at the perfect moment. No frustrating menus, no wasted time, just seamless support.

✅ Instantly connect callers with a live expert without confusing menu options.
✅ Move chat users straight to an agent without unnecessary questions.
✅ Detect hesitation on your site and offer real-time guidance before frustration sets in.

05/27/2025

Filing taxes can be confusing, and customers need confidence that they’re getting the maximum refund. Intuit, the maker of TurboTax®, wanted to stand out in a competitive market by delivering a premium, hands-on customer experience.

By integrating Glance Guided CX, Intuit enabled tax experts to visually engage with users in real time. With cobrowsing, screen sharing, mobile app sharing, and agent video, experts could see exactly what customers saw and guide them through their returns. This seamless support worked across desktop, browser, and mobile while meeting strict privacy and security standards.

https://hubs.la/Q03plwWR0

05/22/2025

Nearly 40% of U.S. consumers expect brands to personalize their online shopping experiences, including tailored interactions and product recommendations. However, 80% are concerned about sharing personal information, and 89% consider data privacy important when engaging online. Marketers must balance personalization with transparency and robust data protection to build trust and loyalty.

Learn more in Retail Customer Experience: https://hubs.la/Q03nMBBx0

05/20/2025

Digital banking is evolving, but trust is still built through human connection.

We bring real-time support into financial services, making complex transactions simple and seamless. Just look at the numbers:
📈 97% customer satisfaction
⏳ 20% faster handle times
💰 40% boost in lead conversions

See how Glance helps banks, lenders, and wealth managers enhance CX and grow loyalty: https://hubs.la/Q03nnfDJ0

05/19/2025

Guided CX is more than a solution. It is a game-changer for ROI.

A Forrester Total Economic Impact study found that enterprises using Glance saw a 394% return on investment, along with faster resolutions and higher customer satisfaction. 📈

https://hubs.la/Q03nd0l30

05/16/2025

Mindbody partnered with Glance to elevate customer experience across their entire tech ecosystem, including browser apps, mobile apps, and the online marketplace.

The result? Faster resolutions, lower customer churn, and happier agents.

Find out how we did it: https://hubs.la/Q03mPb7D0

05/15/2025

Let’s face it — we live on our phones. From texting friends to ordering groceries, nearly everything happens on mobile now. So why is it that when we need help from a company, we’re still expected to jump on a desktop or dial into a support line?

It’s time for customer experience to catch up.

https://hubs.la/Q03mNl7h0

05/13/2025

Customer experience is at a tipping point. Companies are struggling to see results from AI, digital transformation, and personalization. But let’s be real: Most companies aren’t connecting the dots. Consumers want seamless, human-like engagement, but too often they’re met with fragmented systems and half-baked AI solutions.

The good news? The gap between what customers expect and what brands deliver is finally starting to close—but only for the companies willing to do the hard work.

Read more in Fast Company: https://hubs.la/Q03mlk_G0

Address

178 Albion Street
Wakefield, MA
01880

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

https://www.glance.cx/

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